[Collateral for Pro clients]

23 minutes ago, gemtex said:

As a Pro client can collateral used from a direct share holding be used to cover initial margin requirements on the same CFD share? EG. If I own $100,000 CBA shares could I use the collateral on that holding to buy CBA CFD's?

Dear @gemtex,

Thank you for your post.

Yes, please note that you can use up to 95% of the value of your IG share trading account as margin for leveraged trades. You can only use your shareholdings to cover the initial margin on your CFDs. Any running losses will need to be covered by the available cash in your margined account.

Your shareholdings remain intact and retain their full value; you simply use a percentage of their worth as collateral to fund shorter-term trades. You'll need both an IG share trading account and a CFD account.

Thanks,

KoketsoIG

 

 

[Can IG Swiss force close my winning position ?]

28 minutes ago, 123abc said:

I'm concerned about the following statement...

"IG also reserves the right to terminate any CFD contract unilaterally if it considers that the conditions of the contract have been violated."

What does this above statement mean? I am concerned if IG reserves the right to force close a long-term profitable position.

https://www.ig.com/content/dam/publicsites/igcom/ch/files/ch_en_kids/non_lr/updated_CHE EN Non-Limited Risk Cryptocurrencies.pdf

@123abc,

Please note this goes back to the funds required to keep the position open, if your equity falls below your required margin, your position will be closed. Opening a position requires having enough margin to keep a position open.

Thanks,

KoketsoIG

[New Platform]

1 hour ago, bulltraderpt said:

I am at a loss to understand why IG Index would have stated they are going to take their old platform off line before ensuring the new one would do exactly what the old does.

I can see customers going to other platforms if they don't at least ensure the really great features on the old one aren't migrated over to the new one.

I implore you to please make your development team aware of potential ramifications of closing the old platform down before ensuring the new one does exactly the same features.

Dear @bulltraderpt,

No worries, we will relay the message. Please also reach out if you have any questions on how to navigate the new platform.

Thanks,

KoketsoIG

[More Options | Tax Efficiency]

9 hours ago, TradeSniper47 said:

Greetings

Are their any developments on bringing more share option to IG?

We have a few in their such as Nvidia, AMD, Netflix, but very limited for professional and day option traders,

Would their be are their any more on the horizon?

In addition, can I get clarification that any gains earned is still under the tax free  "gambling / speculation" wrapper ?

Dear @TradeSniper47,

Thank you for your post.

Please note that most equity options are traded over the phone when the underlying market is open. You can contact us during equity trading hours to be connected to a Sales Trader who will trade the equity options on your behalf.

Please note that with CFD accounts you are required to report your gains for tax purposes, but with spread betting, you can trade without paying capital gains tax or stamp duty.

Thanks,

KoketsoIG

[Can IG Swiss force close my winning position ?]

14 hours ago, 123abc said:

Q1. If I open a long-term CFD position in a crypto, and ensure my account is sufficiently funded for any potential margin calls, can IG Swiss close my winning position if leave it open and running in profit for a year ?

Q2. What are my deal/contract rights on a crypto CFD for a long-term profitable open position ?

Dear @123abc,

Thank you for your post.

Please note that IG can only close your positions if:

- Your go-on margin call

- Your stop or limit was closed (this will be automatically closed by the system at the requested levels)

Please have a look at our customer agreements about margin trading from our website: Terms and Agreements, however, it is important that you monitor all of your positions closely. It is your responsibility to monitor your positions and during the period that you have any open Contracts or Transactions, you should always have the ability to access your accounts.

Thanks,

KoketsoIG

[vivaneil]

8 hours ago, bulltraderpt said:

Evening KoketslG,

Please Please Please update the new features with the list feature for on screen and text alerts for various instruments. The 'new platform' may be better for some things, but for this instance it does not work, or atm it does not yet have it.

 

Many thanks bull traderpt

Dear @bulltraderpt,

Thank you for your valuable suggestion, please note that we have forwarded it to the product team.

Thanks,

KoketsoIG

[Any update on IG integration with TradingView?]

