ArvinIG

July 15, 2021

On 20/05/2021 at 01:11, halliloo said:

Hi there

looking to transfer portfolio from another broker to IG, unsure if this has to be instigated from or done from the other broker?

Hi @halliloo,

You can find all the information you need from this link below :
https://www.ig.com/uk/help-and-support/investments/transferring-investments

Once you complete the necessary form our transfer share team will get it touch with your broker to arrange the transfer.

All the best - Arvin

July 15, 2021

On 07/06/2021 at 08:55, Iska1980 said:

Hello,

Pls help me. My account is verified but not yet activated, I have been waiting for many days to get it sorted out, but no one to assist, and apparently this happen a lot on this platform, it is shame. Who can help pls !!

Hi @Iska1980,
For this type of query it is best to contact the account opening team directly at accountopening.en@ig.com.

All the best - Arvin

July 15, 2021

On 25/06/2021 at 13:55, fauziiv said:

Hi, may I know is Malaysian resident can chose to stay with IG Australia / IG Singapore rather than IG International.

Hi @fauziiv,

For this type of queries it is best to ask the account opening team directly at accountopening.en@ig.com.

All the best - Arvin

July 15, 2021

On 07/06/2021 at 08:56, Iska1980 said:

Hello,

Pls help me. My account is verified but not yet activated, I have been waiting for many days to get it sorted out, but no one to assist, and apparently this happen a lot on this platform, it is shame. Who can help pls !!

Hi @Iska1980,
I can see that your account is open. The best way to get an update on an account application is to reach out to accountopening.en@ig.com

All the best - Arvin

July 15, 2021

5 hours ago, BFERRY said:

Hi @ArvinIG unfortunately for the tax return, greater detail around franking and CFI is needed. Is it known when the annual statements are released?

Hi @andrewthompson,
According to the latest update I have the it seems that they will be released next week.

Thanks - Arvin

July 15, 2021

On 02/07/2021 at 18:04, Godisatrader said:

Hi IG, is there any response to this?

Hi @Godisatrader,

You can change the Volume colors by left clicking on the volume word on the left, them the color menu will pop-up as below:

I hope that it helps.

All the best - Arvin

July 15, 2021

18 minutes ago, thatsthatmattressman said:

I got this today for an ASX stock that is not foreign owned. I resubmitted the order 3 times on the 3rd time it went through fine.

Hi @thatsthatmattressman,

Sometimes you will get this error message when the stock has been halted on the market.

Thanks - Arvin

July 15, 2021

On 25/05/2021 at 22:47, Guest Matt said:

There is no dividend option in my drop down list..

Hi all,

The Dividend option is towards the end of the list :

All the best - Arvin

July 15, 2021

On 28/06/2021 at 20:55, User224 said:

Hi,

Assuming a bit of an amateur question, on confirming order, an Exchange Unavailable error shows with all options available and active graph, what causes this?
Thankyou

Hi @User224,

When the error is Exchange Unavailable , it is likely that the trading session has ended. You can find the trading hours on the dealing ticket :

On the top of the chart you will have a small icon telling you if the market is open with a green dot. If you see that blue tag it means that the market is closed but you can place orders:

I hope that it helps !

All the best - Arvin

July 15, 2021

On 11/07/2021 at 20:55, krader said:

No mater what I set my "Date" in "History" it will only show a maximum of 1000 rows which is definitely insuffiecient for active traders. How can I access my full history of transactions please!

Hi @krader,
Effectively the website will have a limitation of transactions you can see, for further details and statement you will need to reach out to our helpdesk like you did. I have passed on your feedback to get more data available online to the relevant department.

All the best - Arvin

July 15, 2021

On 11/06/2021 at 02:15, sanders12 said:

Hi Say i'm long S&P and in profit, with a stop loss set on the trade.

If i then want to take another long position in S&P, how do i manage the second trade independently of the first? How can i set a stop loss for the second trade, and manage the 2 trades Independently, with different stop losses?

I tried the Force Open option when trying the second trade, and it showed the 2 positions seperately on the chart.

In the Positions box, it seems the 2 trades are combined and averaged, Is that right?

Thanks for your help.

