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Question
ST
I am unable to deal through PRT's charts this week. The configuration of boxes and drop down menus at the top right corner of the chart window which enables one to do this has disappeared from my charts. Furthermore, the "Trading Options" which is normally available as part of the list in the "Options" drop down menu on the main window had disappeared. Basically the deal thru charts functionality has been totally removed.
I called chart help today and spoke to a nice lady called Lucy. Despite being very helpful she was unable to resolve the issue on the phone and asked me to send her a technical report through the charting facility. Having done that I later received an email from her to tell me she had discovered the source of the problem and I quote:
"I have discovered the issue as to why you are unable to trade via PRT. You have Power of Attorney set up which means for security reasons, we have restricted your access. If you wish to trade via PRT you will need to remove any POAs you have set up".
Now, at the moment this does not make sense to me as whole point of going to the trouble of setting up a POA is so that one has the permission to deal on a third parties (the donor's) account. Furthermore, the implications of the reply is that I can still deal on the third parties account (albeit not through the charts) if I do nothing i.e. do not remove the POA? I have to re-iterate, it does not make sense to me at the moment!
Anyone... please
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