KoketsoIG

2024-05-09T12:09:33Z

1 hour ago, AlfieMico said:

Just spoke with the team and understand the terms haven’t been updated. Those of us who didn’t accept the pop up need to reapply for our isas but the terms are still not reflecting the new arrangements. When do you hope to have the documents updated properly?

@AlfieMico,

Thanks for your response.

Please note that the investments team is working on this and we would have to wait for their feedback.

All the best,

KoketsoIG

2024-05-09T12:07:16Z

54 minutes ago, Yunfan said:

same as subject

Hi @Yunfan,

Thank you for your post.

Please note that your positions will appear in the order in which you opened them; there is no way to adjust this.

Thanks,

KoketsoIG

2024-05-09T08:50:03Z

44 minutes ago, neueneuen said:

Hey @KoketsoIG,

I hope you are well.

Same problem most of the last week and this week, TRY is being overnighted at around 20-25% when IG estimated rate is 52.99% and Turkish CB rate is 50%.

But the worst was overnight today, May 9. EUR/TRY swap bid was showing in the morning at 200+ which is very low as it is. Just before applying the swap it changed to showing even lower 189.06 which is ~19.8% annualized which is outrageously low.

19.8% vs 52.99%/50% - this is 2.68 times lower.

What is going on?

It's been more than a month since you've asked the desk. This is an ongoing issue that keeps affecting customers. Why is there no answer yet?

Dear @neueneuen,

Please note that we have taken note of your post for the relevant team.

Thanks,

KoketsoIG

2024-05-08T08:09:46Z

16 hours ago, AlfieMico said:

Hi, is there any update to this? It has been quite some time that this needs to be updated.

kindest regards

Hi @AlfieMico,

Thank you for your post.

Please note that this has been resolved and all affected ISAs have been reactivated.

This is now only affecting clients who declined the pop-up to agree to the updated terms or have already had inactive accounts from previous years.

Please let us know if you are experiencing this and if you want us to ask the investments team to reactivate your ISA?

Thanks,

KoketsoIG

Tuesday at 09:40

@nbancroft, Please note that we have forwarded your suggestion to our platforms team.

Thanks,

KoketsoIG

Tuesday at 07:32

3 hours ago, Awilliams said:

@Awilliams,

These are quarterly forwards with different expiries.

How are they priced?: We create a synthetic forward for spread betting clients looking to take a
longer-term view of the price movement of a currency pair. To create the price, we adjust the spot price for TomNext and then apply a wider dealing spread. This can result in forward contracts trading at either a premium or a discount depending on the TomNext rates.

Currency Forwards

Thanks,

KoketsoIG

Tuesday at 07:22

9 hours ago, nbancroft said:

Is there a possibility to have a percent gain option for open positions in the trading platform for spread betting?
I know you can see it on the statements sent at the end of the day but it would be nice to see it in the platform for open positions.
thanks.

Dear @nbancroft,

Thank you for your post.

There is a percentage change column which you can see by adding your position to your workspace. Please have a look at it and see if you are looking for something similar or if there is a different suggestion you have for this?

Thanks,

KoketsoIG

Tuesday at 07:17

Asian shares, measured by the MSCI Asia ex-Japan index, hit 15-month highs on Tuesday, boosted by renewed confidence in US interest rate cuts. The weaker Japanese yen and a small dip in the Australian dollar kept the US dollar steady. The Reserve Bank of Australia left interest rates unchanged as expected, but suggested little risk of another hike, causing the Australian dollar to slip 0.4% while the stock market rose. Hong Kong's Hang Seng index was set to snap a 10-day winning streak with a 0.9% loss, though markets in Taiwan and South Korea advanced. The Asia-Pacific index excluding Japan gained 0.3% and Japan's Nikkei rose 1.3%. European and US futures pointed to a positive day, supported by last week's softer US jobs data and comments from Fed Chair Powell reiterating that the next rate move will likely be a cut. The yen weakened further to around 154.60 per dollar. Oil prices rose slightly while wheat, corn and soybean prices hit multi-month highs on concerns over unfavourable weather conditions.

May 2

3 hours ago, zappa_69 said:

Please can someone help with explaining why my orders are being rejected?

Bitwise Bitcoin ETF. I also get the same error when trying to order PureFunds ISE Cyber Security ETF?

Dear @zappa_69,

Retail clients can't trade most US ETFs because of the PRIIPS (Packaged retail and insurance-based investment products) regulation. All European and UK retail clients are subject to this. This regulation covers (inter alia):

• Foreign Exchange (FX) Transactions
• Over The Counter Derivatives
• Exchange Traded Derivatives (including ETFs, ETCs & ETNs).

As such, no retail client can trade on any of the above.

Thanks,

KoketsoIG

May 2

Dear @neueneuen,

Thank you for the post.

Please note that we will provide more information on this as soon as we have feedback from the relevant team.

Thank,

KoketsoIG

April 24

1 hour ago, SabreF86 said:

Hello

Newbie question - how do I set my chart timeline to NY time?

