KoketsoIG

April 19

Thanks for coming back to this,

Please note that number 1 above has been confirmed, unfortunately, I don't have number 2 yet. We will keep you updated.

Thanks,

KoketsoIG

April 15

1 hour ago, Rocket747 said:

Data shown for South African shares on PRT ends at 4pm instead of 5pm. Have tried different trading zones and trading hours still can't get the 4-5pm candle. Suggestions please.

Dear @Rocket747,

Welcome to the IG community, glad to have you here.

Please try different time zones, UCT + 4 and see if you can see the 17:00 candles. Hopefully, someone else with the same problem will provide a solution .

All the best,

KoketsoIG.

April 15

3 hours ago, CNDK said:
Hi KoketsoIG,

I get the following message:
"errorCode": "error.public-api.exceeded-api-key-allowance"
I'm trying in the api companion but i get the same error in both prod and demo.

Dear @CNDK,

Thank you for your response.

You are kindly advised to monitor your requests closely and ensure you are not requesting more than the specified limits.

All the best,

KoketsoIG

April 15

Fears of a wider regional conflict in the Middle East weighed on market sentiment overnight, though a higher open is expected for the Dax. This flight to safety was triggered by news of an Iranian strike on Israel with hundreds of drones and missiles, raising concerns over potential Israeli retaliation. Safe-haven assets like gold and the US dollar strengthened, though the Japanese yen weakened to a 30-year low against the dollar, highlighting that interest rates remain the primary market focus despite geopolitical risks. Oil prices dipped in Asian trading as the risk of Iranian retaliation was already priced in last week. While the US has stated it will not take part in a counter-offensive against Iran, the volatility index remains near five-month highs, reflecting heightened market nervousness. Any further oil price increases could add to inflationary pressures, complicating central banks' efforts to control rising consumer prices. This week, markets will closely watch US economic data releases, including retail sales and comments from Federal Reserve officials, for clues on the monetary policy outlook amid persistent inflation concerns. The US earnings season is also underway, with mixed results from major banks getting the season off to a lacklustre start.

April 15

17 hours ago, CNDK said:

Hi IG-team,

I have been experimenting with your api, and dont understand the difference between Per-app and Per-account no trading limits.

The way I read it is that i can make 60 calls per minute per application, and since i have 2 trading accounts those 60 calls are divider over those 2 accounts, so 30 for each. Basically I should be able to make 29 calls from account_1, switch account_2 to my preferred account, and make another 30 calls from account_2, all within 1 minute.

This doesn't seem to work, so how should I understand the differences between Per-app and Per-account?

Dear @CNDK,

Thank you for your post.

Please note that the 60 per app applies to the overall application, and 30 per account refers to individual accounts. You are correct in assuming that you should be able to send a max of 60 (combined - from different accounts) non-trading requests within a minute.

Can you kindly provide the specific error you were receiving so that our technical team can look into it?

Thanks,

Koketso

April 15

21 hours ago, Techiescot said:

Hi, please can anyone advise how I save my indicator settings because each time I go back to the platform it has reverted to my old set up even though I apply changes.

Dear @Techiescot,

Thank you for contacting IG.

Please find the below instructions with the screenshots.

1. Right-click on the chart > select 'indicators' > select your desired indicator.

2. Right-click on the chart > select 'layouts' > 'save as' and then save your layout

3. Right-click on chart > 'layouts' > 'apply' and select the saved layout > 'Apply'

4. The indicator should appear on the chart

Thanks,

KoketsoIG

April 15

On 13/04/2024 at 14:47, Monty100 said:

Can I have an update please!

thanks

Dear @Monty100,

Unfortunately, we have no update, the ticket is still open with the technical team. The ticket number is INC0767084 for reference.

Thanks,

KoketsoIG

April 11

1 hour ago, bug-or-feature said:

Please can someone from IG forward this to the correct team? So that the page is updated with the correct version info?

Dear @bug-or-feature,

Thank you for the post, we have forwarded it to the product team.

Thanks,

KoketsoIG

April 11

US inflation data surprised markets by coming in 0.1% higher than expected, driving yields and the dollar back up to pre-Christmas highs. This has increased focus on whether the European Central Bank will signal an upcoming rate cut, potentially as soon as June, at its policy meeting today. Unlike the U.S., eurozone inflation unexpectedly fell in March amid economic stagnation and a softening labour market. If the ECB flags a June rate cut, it would put European policymakers ahead of the Fed, which markets don't fully price in for a cut until November. This had supported the euro leading up to the meeting. The dollar's broad strength has also pressured the yen past the 152 level versus the dollar that had prompted past intervention talk from Japan. China faces yuan weakness despite efforts by its central bank to steady the currency. Fitch also cut its outlook on China's sovereign rating amid tensions with the US over manufacturing capacity. Commodity prices like oil have risen, adding to inflation pressures.

