[Password Reset]

On 23/06/2021 at 22:42, glcy said:

Hello,

Despite a successful reset of my password, when I try to login with the new password, the system still rejected my new password. Has anyone experienced the same issue before and how did you resolve this? 

Thank you. 

Hi glcy, I can see that you were able to login.

All the best - Arvin

[activate account]

On 29/06/2021 at 10:31, Guest Andrey said:

Hi, can you please let me know when my account will be ready to trade? its still under Pending status. please advice. thanks 

Hi Andrey, the best way to get update would be to contact the helpdesk or the account opening team by replying to their email.

All the best - Arvin

[Two Factor Authentication]

On 29/06/2021 at 22:59, GreenWalker said:

I wish to set up 2FA, but dislike Google Autheticator.

Is anybody using Authy? If so, which do you prefer, Authy or Google Autheticator?

And Is anybody using a hardware authenticator, such as Yubikey?

If so, which one are you using and what do you think of it? 

Hi GreenWalker, IG has it's own 2FA app, you can set it up from My IG > Settings > Two-factor authentication

You will need to download the IG Authentication app

I hope that it helps.

All the best - Arvin

[fund my MT4 account]

On 30/06/2021 at 00:35, 100966 said:

why I can't deposit to my MT4 account

why IG  are unable to accept this request at the moment

Hi @100966, 
IG is able to accept payments for MT4 accounts from My IG > Live accounts > Deposit funds.

I have reach out to you via email to resolve your deposit issue.

All the best - Arvin

[error message DUPLICATE_ORDER_ERROR when closing my position via API]

On 06/07/2021 at 06:08, waaf75 said:

Hello,

I'm using a robot which is opening and closing my positions through IG API every day. Up to 2.5K€, I have no issue for closing my position but each time that I'm increasing my daily trading to 10K€, I got the error message "DUPLICATE_ORDER_ERROR" when closing my position via the API. I did check several time but I'm not closing the same position several time at the the same time. I got this error message at the first trial !!! the only solution that I found for closing my position is to decrease the quantity of my closing order but it takes ages (5 min), and I need several orders (10) so it costs me a fortune. Up to 100€ for closing  a 10K€ position where it should be more in range of 45€.

Any idea how to prevent getting this error ?

Thank you so much in advance but this errors costs me a lot fo money

 

Waaf75

 

Hi Waaf75, for assistance on API I would recommend to email our helpdesk with your details ans API key at helpdesk.uk@ig.com . The IT will be able to look at the issue you are facing and come back to your with a solution.

All the best - Arvin

[New Trader]

17 hours ago, sidshare said:

Good morning ,

 

can anyone give me some advice on the issue i'm currently having when i place a trade on the German Dax ?

As an example this morning the previous close for yesterday was 15661 and the open this morning was 15651 , the gap wasn't really large enough to encourage a trade but as i am new to trading i decided to try a trade . I put my entry point 2 points above the high of the first 5 minute bare at 15654 , my stop/loss 52 points away from my entry point and when i attempted to put my exit point in ( 2 points before the previous days close ) i get the message box come up saying - ' Limit level is too far from the current market price ' . I just don't understand where i'm going wrong when indicating my limit/exit point , any help from experienced traders would be very much appreciated , thank you .

 

Steve - UK

Hi Steve,

Is that the error message that you see on your deal ticket?

You might need to put your entry point level at a minimum of 10 points away from the current level

 

If you need further assistance please contact us on the helpdesk.uk@ig.com.

All the best - Arvin