KoketsoIG

April 4

39 minutes ago, espiral said:

Name of stock: Centrus Energy

Name of Stock Exchange: Amex

Leverage or Share dealing: Leverage, now only share dealing

Ticker: LEU

Country of stock: USA

Hi @espiral,

The above stock does not meet the minimum market cap requirements to be offered on a non-leveraged account.

Thanks,

KoketsoIG

April 4

On 28/03/2024 at 16:24, espiral said:

Name of stock: Adventus Mining

Name of Stock Exchange: TSX

Leverage or Share dealing: Share dealing

Ticker: ADZN

Country of stock: Canada

Dear @espiral,

Please note that we can only offer Canadian stocks on leveraged accounts (CFD or spread betting), not non-leveraged accounts (share dealing).

Thanks,

KoketsoIG

April 4

On 20/03/2024 at 15:20, jknight17 said:

Name of stock - Dino Polska S.A

Name of Stock Exchange - LSE

Leverage or Share dealing - Share Dealing

Ticker - 0TCP

Country of the stock - Poland

Market Cap - 40B

Thanks,

Joe

Dear @jknight17,

Thank you for your request.

Please note that we do not offer Polish stocks.

Thanks,

KoketsoIG

April 4

21 minutes ago, jsilvano said:

I was recently expecting a dividend payment of £10.92 (800 * 0.01365) from one stock, but instead I got £8.74 which is £2.18 less than I "should" have gotten (by my calculations).

I'm new to this dividends game, so I'm assuming that there is some fee or a tax that I've just completely missed, but I can't find anything about it on the website, and it doesn't show any deductions in my statement, it just shows the £8.74 payment as if that's just what it is. So I'm left wondering what have I missed? Who has taken a bite out of my dividends and why?

Dera @jsilvano,

Thank you for your post.

We are checking with our corporate actions team and will send feedback via email/ DM.

All the best,

KoketsoIG

April 4

16 hours ago, Mateo said:

@KoketsoIG

Hello, I have the same question and don't believe your reply answers this. The CTC only provides info related to dividends not profit and loss from the buying and selling of shares. Which report shows the profit and loss which can be declared on end of year tax returns?

Hi @Mateo and @nicugrancea,

Unfortunately, IG does not provide profit and loss statements for share dealing accounts. You can find the statements we provide and their description on our website: Statements

All the best,

KoketsoIG

April 3

On 01/04/2024 at 15:21, josemarttz1989 said:

Hi! I am also experiencing the same issue...

Dear @asbsurgeon andd @josemarttz1989,

Please note that the issue and login functionality have been restored.

All the best,

KoketsoIG

April 3

34 minutes ago, FranHev said:

I have GE shares and they had a stock split yesterday. I have lost thousands because there value has dropped. I have not received any shares in the new company. Has anyone else had this.

Thanks Heather and

Dear @FranHev,

Thank you for the post.

Please note that our corporate actions team will book the spin-off once they have received the spun-off shares from our custodian. We will update you with the latest updates from corporate actions when we receive them.

Thanks,

KoketsoIG

April 3

6 minutes ago, neueneuen said:

327.05 or 163.69? I'm not sure we're on the same page.

I asked what bid was applied. You said 327.05 which is in line with the expected bid to be applied. But in reality, 163.69 was applied.

I'm trying to understand

1. whether IG is aware that 163.69 was applied

2. why did that (swap that is 2-2.5 times less than usual and than the benchmark) happen

@neueneuen,

I will double-check with the desk and get back to you.

April 3

Thats the swap bid rate for March 14th as you requested @neueneuen

April 3

16 hours ago, LucyF said:

Hi,

I get the following message when trying to deal in an ISA that has funds available and I set up a few years ago

You are currently restricted from opening any new positions on your account.

I was offered a form but believe I did not agree to the questions - but now cannot find where I can make any updates to be able to deal?

Please help.

Hi @LucyF,

Welcome to the IG community.

I have sent you an email, please have a look and respond at your earliest convenience.

Thanks,

KoketsoIG

April 3

8 hours ago, MaMitAmenRa1947 said:

How much leverage does IG offer for ishares MSCI India ETF ?

Dear @MaMitAmenRa1947,

Welcome to the IG community, glad to have you here.

The margin requirements can be found in the 'info' section of the deal ticket as in the attached screenshot.

All the best,

KoketsoIG

April 3

17 hours ago, neueneuen said:

Yes, I know. Bearing this in mind, the applied swap bid was around bet_size*3*163.69 instead of bet_size*3*327.05, roughly two times less than it should have been.

@neueneuen,

The rates are indicative and can be used as a guide of how much will be charged.

Thanks,

KoketsoIG

April 2

1 hour ago, neueneuen said:

Hey @KoketsoIG,

Thank you for the reply and thank you for this list - I was not aware IG posts these tables.

According to the blog post, March 14 for USD/TRY should be tripled (last image in the blog post). So the swap bid should have been 3*327.05=981.15. I'm quite sure the bid that was applied was 3*163.69=491.07 (or around that number) which is roughly 2 times less.

Could you kindly investigate with the team, please?

@neueneuen,

You multiply the bet size by the swap rate and then multiply the result by 3 to get the three days fund.

All the best,

KoketsoIG

April 2

1 hour ago, TheGuru12 said:

I keep getting signed out of the iPhone app. I assume it's because of updates over the weekend.

Dear @TheGuru12,

Apologies for the inconvinience caused.

Yes it is, please try the following troubleshooting:

1. Log out, force close the app, and log back in.

2. Ensure that your app has been updated to the latest version.

3. Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection.

