ArvinIG
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Posts posted by ArvinIG
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On 30/06/2021 at 03:15, AJPBRONTE said:
I'm new on a demo account.
Hi @AJPBRONTE,
I found this article called A beginners' guide to a forex scalping strategy . It might be a good read to start your scalping strategy, it includes a Top 5 indicators for a forex scalping strategy.
All the best - Arvin -
On 24/06/2021 at 23:59, Tahushi said:
I have recently started trading with IG. I realised that their charts are missing the very crucial VWAP indicator. Reading some old threads, this has been mentioned numerous times by various clients since 2018 and the customer support have agreed to take it up with the technical department yet after all those years there is no progress. Would IG care to up date, please.
Hi @Tahushi,
if you are referring to Volume Weighted Average Price you can find it on our platform by right clicking on the chart > Indicators
I hope that it helps!
All the best - Arvin -
On 17/07/2021 at 01:22, Phrilly said:
Hi, still nothing, please can you explain why it is taking so long?
Can you not check the individual CTCs for those who need them urgently (as messaged in this group?) and send them out?
Phil
Hi Phil,
Unfortunately, we don't have access to the CTCs for individual accounts. They get released as batches, we can't access it for you.
Thank you for your patience - Arvin -
On 17/07/2021 at 02:57, shmish111 said:
I need a proof of purchase of some shares but when I download a statement the account number is hidden. I need a statement with the account number displayed, how can I do this?
Thanks!
Hi @shmish111,
For security purposes we do not display your account ID on the statements. Nevertheless your name should display on the documents.
All the best -Arvin -
On 17/07/2021 at 12:11, kakchew106 said:
where to see the fund paid to my account
Hi @kakchew106,
You can see your deposits in My IG > Live accounts > History.
All the best - Arvin -
18 hours ago, Sydneysider said:
Hi all
I am new to IG markets having been here only 2-3 months.
I am wondering how do I go about generating a tax statement for the 2020-2021 financial year. I have been trading in USD stocks and thought I would use the transaction summary for capital gains computation however all teh transactions are in USD and not AUD which makes it even harder to gauge FX rate at the time of transaciton.
Doesn't IG have a tax summary similar to others like COmmsec & NABtrade??
Hi @Sydneysider,
You will receive a end of financial year statement by the end of July if you received dividends in the previous financial year. Otherwise, you can use the different filters in My IG > Live accounts > History.
All the best - Arvin
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On 18/07/2021 at 00:01, krader said:
Is Tasyworks now owned by IG? If so, do members of IG automatically become members of tastyworks or do you have to open a separate account? I am interested in trading US stock options and so that would be useful.
Hi @krader,
There is a partnership between IG and TastyTrade, for any information on this topic please reach out to TastyTrade directly on this page https://www.tastytrade.com/contact-us.
All the best - Arvin
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On 17/07/2021 at 13:12, PaulF said:
The IG share trading service claims to be "unique" in providing the ability to trade shares on the US market when closed.
So far all I get is Market is Closed and cannot open a limit buy/sell trade with any expiry setting.This is very limiting and frustrating not being able to submit a trade out of hours.
The only "unique" part as far as I can tell is you can't.
Is there some trick to this?This complaint has bene raised many time by forum members and I am yet to see any satisfactory explanation of how you can achieve this.
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Out-of-hours US share dealing
We are unique in offering clients the opportunity to invest in a number of US shares while the market is closed
Hi @PaulF,
You can find all the details about Pre-Market and After-hours trading on this page.
Most AU traders can only trade the US stock market's from 23.30 to 06.00 AEST, but with our extended hours you can trade for much longer.CFDs on All Session US shares:
6pm to 10am Monday to Thursday, and 6pm Friday to 7am Saturday AEST
Share trading on All Session US shares:
9pm to 7:30am Monday to Thursday, and 9pm Friday to 7am Saturday AEST
These are most of the shares available :
I hope that it helps.
All the best - Arvin -
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On 26/05/2020 at 22:19, Stuharps333 said:
Trying to buy the above, but getting:
this is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information.
anyone know why this is?
On 28/05/2020 at 01:10, kaisiva said:Got the same not sure why...
Hi @Stuharps333 @kaisiva,
You will need to reach out to 0800 195 3100 or helpdesk.uk@ig.com to check if any additional information is required to trade ETFs.
@Inter, Please reach out to 0800 195 3100 or helpdesk.uk@ig.com with your account details. The helpdesk will be able to access your account and check why your position was closed.
All the best - Arvin -
5 hours ago, kyleOOO said:
I have uploaded my passport and ID which were approved, however, I had a problem with my utility bill.
The reason is "utility bill- not verified because your ID is not on our approved list" which I do not understand.
Can someone help
Hi @kyleOOO,
For assistance or update on your account application, please reach out to accountopening.en@ig.com.
They will be able to advise what happened with your documents and what is required to complete the application.
All the best - Arvin-
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17 hours ago, Guest jonah said:
my account was hacked can i be helped to get back into it?
Hi Jonah,
We are sorry to hear that you had issues with your account. The best way to get prompt assistance on such matter, I would recommend call our helpdesk on 0800 195 3100.
All the best - Arvin -
On 22/04/2021 at 05:43, Guest David said:
When I type a specific ticker into the search often the result I want is way down the list, with matches based on name being higher up. It doesn't help that the symbol isn't shown next to the items in the result (or on the tab in workspace for that matter).
For example, I entered the search "GE" (General Electric). The first result was "Germany 30" instead.
