We Platform very Laggy or Unresponsive. Chrome.

[nit2wynit]

Hi, i've been using your platform for about a month now.  I have a very powerful PC for editing 4k video.  I'm running windows 64bit on an SSd with 16gb DDR5 ram and a GTX750 graphics card.  Most of the time the cannot move the charts around inside the chart window.  I'm using Chrome browser.

Is there something I can do to fix this issue.?  thanks

[Caseynotes]

Hi @nit2wynit, I have 2 computers both with chrome, 1 similar spec and 1 much less and not having any problems moving charts or any lagging. Which IG platform are you using?  Old web, new web, mt4, prorealtime.

[nit2wynit]

Hi, thanks for getting back.  I don't actually know I'm using

I've accidentally closed 2 deals today due to the lag.  How do i find out what i'm using?  and with that, what should I be using?

I've downloaded Pro RealTime today, but not worked thru the manual yet.

[nit2wynit]

I can barely click thru my watchlist also!  Makes no difference if i close it down.  No other software, or browser page is affected.

 

[Caseynotes]

Hi @nit2wynit, this is the new web based platform (see pic), not having any problems with it at all.

[nit2wynit]

Hi, I don't know the difference between the platforms to spot them.  This is what I'm using.

 

[Caseynotes]

@nit2wynit,  yeah that's the new web based platform, I really can't think what's causing your lag but certainly not having any problem here. Do you have any special apps that are getting in the way of the feed and slowing it down?

[nit2wynit]

No, I literally have nothing running except this page and the platform now.  with 16gb Ram i only have 3gb spare.  So Operating system, the platform and this page is eating 13gb!  I'm going to close the platform now.....
This 1 page is using over 1GB!

 

 

[Caseynotes]

See pic resource monitor below, I've got 2 platforms running, web based and mt4, with about 30 charts open plus tweetdeck running and extras, anti virus etc, with 16 gb mem and only using 35%.

You sure someones not using your computer to mine bitcoin (joke, hey the emojis have disappeared)

 

[nit2wynit]

Thanks Casey, it was either Chrome and it's Cache Level or Firefox.  Broken image placements in Firefox too so switched to Chrome.  It's still not great after a system restart but it is better.  I failed to mention I have a 43" 4k Tv too as a monitor which may be creating a problem with refresh etc.

Thanks

[Rakamora]

Did you get this solved ? I too have big problems with lagging window.