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Serious system issues


IGMan

Question

No longer able to track balance, funds, P&L from header as all blank. 
 

open positions show different price from live and when you open or close a position it doesn’t update on the screen. 
 

very poor and costly issues

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6 answers to this question

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5 hours ago, IGMan said:

No longer able to track balance, funds, P&L from header as all blank. 
 

open positions show different price from live and when you open or close a position it doesn’t update on the screen. 
 

very poor and costly issues

 

3 hours ago, Satish231086 said:

Hello IG- anyone looking into this ? This is unacceptable and the issue has been there from yesterday evening

 

dangerous and Costly issues 

 

3 hours ago, wudidewo said:

Same issue here, someone from IG pls help.

 

1 hour ago, PaulRP said:

Similar problems here since yesterday. iPad App stopped showing any price movements, account balance, and charts very jerky and unusable. The Web interface is also jerky and unusable (on certain FX charts) and drawings intermittently disappear. 

 

For some unknown reason, the iPhone App is unaffected. 

 

All of this needs sorting out quickly.

Hi All, 

Thanks for reaching out, 

Yes there is an issue ongoing with the iOS app. The IT team is aware and are working on a fix. Hopefully this will be resolved soon. Please note that the web based platform and Android apps are unaffected.
All the best,
Anda

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1 hour ago, IGMan said:

No longer able to track balance, funds, P&L from header as all blank. 
 

open positions show different price from live and when you open or close a position it doesn’t update on the screen. 
 

very poor and costly issues

Hello IG- anyone looking into this ? This is unacceptable and the issue has been there from yesterday evening

 

dangerous and Costly issues 

Link to comment
  • 0

Similar problems here since yesterday. iPad App stopped showing any price movements, account balance, and charts very jerky and unusable. The Web interface is also jerky and unusable (on certain FX charts) and drawings intermittently disappear. 

 

For some unknown reason, the iPhone App is unaffected. 

 

All of this needs sorting out quickly.

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