Contract with Trading View's search, General Electric is the first result, and it favours results that match based on symbol although you can also type a company name.Hi David,
If you type in the actual code or just "GE." the only result will be General Electric Co. As we offer more than 17000 markets we need to have a larger set of results, but adding the dot will narrow down the research.
I hope that it helps.
All the best - Arvin -
5 minutes ago, Guest althukasaragod54@gmail.com said:
documents updating completed but can't work deposit funds
Hi,
It seems that your application is not completed yet, therefore you won't be able to deposit funds or trade yet.
For updates on your application please reach out to accountopening.en@ig.com.
All the best - Arvin -
On 28/06/2021 at 20:42, Guest Filip said:
Hi,
Assuming bit of an amateur question, I receive this error on confirming order when all options are available to use and graph stays up to date, what could be causing unavailability?HI Filip,
The error 'Exchange Unavailable' is usually popping when you need to provide us with further information to trade.
For example to trade US stock you will need to complete a W-8BEN form. To do so go on My IG > Settings :
All the best - Arvin -
On 18/05/2021 at 01:56, denislaw said:
What does the auction hammer symbol mean against a number of my positions?
Hi @denislaw,
The type of auction an exchange would hold depends on the time of day, and the principles of supply and demand.
https://www.ig.com/uk/glossary-trading-terms/auction-definition
All the best - Arvin -
On 23/05/2021 at 22:13, Sirakard said:
I have a demo account set up but I can't find instructions on how to use it. Any help would be appreciated please.
Hi @Sirakard,
Once the platform is opened you can search for the market your on the search bar at the top left-hand side of the screen.
Once you select the market you are interested in, the chart will appear as well as the dealing ticket on the right-hand side.
You can use the 'info' tab on the dealing ticket for further information.
On the IG website you can use https://www.ig.com/au/help-and-support to search any definition you need.All the best - Arvin
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On 06/06/2021 at 18:44, benjfranklin said:
Is it possible to open a demo account for basic stock trading/investing i.e. not a CFD or Spread Betting demo account?
thanks.Hi @benjfranklin,
Unfortunately we do not offer a Share trading demo account.
You can still buy shares on a CFD demo account but with leverage.
All the best - Arvin
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On 02/06/2021 at 17:58, Mehdipainter said:
My documents are approved but it still not live. its 2 weeks now.
On 04/06/2021 at 00:55, Terrin96 said:same here. more like 3 weeks.
On 08/06/2021 at 18:21, Joo said:There is a lot of demand for trading accounts since last year. It takes more time to get activated.
Hi All,
Once your documents are verified and uploaded to the system the account opening team still need more time to activate your account. If you want to check on your application’s progress, email us at newaccounts.uk@ig.com.
All the best -Arvin -
On 12/06/2021 at 03:20, RFSmithers said:
Hello everyone, I just wanted to introduce myself in my first post on the IG forums. I just joined the forums today, but am an experienced Forex trader. I've been trading Forex for over at least 10 years. Looking forward to learning and offering help in the IG forums. Hopefully everyone had a good trading week in the markets as the week comes to a close!
Hi @RFSmithers,
Thank you for your message and welcome !
You can find our Forex forums on https://community.ig.com/forums/forum/32-foreign-exchange-fx/ .
All the best - Arvin -
On 16/06/2021 at 04:26, pal99999 said:
Hi!
I am a tax resident of the UK but a national of another European country. I would like to open an account but when I put my nationality, the system asks me for that country's tax code identifier and I only have a UK national insurance number (NINO). Should I put that I am a UK national or is there another way around it?
ThanksHi @pal99999,
For any queries regarding account application, I would recommend to reach out to newaccountenquiries.uk@ig.com .
All the best - Arvin -
7 hours ago, kodr21 said:
Hi @kodr21,
Could you please let us know which stocks you would like to buy? We will be able to check why they are unavailable to open a position.
Thank you - Arvin -
6 hours ago, idanigtf said:
Related to this old topic...
How can I set Force open on my mobile IG Trading App (iOS)?
Does this setting on the IG trading platform/web also apply for the mobile app?
Thanks,
Dan
Hi @idanigtf,
On iOS once you are on the dealing ticket, just below size you should have a field saying "When Filled", from there you can select Force open or Net off.
Alternatively, if you tap on Account at the bottom right-hand corner of the app, then Settings then Net Off / Force Open you can activate to show the option on the ticket and select an option as default.
I hope that it helps !
All the best - Arvin-
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15 hours ago, Ravuol said:
I was referring to the currency conversion charge: "Manual conversion " does this mean if we do 10 CFD USD share trades a month we'd only pay 2 x 0.5% conversion fees instead of the 20 (10 x open/close)?
Hi @Ravuol,
You can't have a "Manual conversion" setting on a CFD account.
But if you are using a share dealing account with "Manual conversion" yes you will only pay the conversion twice.
Keep in mind that in Manual conversion you will pay 2 cents per share with a minimum charge of $15 on US stocks.
- Arvin -
On 19/05/2021 at 01:15, Guest Amir said:
How can I change leverage for mt4 account?
Hi Amir,
You can't change the leverage on MT4 as the margin requirement are the same as the ones on the IG platform which can;t be changed.
I hope that it helps.
All the best - Arvin
Statements frequency
in IG Account Support - MyIG Help
Posted
Hi Dave,
Depending on the type of account you have you will receive different statements:
More details here.
You can access your history and statements from My IG > Live accounts > Statements.
All the best - Arvin