Thank you

Dear @SabreF86,

Welcome to the Ig community.

Please note that you cannot change the platform timezone as the timezone applied will be of the country you applied for an account.

Thanks,

KoketsoIG

April 24

11 hours ago, Dbass said:

EDIT* Sorry forex pairs no lower than 0.10 but xauusd 0.50? It won't let me adjust to lower lots

Dear @Dbass,

Please note that the minimum transaction size is 0.1 contracts for most pairs: MT4 Forex products and differs from the minimum on commodities: MT4 Commodity products. Kindly have a look at the minimum sizes before attempting a trade.

Thanks,

KoketsoIG

April 23

18 hours ago, neueneuen said:

Hello @KoketsoIG,

Thanks for getting back to me.

After further investigation, the situation is a little more strange than the margin requirements.

When you go to My IG Dashboard, IG MT4 SB accounts are listed there, but there is no "Open platform" link for them. If you click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are not listed there, only CFD and non-MT4 SB accounts.

However, if you open the web platform of one of the CFD or non-MT4 SB accounts, and from the web platform click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are now listed there. If you click on them, you go to regular IG web platform for an IG MT4 SB account! Among other symbols, USD/TRY, GBP/TRY, and EUR/TRY are available there with the wrong margin requirements.

That being said, if you log in into this IG MT4 SB account from MT4 platform, these symbols are not available. Also, they're not listed under the link you provided.

It seems that somehow IG inadvertently gave access to the IG MT4 SB via web platform and available symbols got messed up there.

WBR

Dera @neueneuen,

Thank you for clarifying.

Please note that you can access both the MT4 CFD and SB accounts from the MT4 platform itself, you will have to download MT4 and log in using your MT4 credentials: https://www.ig.com/uk/trading-platforms/metatrader-4/download-mt4

The pairs mentioned are not available on MT4.

The margin requirements for IG.com and MT4 are not the same, MT4 allows for trading smaller lot sizes you would not be able to trade on the IG platform.

All the best,

KoketsoIG

April 22

5 hours ago, neueneuen said:

Hi @KoketsoIG,

I hope you are well.

Could you kindly ask the relevant team to check the margin requirements on MT4 spread betting accounts for USD/TRY, GBP/TRY, and EUR/TRY, please?

It looks like they're double what they are at CFD and non-MT4 SB for Tier 1, non-aligned for Tier 2, and less than for Tier 3 and 4. I doubt that was intentional.

WBR

Dear @neueneuen,

Thank you for your patience.

Kindly check our MT4 product offering (available pairs) with their margin requirements and compare them against the requirements you see on MT4: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-igs-forex-mt4-product-details

On MT4, click on, right-click on the pairs, then select 'specifications'.

Please provide the screenshots of what you see on MT4 if applicable so the relevant team can be able to assist us.

Thanks,

KoketsoIG

April 22

50 minutes ago, neueneuen said:

Hi @KoketsoIG,

I hope you are well.

Could you kindly ask the relevant team to check the margin requirements on MT4 spread betting accounts for USD/TRY, GBP/TRY, and EUR/TRY, please?

It looks like they're double what they are at CFD and non-MT4 SB for Tier 1, non-aligned for Tier 2, and less than for Tier 3 and 4. I doubt that was intentional.

WBR

Hi @neueneuen,

Will do thanks,

Thanks,

KoketsoIG

April 22

4 minutes ago, Techiescot said:

Hi

When will the iShares Bitcoin Trust be open to trade?

Many thanks

Gillian

Dear @Techiescot,

Thank you for your post.

Please note that this market opens at 14:30 UK time.

All the best,

KoketsoIG

April 22

Asian markets are rallying on reduced tensions between Iran and Israel, with the rally expected to spread to Europe, especially lifting the FTSE 100 around 1%. Investors are moving back into riskier assets like stocks and selling safe-havens. However, geopolitical risks remain with a rocket attack on a US base in Syria. Beyond the Middle East, lingering concerns over potential Fed rate cuts later this year and caution over chip earnings are weighing on stocks after last week's selloff. In Japan, the tech-heavy Nikkei lagged the broader Topix's gains. All eyes are on the Bank of Japan meeting on Friday for new inflation forecasts, though no imminent rate hike is expected. For the US, Friday's PCE inflation data is key ahead of next week's Fed meeting, with policymakers signalling no rush to cut rates. Meanwhile, ECB officials are increasingly backing a June rate cut, though disagreeing on the subsequent pace of easing. The French central bank chief said policy easing should happen soon "barring surprises", but then proceed at a "pragmatic pace", highlighting the emerging split at the ECB.

April 22

On 20/04/2024 at 12:55, SAS98KGJ said:

HI, I have been with IG-Index since last September.I keep an average of £50K in my trading account as a buffer for my opened positions in GBP/USD and gold. I have noticed though I have been charged daily interest on my margin of about 8-10K GBP, I don't get a penny paid as interest on my unused fund (though according to the TV ad I have seen, TRADING 212 pay 5% interest on unused funds in the account) and feel it is terribly unfair. I contacted the IG help desk for an answer, all I got was a link to how my overnight funding is charged (https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-) . My issue is not there.