4. Delete the app and do a fresh installation of the app.

5. Restart the mobile device.

Thanks,

KoketsoIG

April 2

14 minutes ago, neueneuen said:

Hey @KoketsoIG,

Apologies for creating the third thread on a similar matter - last week was hectic due to Turkey elections and Easter.

Should have the swap applied tonight, April 1 for GBP/TRY and EUR/TRY?

WBR

Dear @neueneuen,

No worries.

Do you mean tonight April 2nd?

The rates for tonight should be available from the watchlist.

Thanks,

KoketsoIG

April 2

Dear @neueneuen,

Please note that the 'FX Interest Charge' of 3 days is for when you hold a position past 10 PM Wednesday. You can also use the 'counting the cost' monthly blog that we post as a guide of how many days funding you will be charged on a specific day:

The swap/bid offer rates don't have the three days of funding incorporated, you will have to multiply the swap rate by 3 to get three days' worth of funding.

Thanks,

KoketsoIG

April 2

19 hours ago, nighteagleowl said:

Could someone from IG help --- I enabled L2 in feeds, my account has more than 1000 (in cash), it is not a pre-market and yet I don't have L2 details neither in Web-client nor in stand-alone L2 dealer app. What is wrong?!

Dear @nighteagleowl,

Kindly send an email to helpdesk.uk@ig.com to receive technical assistance.

Thanks,

KoketsoIG

April 2

1 hour ago, PTOUNX said:

Learn every day in order to make progress, every time I visit ig, I hope to have some new harvest, welcome to interact with me!

Dear @PTOUNX,

Thank you for the post.

Welcome to the IG community, we are glad to have you here.

Thanks,

KoketsoIG

April 2

17 hours ago, nighteagleowl said:

I have the same issue. Could someone from IG help please. I don't have market depth (L2) neither in Web-client nor in L2 client, though I enabled it all and I have more than 1000 in my account.

Dear @Flynn and @nighteagleowl,

Thank you for the post.

Apologies for any inconvenience.

Kindly send an email to helpdesk.uk@ig.com so the relevant team can check your L2 setup.

Thanks,

KoketsoIG

April 2

17 hours ago, AhmedMarsh said:

Thank you for your request. I would be happy to help with this issue regarding overnight credit. It is necessary to check with the relevant team about the applied swap rate for short USD/TRY positions on the specified day. I'm waiting for a response from VBR.

Dear @neueneuen and @AhmedMarsh,

Thank you for the post.

Apologies for the delay we were off for Good Friday/Easter weekend, and we hope you had a good Easter.

Please find the bid and offer rates for the USD/TRY on March 14th: bid 327.05, offer -407.64.

Thanks,

KoketsoIG

April 2

17 hours ago, serog1 said:

Hi everyone, is the US 500 the same as the S&P 500? How can I trade individual S&P 500 companies on the IG platform? Many thanks, Steve

Dear @serog1,

Thank you for your post.

Yes the US 500 is the S&P 500. Please use the filter options on the website as in the attached screenshot.

Thanks,

KoketsoIG

April 2

17 hours ago, josemarttz1989 said:

Hi! I am also experiencing the same issue...

Hi @josemarttz1989,

Thank you for your post and welcome to the IG community.

Please note that our technical team is currently investigating this issue. We will provide an update on this thread once it has been resolved.

Thanks,

KoketsoIG

March 28

14 hours ago, cate said:

Hi @neueneuen,

I'm so grateful for you commenting on this thread! And for the advice on where to find a record of what the margin percentage used to be.

So looking at my statement of the 20th March, I held a position in EUR/TRY and the notional value (in TRY) was 344,731.70 and the deposit required was 26,558.20 which means the margin was 7.5% of the notional, which explains why the margin requirement has now doubled. @KoketsoIG could you investigate this? There was no warning from IG that there was going to be a change to the margin requirement, and so I'm still worried about what would have happened to open positions when that change came in. Normally, when we're notified in advance that there's going to be a change, the requirement on open positions increases which is fine if we know that's coming and can make sure we have enough margin available.

Thanks again, @neueneuen!

Cate

Hi @cate and @neueneuen,

Apologies for any inconvenience caused. Please note that the base margins on all TRY pairs were increased due to Turkish local elections. This increase is for new positions only. They will revert to 7.5% next week. Again, apologies for any inconvenience and confusion. I hope this clears up any confusion.

All the best,

KoketsoIG

March 27

On 25/03/2024 at 23:07, cate said:

Hi,

Last time I traded EUR/TRY about a week ago, the margin required for one mini contract was about £660 but tonight I see it is £1.286. The contract size hasn't changed, so I'm assuming it must be the margin rate that has gone up. It's 15% now, but unfortunately I didn't notice what it used to be - I'm assuming it must have been about half that. Can I just check what would have happened if I'd left a limit order to trade EUR/TRY? I'm worried that I might have opened the order thinking I only needed £660 margin, and then suddenly it would have taken the new higher amount and I might not have had enough free margin in my account and ended up with a margin call. Is that what would have happened, or would the system have automatically cancelled my order when the margin requirement changed?

Thanks very much,

Cate

Hi @cate,

Please note that the margin requirement has not been changed, it has always been higher at 15% compared to the rest of the pairs. As @TheGuru12 mentioned, the pair has a higher margin as it is volatile and not as liquid as major pairs.

Thanks,

KoketsoIG

March 27

14 hours ago, junkie9er said:

is there a limit to the number of units i can buy ARK innovation fund. My order for 15 and 25 units are being rejected...

Dear @junkie9er,

Thank you for your post.

I have sent you a DM. Please have a look.

Thanks,

KoketsoIG

Profiles

Forums

Blogs

Events

Community Tutorials

Store

Posts posted by KoketsoIG