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Need help with first time downloading IG MT4


Guest Jasmineliu

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Guest Jasmineliu

Hi folks, I have just installed MT4 from IG weblink. I have already activated and link my MT4 but I can't place new order. 

Why is it so? 

MT4.png

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15 answers to this question

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Guest Addison

Finally found a way! Press CTRL+U to add a symbol. Click on [C-Forex-SG] tree (if you are trading under IG Singapore) and click on the "show" button. Once show, all the item will be listed in the drop down order box. The default list after installed was for a different country (most likely UK) and that's why some of us cannot trade with that list. Now I wasted my money buying a PC... zzz.

 

image.png.dbe6fa3205f0bfb45cf8d49c082a839a.png

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Guest Jasmineliu

I know there should be symbol drop down for selection but I don't have. My buy and sell also cannot be click. 

I already installed and reinstalled a few times but still like this. 

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9 hours ago, Addison said:

I'm having the same issue. Is there any data files I can load from IG?

Hi, due to the time of your post the problem with mt4 may have been due to IG's routine Friday evening shut down, if you are still experiencing problems check the feed from the IG server as in the posts above and try a rescan. Post again if that doesn't resolve the issue.

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Guest Addison
13 hours ago, Caseynotes said:

Hi, due to the time of your post the problem with mt4 may have been due to IG's routine Friday evening shut down, if you are still experiencing problems check the feed from the IG server as in the posts above and try a rescan. Post again if that doesn't resolve the issue.

image.thumb.png.2ece9d0557dd461f13fa7368a4f7a2bc.png

Still the same, I must declare that I am using PlayOnMac, Wine (System), ig4setup.exe

 

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10 hours ago, Addison said:

Still the same, I must declare that I am using PlayOnMac, Wine (System), ig4setup.exe

Hi, the problem may be that the market is closed, check by opening a chart in which the market is open such as Bitcoin (BTCUSD in the Forex section) to see if the order ticket comes alive.

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Guest Addison

For this purpose, I thought it was the mac... so I went to buy a PC... and the same thing happen...

So freaking disappointed with IG.

The market is LIVE. I can see all numbers moving. There is just no orders in my drop down box. I rescan servers from the bottom right button... so many attempts, nothing. 

I download igsetup.exe from https://download.mql5.com/cdn/web/ig.group.limited/mt4/ig4setup.exe

as advised from this official page:

https://www.ig.com/sg/help-and-support/platforms/mt4/where-can-i-download-and-install-mt4

Please get a support to call me.

 

image.thumb.png.cbc715ed99793535d73f256336708133.png

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