Can somebody answer my question please? Below is the reply I received:

Dear Jay,

Thanks for your email.

The interest you see on the statement is not interest you receive on unused funding.

The interest you have paid/received on the statement is trade related. More information can be found here - https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-

If you have any further queries, please do not hesitate to contact us.

Regards,

Trading Services

IG

Dear @SAS98KGJ,

Thank you for the post.

Please note that IG does not operate as a bank and you will therefore not earn any interest on cash balances. The interest paid you refer to is the overnight funding for holding positions past 10 PM UK time.

When placing a spread bet or CFD, you’re using leverage. This means you are effectively being lent the money required to open your position, outside the initial deposit you’ve paid. To keep your position open after 10 PM UK time, an interest adjustment will be made to your account to reflect the cost of funding your position overnight.

Thanks,

KoketsoIG

April 22

19 hours ago, Eastusk said:

Is there any update on A Dividend Reinvestment Plan ?

Thanks

Dear @Eastusk,

Thank you for your post.

Please note that we do not have a dividend reinvestment plan yet and unfortunately, there is no update on a DRIP plan at IG.

Thanks,

KoketsoIG

April 19

Hi @neueneuen

Thanks for coming back to this,

Please note that number 1 above has been confirmed, unfortunately, I don't have number 2 yet. We will keep you updated.

Thanks,

KoketsoIG

April 15

1 hour ago, Rocket747 said:

Data shown for South African shares on PRT ends at 4pm instead of 5pm. Have tried different trading zones and trading hours still can't get the 4-5pm candle. Suggestions please.

Dear @Rocket747,

Welcome to the IG community, glad to have you here.

Please try different time zones, UCT + 4 and see if you can see the 17:00 candles. Hopefully, someone else with the same problem will provide a solution .

All the best,

KoketsoIG.

April 15

3 hours ago, CNDK said:
Hi KoketsoIG,

I get the following message:
"errorCode": "error.public-api.exceeded-api-key-allowance"
I'm trying in the api companion but i get the same error in both prod and demo.

Dear @CNDK,

Thank you for your response.

You are kindly advised to monitor your requests closely and ensure you are not requesting more than the specified limits.

All the best,

KoketsoIG

April 15

Fears of a wider regional conflict in the Middle East weighed on market sentiment overnight, though a higher open is expected for the Dax. This flight to safety was triggered by news of an Iranian strike on Israel with hundreds of drones and missiles, raising concerns over potential Israeli retaliation. Safe-haven assets like gold and the US dollar strengthened, though the Japanese yen weakened to a 30-year low against the dollar, highlighting that interest rates remain the primary market focus despite geopolitical risks. Oil prices dipped in Asian trading as the risk of Iranian retaliation was already priced in last week. While the US has stated it will not take part in a counter-offensive against Iran, the volatility index remains near five-month highs, reflecting heightened market nervousness. Any further oil price increases could add to inflationary pressures, complicating central banks' efforts to control rising consumer prices. This week, markets will closely watch US economic data releases, including retail sales and comments from Federal Reserve officials, for clues on the monetary policy outlook amid persistent inflation concerns. The US earnings season is also underway, with mixed results from major banks getting the season off to a lacklustre start.

April 15

17 hours ago, CNDK said:

Hi IG-team,

I have been experimenting with your api, and dont understand the difference between Per-app and Per-account no trading limits.

The way I read it is that i can make 60 calls per minute per application, and since i have 2 trading accounts those 60 calls are divider over those 2 accounts, so 30 for each. Basically I should be able to make 29 calls from account_1, switch account_2 to my preferred account, and make another 30 calls from account_2, all within 1 minute.

This doesn't seem to work, so how should I understand the differences between Per-app and Per-account?

Dear @CNDK,

Thank you for your post.

Please note that the 60 per app applies to the overall application, and 30 per account refers to individual accounts. You are correct in assuming that you should be able to send a max of 60 (combined - from different accounts) non-trading requests within a minute.

Can you kindly provide the specific error you were receiving so that our technical team can look into it?

Thanks,

Koketso

April 15

21 hours ago, Techiescot said:

Hi, please can anyone advise how I save my indicator settings because each time I go back to the platform it has reverted to my old set up even though I apply changes.

Dear @Techiescot,

Thank you for contacting IG.

Please find the below instructions with the screenshots.

1. Right-click on the chart > select 'indicators' > select your desired indicator.

2. Right-click on the chart > select 'layouts' > 'save as' and then save your layout

3. Right-click on chart > 'layouts' > 'apply' and select the saved layout > 'Apply'

4. The indicator should appear on the chart

Thanks,

KoketsoIG

Profiles

Forums

Blogs

Events

Community Tutorials

Store

Posts posted by KoketsoIG