Jump to content
  • 0
Sign in to follow this  

Order Deleted ?

Question

6 answers to this question

Recommended Posts

  • 0
Guest Amanda

This has happened to me a few times. It is very frustrating and lost me a lot of money.

I think it could be a bug in the software, unless IG can come back with a proper explanation.

It is not relevant what the stock is.

IG - please respond. Thanks

Share this post


Link to post
  • 0

Hi - unfortunately it is entirely relevant what the stock is. If you can provide further clarity then I'd be able to investigate. All the best. 

Share this post


Link to post
  • 0
Guest Amanda

Hi James

This morning the stock was LSE Flybe Group PLC.

Between 08:36 and 08:41.

Thanks

Share this post


Link to post
  • 0

Hi Amanda - because you aren't commenting in a logged in account I am unable to see specifics of your trade. Please feel free to login here if you would like this linked up (https://community.ig.com/login) - if not no worries, but it will generate further questioning. 

Were you looking to open a new position on this market? Or close an existing one? 

 

Share this post


Link to post
  • 0

I have had several orders deleted.  This happens if during the 15 seconds quote countdown the price has moved outwith the volume/price available - the order would be automatically deleted.  Just requote for the next best price or reduce volume trying to trade.

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • IG ISA Season

  • Member Statistics

    • Total Topics
      6,400
    • Total Posts
      28,450
    • Total Members
      37,343
    Newest Member
    neerajm4u
    Joined 21/03/19 19:58
  • Our picks

    • Are we on the verge of a No-Deal Brexit? - EMEA Brief 21 Mar
      The EU has indicated that Theresa May needs to get backing from parliament on her Brexit deal before they agree to delay the UK's withdrawal from the EU. The Prime Minister is heading to Brussels today for the European Council meeting to try to force an extension in order to avoid a no-deal scenario.
      • 0 replies
×
×