April 10

5 minutes ago, incomer said:

on the old platform there used to be a news icon which popped up against any share I had on watch if there was news for that share. Is there an equivalent on the new platform, and if so how do I enable it for my watchlist and positions?

Dear @incomer,

Thank you for your post.

Please note that you can access the news for your market by clicking on 'news' on the chart as in the attached screenshot.

All the best,

KoketsoIG

April 10

2 hours ago, Ant69 said:

Is this ever going to happen? YES or NO answer please!

If YES, a firm date please.

Hi @Ant69,

Yes, we will be updating the IG community and sending out communications when the launch date has been finalised.

Have a great day ahead,

KoketsoIG

April 10

2 hours ago, Ant69 said:

Still no Tradingview intergration!!! 10 April 2024.

What's the story? Is it ever planned to happen?

Dear @Ant69,

Please note that there is no set date as of yet, however, as posted in other threads, we will be updating the IG community and sending out communications when the date has been finalised.

All the best,

KoketsoIG

April 9

19 hours ago, NKU said:

Yes, I asked them and indeed I was told that they use historical data + the order book to estimate IV, which is in turn converted to option prices using Black-Scholes. However they wouldn't share their exact estimation method. That is too bad, because it is impossible to obtain historical data for daily options from IG API. I was hoping that if I understood their approach I would be able to re-create their historical option prices, but that is a no-go as well.. This is all too bad, because as far as I know IG is the only place where you can do daily options trading on a wide range of products, it would have been great to have some data to backtest strategies.

Yes their longer term options (weekly and mothlies) are indeed lifted from the market, they just apply their spread to it. However the daily options are IG's own synthetic products, you can't find them anywhere else.

Dear @NKU,

Thank you for the response, this is the way we price options.

Thanks,

KoketsoIG

April 8

On 05/04/2024 at 23:11, Milton200 said:

Hi, do you offer access to individual Turkish equities? I don't know whether I'm being really stupid but I can't find them.

Hi @Milton200,

Welcome to the IG community!

Please note that we do not offer Turkish shares.

All the best,

KoketsoIG

April 8

With no data of note on today's economic calendar, a quiet session is likely to follow Friday's volatile Non-Farm payrolls day which led to a recovery in equity indices. Much stronger-than-expected US payrolls pushed back Fed rate cut expectations for the June meeting to around 50% (from over 60% previously). US treasury yields are trading back at levels last seen in November while the US dollar is depreciating once more and the gold price hits a new record high. Earlier this morning German exports dropped more than expected but industrial output growth topped forecasts. This week will see the ECB's, RBNZ's and BOC's April monetary policy meetings as well as the publication of the FOMC minutes.

April 8

1 hour ago, Kontrarian said:

This morning I am no longer able to keep logged on my phone on the Android app and the web-version on my PC at the same time.
This is simply intolerable and it needs fixing.

I have had this issue once in a blue moon for very short periods (minutes) - but now it is as if a feature.
What can be done?

Dear @Kontrarian,

Thank you for your post and welcome to the IG community!

Please find the below troubleshooting steps for both web and app:

WEB

Log out > Close all browser windows > Relaunch browser and log back in.
Clear Cookies and Cache (Ctrl+Shift+Del In Chrome), make sure all time or duration is selected. Restart the browser to fully complete the process. (Old platform commonly encounters caching issues, clearing them will generally solve most display issues.)
Try another browser - Chrome is recommended, however, Firefox/Opera are great alternatives.
Try the browser's incognito (private) browsing mode.

iOS & Android

Log out, force close the app and then log back in.
Ensure that your app has been updated to the latest version.
Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection.
Delete the app and do a fresh installation of the app.
Restart the mobile device.

All the best,

KoketsoIG

April 8

20 hours ago, serog1 said:

Hello all, how do you set parameters for Indicators on the IG platform, please? Thanks in advance.

Dear @serog1,

Thank you for your post.

After inserting the indicator, you should see values on the chart. You will be able to change these parameters by clicking on the values.