11 hours ago, Naren12166 said:

@KoketsoIGFollowing up endlessly. Any updates yet?

@Naren12166,

Unfortunately, we do not have any updates at the moment. We will be sure to update this thread when we receive communication from the product team. Apologies for any inconvenience caused.

Thanks,

KoketsoIG

[Multiple API keys for demo account]

Dear @millennium_falcon,

Hey there! Thank you for reaching out. Just a heads-up, you can only have one API key for each environment, either live or demo. No third API key can be created. 

Thanks,

KoketsoIG

[Charts with and without dividends]

13 minutes ago, Swither said:

Hi, is it possible to put plot returns with and without dividends reinvested as two separate lines on the same IG chart?

Thanks for any help!

Dear @Swither,

Welcome to the IG community! While this feature isn't available yet, we appreciate your feedback and will share it with our platform team for future updates. Thank you!

KoketsoIG.

[Can't sell stock from ISA account - 'order rejected' but WHY?]

14 hours ago, HappyHermit said:

Update: I was able to place limit order from my ISA account later that day from desktop browser.

Tips: When I used the app on my iPhone, the limit order worked every time I have tried, which is a relief.

Dear @HappyHermit,

Thank you for the update.

Have a lovely day ahead.

Thanks,

KoketsoIG

[stop loss restricting placement of a trade]

15 hours ago, Thembouks said:

"stop must be at least 861.9 pts from the current market price." Why am i getting this message?

 

 

Dear @Thembouks,

Welcome to IG and thank you for your post.

This means that the stop was closer than the minimum required distance from the market. Please have a look at the minimum distance for the stop you are placing.

Thanks,

KoketsoIG

[How do I OWN a stock not TRADE it?]

2 hours ago, Trynna said:

Yes, but when I buy a stock I do not pay the full price thus I do not own it?

 

 

(Moldova)

@Trynna,

Yes, you won't own the stock and will need to put up a small portion of the notional value, known as the margin, to enter the position.

Thanks,

KoketsoIG

[New Platform]

53 minutes ago, bulltraderpt said:

It is a real shame IG is decommissioning the old platform, as the ability to hear and see price changes over numerous companies is not available on the new platform.

 

One hopes, this feature will be added to the new platform before the plug is pulled on the old one given there is still a month to go..

 

Many thanks,

 

Peter

Dear @bulltraderpt,

Thank you for your valuable feedback! It has been forwarded to the teams in charge of the new platform.

Thanks,

KoketsoIG

[complex instruments barred from being bought, and can't even email support]

10 hours ago, jc67 said:

i have tried to buy some etf gold, iShares Physical Gold ETC, but i'm getting this is acomplex instrument.  i have just bought these on my ii account. Why is this barred?

also, i tried to email the support desk but i'm allowed "0" emails!!! what kind of support is this?!

Dear @jc67,

Welcome to the IG community! We're sorry to hear you're having trouble placing trades. I've checked the account linked to the email you used to register, and the last trade attempt was in 2023.

Please also note that we do not limit the number of times a client can email us, the correct email address to email is helpdesk.uk@ig.com 

I've sent you a DM to discuss the account where you experienced the trade rejection. Please feel free to respond at your earliest convenience.

Thanks,

KoketsoIG

[How do I OWN a stock not TRADE it?]

Dear @Trynna,

Thank you for your post! Please note that we only offer leveraged accounts in Moldova, which means you can only trade stocks through leveraged (share CFDs). You cant own the underlying share through a leveraged account.

Thanks,

KoketsoIG

[I'd like to provide some feedback to the IG Index staff regarding the IG Index API documentation.]

21 hours ago, TheGuru12 said:

I'm curious whether you've noticed an increase in its usage. An update to the documentation would be greatly appreciated by developers like myself

 

https://labs.ig.com/

Dear @TheGuru12,

Thank you for the valuable feedback, 

We have forwarded it to our platform team.

Thanks,

KoketsoIG

[Selling Options With IG / Spreadbetting]

19 hours ago, kevnea said:

Hello IG community — 

I sell options using IBKR for a living. 

