AndaIG
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Posts
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Community Answers
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AndaIG's post in Order Rejected - Tried Everything Mentioned Here, Not Happy was marked as the answer
Hi @keasmarof
Thanks for reaching out,
We are only offering US ETFs to professional accounts due to a regulatory constraint. You can find details on the following forum:
All the best,
Anda
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AndaIG's post in open positions gone was marked as the answer
Hi @pipzippit
Thanks for reaching out,
Our IT team is aware of this issue, they will hopefully be rolling out a fix tonight.
All the best,
Anda
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AndaIG's post in Net Off vs Forced Open was marked as the answer
Hi @sambennett84
Thank you for reaching out,
That bit becomes relevant when you have an existing position in a particular market and are looking to trade in the opposite direction in the same market. Net off will deduct from the existing position whereas force open will keep the positions separate, effectively allowing you to hedge.
All the best,
Anda
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AndaIG's post in When will Magic Empire Global Ltd (MEGL) be available for trading? was marked as the answer
Hi @sortaeduard
It has been set up for share dealing, so should be good to trade today at market open.
All the best,
Anda
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AndaIG's post in Position not closed but not found open but can see profit-loss ..how and why? was marked as the answer
Hi @Prasad
Thanks for reaching out. During weekend maintenance we had a network issue that resulted in some client positions not being visible on the front end. This was resolved for live accounts. The IT team is currently working on a fix for demo accounts.
All the best,
Anda
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AndaIG's post in How do I enable the buying of options on my account? was marked as the answer
Hi @sortaeduard
We only offer options on our leverage accounts, so you would need a spread betting or CFD account in order to trade options.
You can enable L2 data from My IG>Settings>Data Feeds.
Please note that you will only be able to view L2 data on the following platforms: L2 Dealer and IOS app. We do not have L2 data available on the web trading platform or on the android app.
All the best ,
Anda
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AndaIG's post in The market you have requested is no longer available online. was marked as the answer
Hi @Grant-Anderson
Thanks for the feedback,
We have checked this with our shares desk, seems this stock ticks in .2s when the price is below 100. So 93.4 or 93.6 would be a valid price for your stop. Instead of for instance 93.5
All the best,
Anda
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AndaIG's post in Export chart drawings/ import was marked as the answer
Hi @MaskedUser101
Thanks for reaching out,
You can do this by adding the charts to your workspace, if you then minimise the items you can get them side by side. see the below screenshots:
All the best,
Anda
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AndaIG's post in Vertical Spreads was marked as the answer
Hi @koenigbrok
Answered in a separate forum, you need to execute the strategy manually by buying and selling.
All the best,
Anda
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AndaIG's post in Limit order for options was marked as the answer
Hi @Zzzz
Thanks for reaching out,
At this point we do not offer limit orders on options
All the best,
Anda
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AndaIG's post in Collateral Service was marked as the answer
Hi @taxiboy
The margin is fixed, so there is no way to adjust it. Margin requirements are less on a Professional account though. You can see the following link if you would like an idea: https://www.ig.com/uk/pro-margins
Collateral will allow you to use the value of your shares to cover the margin requirements on the leverage account. However the percentage required cannot be adjusted.
All the best,
Anda
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AndaIG's post in Collateral Service was marked as the answer
Hi @taxiboy
The margin is fixed, so there is no way to adjust it. Margin requirements are less on a Professional account though. You can see the following link if you would like an idea: https://www.ig.com/uk/pro-margins
Collateral will allow you to use the value of your shares to cover the margin requirements on the leverage account. However the percentage required cannot be adjusted.
All the best,
Anda
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AndaIG's post in Collateral Service was marked as the answer
Hi @taxiboy
The margin is fixed, so there is no way to adjust it. Margin requirements are less on a Professional account though. You can see the following link if you would like an idea: https://www.ig.com/uk/pro-margins
Collateral will allow you to use the value of your shares to cover the margin requirements on the leverage account. However the percentage required cannot be adjusted.
All the best,
Anda
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AndaIG's post in Order unable to process/ filled was marked as the answer
Hi @100Plus
Thanks for reaching out,
You would have received that error message as you were trying to amend a working order that was in the process of being filled. We see that you managed to get the shares at your desired price.
All the best,
Anda
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AndaIG's post in Serious system issues was marked as the answer
Hi All,
Thanks for reaching out,
Yes there is an issue ongoing with the iOS app. The IT team is aware and are working on a fix. Hopefully this will be resolved soon. Please note that the web based platform and Android apps are unaffected.
All the best,
Anda
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AndaIG's post in Cannot open my account on the web was marked as the answer
Hi @Burim
Thanks for reaching out,
When 2 FA is activated you need your password together with the authenticator app verification code to be input in the password box for a successful login. Unfortunately we cant be more specific than this as this is a public forum. However should you still be having difficulty feel free to reach out to helpdesk.uk@ig.com or use our live chat feature.
All the best,
Anda
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AndaIG's post in When is my share order placed? was marked as the answer
Hi @Sammy_123
Thanks for reaching out,
The order is queued when the market reopens and can be filled / triggered only when the market is open.
All the best,
Anda
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AndaIG's post in Option strategies was marked as the answer
Hi @nmf
Thanks for reaching out,
Unfortunately we do not have the functionality to incorporate that in a single click on our platform.
All the best,
Anda
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AndaIG's post in Trade existing demo account on MT4 was marked as the answer
Hi @mykedo
Thanks for reaching out,
You need a separate demo for MT4 as the accounts are not able to be linked. You can use the following link to create a MT4 demo.
https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account#create
All the best,
Anda
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AndaIG's post in IG Index Data Outage since 13:15pm 14/7 was marked as the answer
Hi @SgtPepper
Thanks for reaching out. We have an issue ongoing affecting demo FX pairs. Our IT is working at resolving the issue. Live account prices are unaffected. We are hoping to have this fixed soon.
All the best,
Anda
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AndaIG's post in This market is currently unavailable to trade online. was marked as the answer
Hi @R555THO
Thanks for reaching out. We have an issue ongoing affecting demo FX pairs. Our IT is working at resolving the issue. Live account prices are unaffected.
All the best,
Anda
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AndaIG's post in Questions was marked as the answer
Hi @Alexandrelobao
Thanks for reaching out,
1. We do have the US 30 under the name Wallstreet
2. We only have a select number of markets on MT4, the full product range can be traded from the IG platform.
3. You should be able to start a live chat through a pop up on the website.
All the best,
Anda