Thanks,

KoketsoIG

April 8

10 hours ago, Dave256 said:

Hi,

First time posting on here.

I have logged in to my account and have received a pop-up message prompting me to reactivate my ISA.

One of the clauses I have to agree to is:

"I have not subscribed and will not subscribe to another Stocks & Shares ISA in the same tax year that I subscribe to this Stocks & Shares ISA"

I thought that this had changed in the last budget, which came into effect 6th April 2024, noted as "removes the restriction on subscribing to only one ISA of each type per year" in section 1.2 here: https://www.gov.uk/government/publications/tax-free-savings-newsletter-11/tax-free-savings-newsletter-11

Can you please confirm if this is correct? Does the wording on your declaration need to be amended before I can click Agree?

Regards,
Dave.

Dear @Dave256,

Thank you for your post.

Please note that the clause warrants a change because as it stands it's at variance with the new rule which does not require clients to reactivate their accounts if they had not funded them in the previous tax year. The investment specialists are currently in discussion with the product development team to have this updated and removed from the pop-up because it creates confusion. We will keep you updated.

Thanks,

KoketsoIG

April 5

2 hours ago, dnbattley said:

Is there a method of manually changing the dealing platform timezone? I live in Queensland Australia, however for reasons that are unclear to me, but presumably related to my broadband provider, the dealing platform adopts a New South Wales timezone (which is the same for part of the year, but wrong at others since NSW adopts a summer time whereas Queensland does not). In addition to this, the majority of my trading is in other timezones (UK, in particular), which introduces further timezone discrepancies, particularly as many timezone changes are not aligned across the year, and this introduces some challenges around timing trades and trends to specific market announcements/events.

Is there a way to manually set the dealing platform timezone to a specific/arbitrary timezone? If not, is there scope for this to be an added feature?

Dear @dnbattley,

Thank you for your post.

Unfortunately, you cannot change the timezone as this will automatically adopt the timezone. We have passed this to the product team to consider as an added feature for the platform.

Thanks,

KoketsoIG

April 5

1 hour ago, Monty100 said:

Thank you any update please? Just fyi it also works on thinkmarkets platform mt4 but I would prefer to stay with IG

Thks

@Monty100,

Unfortunately, we do not have any updates, we will update this thread as soon as the technical team gives us feedback.

Thanks,

KoketsoIG

April 4

23 minutes ago, serog1 said:

Is it possible to use ticker codes on the IG platform? If not, is there an easy way to search for a company description? Thanks in advance, Steve.

Dear @serog1,

Please note that you can use the ticker code to search for a company. Another way is to use the name of the company. We also have filter options which allow you to view shares of a specific country, index or sector.

Thanks,

KoketsoIG

April 4

57 minutes ago, Turge24 said:

Hi All I am getting a message that my account is restricted from opening new positions when trying to purchase Shares in my Stocks and Shares ISA, I have been and IG member for quite a few years now and have not seen this message previously.

I have just sold some Shares and that went through ok, it just seems to be on the purchase side.

Any ideas? on what I need to do

Thanks

Mark

Dear @Turge24,

Welcome to the IG commununity.

I have sent you email instructions, please respond at your earliest convenience.

Thanks,

KoketsoIG

April 4

25 minutes ago, Monty100 said:

Hello, can anyone please help me with this issue I have with Signal centre in IG MT4 platform,. all the other add ons are working it would appear accept for Signal centre, which loads with a smiley face but the results are blank, see attached, I have tried it on 3 other pc's win 10 and 11 and still will not work. I have also tried it on another platform Tickmill demo and it works fine, I have auto trading turned on and allows DLL imports! Have IG stopped providing signal centre service on MT4? Any help would be welcome, Thank you

Dear @Monty100,

Thank you for your post.

Please note that the technical team is currently investigating this. An update will be provided as soon as it becomes available.

Thanks,

KoketsoIG

April 4

30 minutes ago, Frans said:

Can I please have a list of gearing ratios for each share and index? Thanks

Dear @Frans,

Thank you for your post.

Are you referring to the leverage?

Please find the following from our website Index Products Details and Share Products Details

Thanks,

KoketsoIG

April 4

39 minutes ago, espiral said:

Name of stock: Centrus Energy

Name of Stock Exchange: Amex

Leverage or Share dealing: Leverage, now only share dealing

Ticker: LEU

Country of stock: USA

Hi @espiral,

The above stock does not meet the minimum market cap requirements to be offered on a non-leveraged account.

Thanks,

KoketsoIG

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