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Add MT4 Account - No 'add another account' option

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Hi guys,

 

I have been trading with IG for a while on the browser platform on a live account, now, I am trying to setup MT4 here and I cannot find the option to 'add another account'

Ive had support sending me the same instructions over and over which obviously is no help at all. 

Has anyone else had this issue?

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Hi, it should be at the top of your 'My IG' dashboard page.

 

image.png.0b356ff16c2671f3a52b434a4995fb80.png

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@RobIre I have the same issue, trying to add an ISA account no button on platform either on Mac/google chrome or safari. I’ve asked support, same, useless, repetitive and no progress. Maybe @CharlotteIG can look into and help with a resolution.

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On 03/03/2020 at 16:04, RobIre said:

Hi guys,

 

I have been trading with IG for a while on the browser platform on a live account, now, I am trying to setup MT4 here and I cannot find the option to 'add another account'

Ive had support sending me the same instructions over and over which obviously is no help at all. 

Has anyone else had this issue?

If you've contracted with IG Europe you will not be able to add an ISA because you're not regulated by the FCA. 

 

11 hours ago, ha05230 said:

@RobIre I have the same issue, trying to add an ISA account no button on platform either on Mac/google chrome or safari. I’ve asked support, same, useless, repetitive and no progress. Maybe @CharlotteIG can look into and help with a resolution.

This does seem to be an issues. If you can't see add an account like you can in @Caseynotes screenshot please provide a screenshot of your MyIG page (with personal information taken out) or contact our help desk to assist. 

 

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