ArvinIG

July 21, 2021

2 hours ago, Richard021977 said:

Can you get access to L2 data while demo trading and if so how?

Hi @Richard021977,

Unfortunately, with our Demo account you won't be able to access L2 data.

All the best - Arvin

July 21, 2021

On 22/06/2021 at 10:27, TommyC said:

Updated the IG App and my charts have now moved to hourly. If I pinch my touch screen I can at most get 2 days on the screen at any given time.

Can't find anything in settings to do with this.

Any ideas? Annoying that this settings change was enforced with an update.

Thanks!

Hi @TommyC,
Once you open a chart on your screen, if you "tap" on the chart a menu will appear at the bottom. You will be able to select the interval from there.

All the best - Arvin

July 21, 2021

On 01/05/2021 at 03:44, oldhouse56 said:

Hi

How do you close a position ?

Hi @oldhouse56,
Once on the platform, select Positions on the left hand side, then click on close on the right hand side to close the position:

I hope that it helps !

All the best - Arvin

July 21, 2021

14 minutes ago, Guest Serah said:

I received dividends in the financial year ending June 2021. I don't see my EOFY statement yet in my account. When should I expect to see this?

Hi Serah,

From the latest update they should be available by early next week.
All the best - Arvin

July 21, 2021

14 hours ago, BigDeal said:

There are numerous, and quite regular requests from users of IG services for improvements / feature inclusions etc...and rightly so. After all it's the customer who should know what the want best of all, but I wonder how many actually get appraised?

I have been a client of IG since 2003 and have made many suggestions over the years. How many do I think have been implemented? Maybe one.

Now I appreciate that a business is not going to change something when only one individual wants that, but there are many responses from the IG admin team stating they will forward suggestions. Do they? I've never received any feedback on anything I've proposed, although I think all of the things I've suggested are realistic and not difficult to do.

I think it would be really useful if there could be a suggestion database of some sort, which could be populated by a proposer, and then voted on by other users of the site. If enough votes are cast, then IG could have a serious look at it, perhaps consulting with the proposer on how they want it to look. The spreadsheet could then be updated with IG's comments ie whether and when it will be implemented, or if not a short reason why it can't.

What do you think?

Hi @BigDeal,

Thank you for your suggestion, we are forwarding all the feedback and suggestions on a daily basis to the relevant department to improve our customers experience. Some of the projects we are working on take a lot of time before they can go live.
It is a good idea to have a space for the client to share their thoughts on how to improve the platform because your are the end users.
We do have this forum available https://community.ig.com/forums/forum/14-feedback-and-suggestions/ to share your ideas.
The poll idea is something we are thinking about.

Thank you - Arvin

July 21, 2021

On 06/06/2021 at 18:43, Guest Ben10 said:

Is it possible to open a demo account for basic stock investing / trading i.e. not a CFD or Spread Betting demo account?

thanks.

Hi Ben10,

Unfortunately we do not offer Demo accounts with Share dealing only. You can buy shares through leverage on the Demo though.

All the best - Arvin

July 21, 2021

15 hours ago, DC101 said:

Is it possible to trade this recently listed ETF (NYSE:GSFP; CUSIP: 38149W796)? I cannot see it in search.

Hi @DC101,
GSFP is now available on the platform :

All the best - Arvin

July 20, 2021

8 hours ago, Chevron39 said:

I have a similar question.

How do I change colours in the candle ie from green to blue

Hi @Chevron39,
Once on a chart you can right click on the chart, you will select Customise appearance:

Then, this window will appear, make you changed and click apply :

Once done, you can right click on the chart an go the Layouts > Save as, to save your appearance.

I hope that it helps.

All the best - Arvin

July 20, 2021

On 27/04/2021 at 15:26, Guest DiscoJ said:

I'd like like to know the Margins for individual positions, but see no option.

Can only see overall margins?

Hi DIscoJ,
You can't see the margins for individual positions. I will rise your feedback to the relevant department for this feature to be added.

All the best - Arvin

July 20, 2021

On 08/05/2021 at 20:54, ZR_ said:

Hi,

Are transfers of funds from Cryptocurrency exchanges such as Kraken into an IG spreadbetting account permitted?

Thanks

Hi @ZR_,
Unfortunately that is not possible.

All the best - Arvin

July 20, 2021

On 15/06/2021 at 04:36, Vinodksing said:

Hi, I have just signed up and trying to look for the stocks to add to my watchlist and noticed many of the stocks I have in watchlist aren't available (or I couldn't locate it) to be added to my IG watchlist. For eg., $VSTO, $DELL, $SUM (summit materials) etc.

Please can you guide with this query. I am not sure if IG doesn't have them in their universe list of stocks or I am looking in the wrong place. @CharlotteIG If they are not in the available list, could they be added please?

thanks.

Hi @Vinodksing,
The easiest way to find a stock is to use the search bar on the platform :

You can right click on the stock you will like to add to you watchlist:

I hope that it helps !

All the best - Arvin

July 20, 2021

On 24/06/2021 at 14:05, Bluey3 said:

I live in Australia and trying to buy a stock. the info given to me on line as I try to complete the buy is your order will be in a queue. when I click on next it says it can't be done with no other explanation.

