Activating my account

[Tjfla]

Hi everyone!

I have been waiting to get my live account verified and activated for months. However, IG just does not want to activate my account even though they have verified my identity. Any ideas on what to do on this situation? (I have emailed and phoned-no one answered)

Thank you very much!

[ArvinIG]

On 11/05/2021 at 18:11, Guest Gurdeep Singh said:

Hi 

I am also facing the same problem as i have submitted all documents for activation of my live account on IG and its showing documents verified as well but the activation is still pending for a quiet a while now.

Can anybody help in that case?

Thanks

 

21 hours ago, Guest Jcity said:

I'm having the same issue, Did this get resolved?

Hi all, as guests we are unable to bring up your accounts to assist you. I would recommend to reach out directly to our helpdesk or account opening team via email to follow up on your applications. 

Once you submit a document it goes in a queue for the account opening team to review. They are doing their best to review your documents and open your account in a timely manner.

All the best - Arvin

[Guest freddiereyes]

I have the same problem.

Submitted all the documents. 

Still waiting for customer service.

[carboncopy15]

15 hours ago, Tjfla said:

Hi everyone!

I have been waiting to get my live account verified and activated for months. However, IG just does not want to activate my account even though they have verified my identity. Any ideas on what to do on this situation? (I have emailed and phoned-no one answered)

Thank you very much!

I am having the same issue, did you get this resolved?

[Guest Tjfl]

On 31/03/2020 at 11:44, carboncopy15 said:

I am having the same issue, did you get this resolved?

Nope  I hope any IG moderator read this.

[CharlotteIG]

I will pass on emails of anyone who posts about this. If you're a guest I will not be able to do this. 

Please note, due to a large increase in volatility we've had an increase in new applications. 

We're getting through these as quickly as possible. 

All the best, stay safe. 

[Tjfla]

On 03/04/2020 at 15:45, CharlotteIG said:

I will pass on emails of anyone who posts about this. If you're a guest I will not be able to do this. 

Please note, due to a large increase in volatility we've had an increase in new applications. 

We're getting through these as quickly as possible. 

All the best, stay safe. 

I am just wondering why people's identity are verified but we cannot do anything on the trading platform.  Thank you very much. Stay Safe.

[Mplopes]

Same thing happening to me all my documents have been approved but I can’t start trading

[Guest Gurdeep Singh]

Hi 

I am also facing the same problem as i have submitted all documents for activation of my live account on IG and its showing documents verified as well but the activation is still pending for a quiet a while now.

Can anybody help in that case?

Thanks

[Guest Jcity]

I'm having the same issue, Did this get resolved?