Hi @sanders12,

The Force open option is to open a position going on the opposite direction on the same market.
If you open two position on an index it should display as below in your open positions:

From there you will see your two positions that you can manage separately.

I hope that it helps.

All the best - Arvin

July 15, 2021

12 hours ago, Ravuol said:

Hi, with a GBP account and "Manual conversion " does this mean if we do 10 CFD USD share trades a month we'd only pay 2 x 0.5% conversion fees instead of the 20 (10 x open/close)?

Hi @Ravuol,
The information shared above are applicable for Share dealing accounts. for CFD accounts and US shares this commission will apply:
More details here.

With CFD you can open an account with a different base currency (e.g USD) if you wish to trade only in USD.

Thanks - Arvin

July 15, 2021

On 09/07/2021 at 22:33, Guest raymond McSweeney said:

I want my son (we both have IG accounts) to have the facility on his computer, when logged in to IG, to have the ability to "Click" and "Switch" to a view of my log-in page. I can do this in relation to him but can;t remember how I brought it about. I phoned in qand an advisor went on about power of attorney and all sorts of things. I am certain that this was not how I brought about the "Switch" in relation to my son's axcount... Can you help me. ???? P L E A S E

Ray McSweeney. Acc. ME 108

Hi,
Each IG account are individual. The only way to switch from one account to another would be to have a power of attorney which is correct. Your will login to your account and your will be able to switch to your son's account without having to login on his account.

I hope that it helps.

All the best - Arvin

July 15, 2021

On 03/12/2020 at 05:59, Pmole1948 said:

I'm a new member and I tried to buy shares on the NYSE but got an error message stating "Your form is not valid - you can't trade on US stocks

Hi @Pmole1948,

You will need to complete a W-8BEN form :

All the best - Arvin

July 15, 2021

On 18/06/2020 at 04:07, Guest Oren Anker said:

Hello

im looking for live chat support

thx

Hi,
Once you are on the welcome page, scroll down and back up, wait few seconds and the Live chat box will pop-up at the bottom right-hand corner as below:

Thanks - Arvin

July 15, 2021

On 14/05/2019 at 16:31, Guest Ikus said:

Hi I want to open a live Australian Account and transfer to start trading, I have opened a live account, but get directed to the EU site again, what can I do to close EU and open live AUS account?

Hi ,
To close your account on EU website please send an email from your registered email address to helpdesk.uk@ig.com with your account details :
- Account ID
- Full name
- Date of birth
- And address

once closed you can open an account on https://www.ig.com/au/create-account.

All the best - Arvin

July 15, 2021

11 hours ago, Guest Fractional shares said:

Does IG offer fractional shares in US & UK markets

Hi,
As mentioned above : " Unfortunately you can't buy a fractional share in the underlying market, so we wouldn't be able to offer that on a share dealing account or ISA"

All the best - Arvin

July 15, 2021

4 hours ago, Guest ali.roban72@gmail.com said:

i am waiting for approve my account i submited my documents still unactive my IG live account

Hi ,
Once you upload your documents, they will need to be added to your account and verified to complete your application.

The best way to follow up on your application will be to contact the account opening team on accountopening.en@ig.com.

All the best - Arvin

July 14, 2021

1 minute ago, Fungus said:

I have two ASX listed shares which are having corporate actions. One is a vote on a takeover and the other is a rights issue.

I can see that IG require you to physically print out the voter form and send it in, reaching them seven days prior to the meeting date. In this day and age surely scanning a completed form and emailing it back is easier. IG do not want to make it easy for you.

The more important question is regarding the rights issue. I have contacted the company directly about how to take up the rights issue without an Australian bank account (there requirements seem to be that it has to go via an Australian account).

They tried to be helpful but advised that they could not see my name on the register. How do IG hold the shares - is it through a custodian and if so who is it? how can the company see the individuals owning its shares?

Hi @Fungus,

Under Share Trading with IG, shares purchased are held by Citi in a direct custody capacity. Australian shares purchased through IG are registered in CHESS under Citicorp Nominees Pty Limited, with a CHESS Participant Identification Number (PID) 20018. More information here.

Once our Corporate Action team will have all the details of the right issue from the custodian, they will send you an email will all the details of the corporate action as well as the deadlines. All you will have to do is to reply to that email with your instructions.

I hope that it helps !