Hi @Bluey3,

You can check on the dealing the ticket the "info" tab, it will give you details on the stock such as trading hours and any other specific information:

Keep in mind that for US stocks you will need to complete a W-8BEN form:

I hope that it helps !

All the best - Arvin

July 20, 2021

13 hours ago, Kiren said:

Hi, I am using MT4 trading platform through IG. I am aware of their transfer from IG Markets to IG Australia. I was wondering how this will affect my MT4 trading experience moving forward with them. My question is:

1) Will the servers for MT4 also transfer from UK servers to their servers in Australia? My question is because I am currently using a VPS that is located in the UK to have the lowest latency.

Thank you in advance.

Hi @Kiren,
I have reach out to the IT department. They advised that there's not gonna be any changes on your MT4 if you are using a VPS it will be the same latency.

I hope that it helps.

All the best - Arvin

July 20, 2021

On 11/05/2021 at 06:18, maroshha said:

Hello,

The platform isn't letting me buy some ETF shares, e.g. 'ARK genomics revolution'; they are 'complex instruments', not eligible for trading on my account. I opened this account to trade ETFs; how can I rectify this? I could really do without having to extract my funds and change providers :s

Omar

Hi @maroshha,

You will need to reach out to helpdesk.uk@ig.com . They will ask you few questions to verify that you are eligible and activate the ETFs on your account.

All the best - Arvin

July 20, 2021

On 13/06/2021 at 01:44, Guest Vinod said:

Hi,

I am a senior director for my Ltd company and trying to open a corporate investment account with IG. Can I check if the Limited company itself be the guarantor for the application or should it have to be one of the directors?

Hi Vinod,
It will have to be one of the directors.

All the best - Arvin

July 20, 2021

16 hours ago, Guest Uliquid said:

I already got a fully approved account but still unable to activate, kindly advice as i need to start my trading in your platform

Hi Uliquid,
As mentioned above "Once your documents are verified and uploaded to the system the account opening team still need more time to activate your account. If you want to check on your application’s progress, email us at newaccounts.uk@ig.com."

All the best - Arvin

July 20, 2021

16 hours ago, Guest PJj said:

Pro real time not loading. The installer download fails, program does not load.

Tried many times in different computers.

Hi PJj,
Please follow these steps https://www.ig.com/uk/help-and-support/charts/prorealtime-charts/how-do-i-launch-prorealtime .

I would recommend to use another thread on the Community for PRT issues.

Please send us a screenshot of the issue we will be able to assist further.

All the best - Arvin

July 20, 2021

16 hours ago, smokem said:

video loaded without changing anything.

Hi @smokem,
I might have been just a link issue that they fixed, not necessary time related.

- Arvin

July 20, 2021

16 hours ago, PaulF said:

Thanks Alvin, so if not on the list, you can only trade in hours. Hmmmm, not very convenient.

Appreciate the reply.

Hi @PaulF,
This list is non-exhaustive, the best way to check if a stock is available is to see if they are available in All sessions as below:

I hope that it helps - Arvin

July 20, 2021

15 hours ago, Guest Annieras said:

hi any news on the CTC release or I have i missed the email?

HI Annieras,

The CTCs should be released by end of this week.

All the best - Arvin

July 20, 2021

5 hours ago, Ajaib said:

i was hoping to use ProRealTme for share dealing. i am not being successful. pls help !

Hi @Ajaib,
Unfortunately ProRealTime is only available for Spread bet and CFD :https://www.ig.com/uk/trading-platforms/prorealtime .
You can trade shares on these accounts but with leverage.

All the best - Arvin

July 19, 2021

47 minutes ago, smokem said:

Hi,

last few weeks IG live has not loaded into my work space,. all i get is a busy loasing icon then blank screen, I use to get the error message as attached but now its just a blank screen.

Am using windows 10 with firefox browser

Hi @smokem,
Thank you for raising this issue. Could you please try to delete your cache and cookies on Firefox?
Could you also try to use Google chrome and see if you have access to the link?

Thanks- Arvin

July 19, 2021

On 11/05/2021 at 19:38, Rosphite1 said:

Hi I have opened an IG account and I am about to transfer cash funds and some shares from an external account (from another instit). I am currently a passive trader in shares having just an occasional trade.
What fees am I exposed to (trading, custody, inactivity,...) and what type of account should I be setting up?

Hi @Rosphite1,

All our fees can be find on this page https://www.ig.com/uk/investments/share-dealing/costs-fees.

All the best - Arvin

July 19, 2021

On 14/05/2021 at 02:17, Guest Dagg Maert said:

Hello

I tried to apply for opening a new account at IG Markets, but was refused for some reasons. I wonder about company politics toward this issue. What is criteria to be accepted as a new customer.

Thanks in advance

Dagg

Hi Dagg,

Usually during the assessment questions around your financial situation as well as your experience in trading will be asked. Then, IG will verify your ID and ask you to submit some documents.
For this type of question you can reach out to newaccountenquiries.uk@ig.com.

All the best - Arvin

July 19, 2021

On 17/05/2021 at 00:30, Guest Richard markham said:

Hi. Please advise how I set up a crest transfer to send shares to my account from another platform ?

Hi Richard,
To transfer your shares out of IG please follow the steps on this page : https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-my-shares-or-isas-from-ig-to-another-broker

All the best - Arvin

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