Someone said you can sell options using IG spread betting account and therefore making it tax free. 

I don't understand how it works. 

Here is the TSLA options chain for an at the money put option. If I sell the 190 put option, how much premium am I getting paid for writing (selling) this put option? 

Usually selling this option would pay the ask price price in premium. 

So it might be $6.6/share so $660 in premium income. 

I don't understand the per point or margin figures. 

Can someone help me understand how this works. 

Rgs, 

 

Kev  

Dear @kevnea,

Thank you for your post.

Please note that the 660 is the premium, please also consider the commission that will be paid and the number of lots you are buying as well.

Thanks, 

KoketsoIG

[I cannot see the Greeks for the options,]

11 hours ago, BogdanV said:

Anyone knows where can I see Delta and Gamma for the vanilla options? Thank you!

Dear @BogdanV,

Welcome to the IG community! Unfortunately, this is information we are currently unable to offer on the platform.

Thanks,

KoketsoIG

[350 Indices Not Available to Open]

On 23/02/2024 at 21:28, Ikechukwu said:

Thanks @KoketsoIG, it seems IG is feeling the pressure hence all these instruments being discontinued. There comes a point when this will start to affect customer loyalty if IG continues to decommission instruments willy nilly and without any comms!

Dear @Ikechukwu,

Apologies for any inconvenience caused, however, we appreciate your feedback on this. We will also pass it on to the respective desks.

Thanks,

KoketsoIG

[Dividend reinvestment plan (DRIP)]

On 24/02/2024 at 13:23, JRF567 said:

Hi There - Any update on this???
Or is it time to move my accounts to a platform that can provide DRIPs?

Hi @JRF567,

Unfortunately, we do not have an update on this yet. We will provide one once we have received feedback from the product team on the latest developments.

Thanks,

KoketsoIG

[Can't find the "Paypal button" and I want to depost funds with my Paypal. Instead of Paypal I see this FPS payment option.]

33 minutes ago, Trynna said:

Hi, I cannot find the "Paypal button" and I want to depost funds with my Paypal. Instead of Paypal I see this  FPS payment option. (Also I'm from Republic of Moldova) <- If the problem is from the country, please give me a solution, I need it ASAP.. 

Dear @Trynna,

Unfortunately, if the PayPal option is not available from your side, you will have to use an alternative deposit method.

Thanks,

KoketsoIG

[Position levels in IG chart completely obscures the price action from view.]

9 hours ago, BoomBustInvest said:

Is there any way on the platform to get around this so I can actually see that chart?

Dear @BoomBustInvest,

As an alternative, you can choose not to display the open positions on the chart by right-clicking > show and deselecting 'open positions'.

Thanks, 

KoketsoIG

[Hey there!]

4 hours ago, AhmedMarsh said:

Hey there! I'm from Saint Louis, MO, and I'm about to get married, so I decided to start trading and make extra money. I have a few friends who work in this industry, and they showed me this IG Community – a hub for traders! Anybody would like to share some tips with a newbie? Thanks in advance!

@AhmedMarsh,

 Welcome to the IG community and congratulations, please note that you can also check out our IG academy, which is completely free: IG Academy

Thanks,

KoketsoIG

[350 Indices Not Available to Open]

Hi @Ikechukwu,

This is a recent change and business decision made, all the FTSE 350 indices on closings only will no longer be offered on our platform.

Thanks,

KoketsoIG

[New Platform]

11 hours ago, cate said:

Thanks very much, @KoketsoIG. I hadn't discovered the drop down menus - it all makes much more sense now! It's odd about the E1 contracts - it must be a new change, because I'm in the UK and I currently hold some of the E1 positions that I opened a few weeks ago. Anyway, at least now I understand what's going on.

I'll try not to bother you with too many questions as I get used to the new platform!

Best wishes,

Cate

@cate,

No worries, it's all a pleasure. Don't worry about bothering us; we are here for all your queries. 😊

Thanks,

KoketsoIG