All the best - Arvin

July 14, 2021

4 minutes ago, WIRANZ said:

Hello Arvin,

Thank you for your reply.

I am afraid you confirm my suspicion that the IG Markets CFD account is for CFD deals only.

However, just to clarify, I was looking for share trading in Oz, not NZ. Just happen to be tax resident in NZ.

Kind regards,

Wil

Hi Wil,

To trade on a AUS share trading account you will need to be a sole tax resident of Australia with a Tax File Number.

Thanks - Arvin

July 14, 2021

On 22/06/2021 at 01:02, Mike22334455 said:

Hi,

I'm struggling to get my head round something and its probably quite obvious but I just cant see it...

I was looking to see how much i had in my account as in how much money i had put into it over a period.

I've run the report off at it gives me what's left deposits - withdrawals which gives me a figure over the last 12 months ive made and lost some and been trading but my P&L shows me running at a loss which i expect and I'm aware of.

however my available funds is MORE than the cash I've put in according to the report yet my P&L shows me running at a loss for the same period. this isn't just a few £ its over £500 difference and doesn't make any sense..

anyone point out where I'm going wrong?

Thanks

Mike

Hi @Mike22334455,
Could you please contact helpdesk.uk@ig.com with your details and calculation? The helpdesk will be able to verify your transaction and investigate and provide you with a clear answer from there.

Thank you - Arvin

July 14, 2021

On 29/06/2021 at 23:24, br0wn1 said:

A Limit Order position that has been set up for weeks is no longer displayed (without being filled). I had set up the order in May and has been sat Open in the Orders tab up until this week when it is no longer set. There was no expiry date set on this order, and no evidence trail in the history - any advice on how and why this would be removed without my knowledge?

Hi @br0wn1,
Can you reach out to our helpdesk.uk@ig.com , with your account details and further details on the order you put through. They will be able to investigate why your working order got cancelled.

Thank you - Arvin

July 14, 2021

On 09/06/2020 at 18:50, Marcus88 said:

Hello, I am new to the IG trading platform.

I placed a limit order of £10K which was partially filled in tiny amounts but costing £8 per trade, in some cases the £8 represented 5% of the share value.

I looked how to turn off the 'Partial fill' option, and it was stated as being on the left hand side menu, then pressing settings but the only options on the Settings is :

DEAL SETTINGS - 'Show Order Preview Screen' and 'Order Type & Expiry'....both are On / Off switches

PLATFORM SETTINGS - 'alert sound' and 'Price tick indicators'

(please see attached picture)

Any help would be greatly appreciated.

Hi all,
If you are on Share dealing account you won't have the partial fill box on the deal ticket.
You orders might get partially filled at the end of the session because you selected a Day limit define as :

You can try to put a Good Till cancelled expiry to avoid your order being close at the end of the Day.

I hope that it helps !

All the best - Arvin

July 14, 2021

18 hours ago, WIRANZ said:

I face similar problems:

Moneyhub.co.nz described IG Markets as a platform permitting CFD and share trading for NZ residents.

However, to date I have not found a way to access share trading - only CFD deals appear possible.

Yes, there is a "add an account" button that even lists "shares" underneath it - but as far as I can see the button only leads to different CFD platforms. Of course, none of those offers instruments (= shares) underlying those deals.

So how can I structure my account to make share trades possible?

Replies are much appreciated!

Cheers,

Wil

Hi @WIRANZ,

There is no Share trading account for New Zealand unfortunately, you can only trade shares via leverage (CFD).

All the best - Arvin

July 14, 2021

12 hours ago, MusingMarket said:

I have a share dealing account and don't receive Monthly statements (and they don't display via Live Accounts > Statements > Trading Statements tab > Type Monthly). Nor have I received the CTC for the last financial year.

7 hours ago, hamburger said:

CTC I have phoned and emailed frequently over the lasr 4 months and have consistently been lied to about CTC availability, the time has come to report improper client accounting to HMRC as well as the relevant authorities - please start formal complaints and the sytem might improve - I have moved my account to Interactive Broker who have functional administration

Hi all,
There is unfortunately a delay in the release of the CTC. We apologies for any inconvenience caused.

We will let you know as soon as they are ready.
Thanks - Arvin

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