negative cash value?

[milbourner]

Hi,

I've got a very neglected account which I put a very small amount of money in a while ago and pretty much forgot about.

Trying to withdraw what money is left in there and confused by the account values - hoping someone can explain.

My account value is positive, but the 'cash' value is negative. How is this?

Thanks in advance.

[Caseynotes]

23 minutes ago, milbourner said:

Hi,

I've got a very neglected account which I put a very small amount of money in a while ago and pretty much forgot about.

Trying to withdraw what money is left in there and confused by the account values - hoping someone can explain.

My account value is positive, but the 'cash' value is negative. How is this?

Thanks in advance.

hi, what sort of account is it? is it a share dealing account that incurs a quarterly inactivity fee.

[milbourner]

Yes, that's correct

[Caseynotes]

3 minutes ago, milbourner said:

Yes, that's correct

ok, hopefully @CharlotteIG can help out on how to move forward.

[CharlotteIG]

1 hour ago, milbourner said:

Hi,

I've got a very neglected account which I put a very small amount of money in a while ago and pretty much forgot about.

Trying to withdraw what money is left in there and confused by the account values - hoping someone can explain.

My account value is positive, but the 'cash' value is negative. How is this?

Thanks in advance.

It maybe that there's still shares on the account so the approximate value of your shares are positive but your current balance, due to commission/ other fees is negative. Potentially it's due to some unsettled stock. 

If you give our help desk a call they will be able to determine what the issue is, resolve it then help you withdraw the funds. Sorry I can't check the account and help more with this. 

All the best. 

18 minutes ago, Caseynotes said:

ok, hopefully @CharlotteIG can help out on how to move forward.

Thanks for @ me in  

[milbourner]

Thanks both for your help