Jump to content
  • 0

Platform reset to default?

Question

Hi, my platform setting have all reset to default removing all indicators and changed the colour from dark to light.  I've had trouble logging in most of last week too and clearly today is no exception.

Can anyone give me an idea on why my platform settings have reset to default?

  • Like 1

Share this post


Link to post

10 answers to this question

Recommended Posts

  • 1

this is unprofessional every time large volatility occurs IG shuts it platforms off its really really low level tricks now i know why this broker has 1 star rating on every other brokerage review sites. now they even disabled chat because they dont want to hear customers blaming them .

  • Thought provoking 1

Share this post


Link to post
  • 0

This is a joke.    My chart is literally jumping from 1 time frame to a different timeframe.....

 

What the hell is going on here?

Share this post


Link to post
  • 0

Having the same issue, so are some others. And cannot log in now either...

Share this post


Link to post
  • 0

This **** is scary man....Playing with money here!!!!  charts not working orders won't close ffs!  Why the hell am i still here?

 

  • Sad 1

Share this post


Link to post
  • 0

I have No open positions showing in my Share Dealing account now!

Share this post


Link to post
  • 0

Spot on Mikheil. I can log in now and the data feeds are restored but I see that in the interim both my positions were closed out at a loss. Lovely.

  • Like 1

Share this post


Link to post
  • 0

This is disgusting my charts are doing the same thing how can you trade when charts are chopping and changing

Share this post


Link to post
  • 0

I'm also facing this problem. Every now and then all my chart drawings are lost, colour palette and chart settings are reset. The worst thing is this happens every once in an while and when it happens, the settings reset intermittently in a few minutes if you try to draw anything or change any settings away from default.

Share this post


Link to post
  • 0

Then what can we do?  I've been complaining about poor platform issues since April 2019!....

I'm a fool for still being here it seems.  But we're creatures of habit......what to do, what to do?

I recently took part in a Q&A with IG......apparently a lot of problems are being addressed very soon in an Update.

Not sure I have the confidence to stick around and wait for it.  

  • Like 1
  • Thought provoking 2

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      12,725
    • Total Posts
      65,291
    • Total Members
      86,089
    Newest Member
    DomFee
    Joined 19/10/20 21:34
  • Posts

    • I generally make the minimum number of trades per month to maintain the reduced fees and waive the quarterly charge. I think DRIP has been requested for a good number of years, but I suspect catering for the whims of share dealers/investors isn't very high on IG's list of priorities. Fundamentally, IG is a SB/CFD provider and that is likely where it makes the bulk of its money and thus where it mainly focuses its development (though looking at the forum, I sometimes wonder if it is really developing that side of things all that much either).
    • I called up their customer service to inquire about this and I've been told that it is not available in the foreseeable future. Ironically, this is due to the less demand for it, or so I've been told. Anyway, it is a massive disappointment for small investors like us, that a chunk of our investment goes into the fees such as the quarterly maintenance fee and the service that we get is horrible.  I think the best course of action that you could do is to just manually reinvest your dividend into shares that you like, in which IG would earn a commission fee. Another option would be to just wait until you have a significant dividend and then reinvest it on a quarterly basis so you only have to pay the commission fee once every quarter.  Personally, if I have shares that earn monthly dividends, I would just manually reinvest it every month so it will compound. By paying the commission every month, at least you don't have to pay the quarterly maintenance in lieu of the three transaction that you will do every month.
    • I fear that my online love affair with the Nikkei may be ending.    
×
×