KoketsoIG

January 24

1 hour ago, lwilks said:

Hi All,

Previously when creating lists in the IG Web platform, those lists would synchronize with PRT and would be available within the PRT platform.
Recently, myself and a few others have noticed that lists are no longer synching to PRT.

Is anyone else experiencing the same? Will this issue be addressed?

Populating lists in IG (via the API) and having them synch with PRT is a core part of our trading strategy for many.

Thanks
Liam

Dear @lwilks,

Thank you for your post.

I am sorry you are currently experiencing issues with Pro Real Time.

Please send us a technical report so we can take it up with Pro Real Time directly.

Thanks,

KoketsoIG

January 24

Dear @POC,

Thank you for your post.

Please note that spreads are subject to variation, especially in volatile market conditions.

Our dealing spreads may be offered as a fixed or variable amount. If variable spreads are in use, then the spread shown in this table is the amount of IG spread added to the underlying futures market spread. Any variable dealing spreads are marked with an asterisk (*).

This is available on the notes on the website: IG Indices Details

Thanks,

KoketsoIG

January 24

Dear @RICHTRADE, @DB7, @BLoggy, @Lukey, @Ikechukwu, @Maytwin66, @MFLDN, @grechster, @criste2k , @NESIT and @Mick1234

Thank you for your patience. Please note that our IT ops team has confirmed that this issue has now been resolved.

Kindly confirm if you can now see all your alerts.

Thanks,

KoketsoIG

January 24

Dear @delhuse and @mohammed,

Thank you for reaching out! Our IT ops team has confirmed that the issue has been resolved. Can you please confirm that you can now see all your alerts?

Thanks,

KoketsoIG

January 24

13 hours ago, HarbourMaster said:

Thanks! What would be the overhead if I choose the 'manual' setting.

For example, if the quoted prices for GBP/USD (CFD only) on IG.com are 1.26503/1.26512 sell/buy

and I want to buy GBP 10,000, what would be my actual cost? Would it be this

(10000 x 1.26512)*(1+0.005) = 12714.456

Thanks!

Dear @HarbourMaster,

Do you mean buying GBP 10,000 worth of stocks? If not, I'm sorry, but we don't offer that particular service. However, we do offer trade execution services. Let us know if there's anything else we can assist you with!

Thanks,

KoketsoIG

January 23

2 minutes ago, Matt_Elener said:

This issue seems to be occurring again.

All my alerts have disappeared and when re-adding they also do not show.

Is there a bug/issue

Hi @Matt_Elener,

Thank you for your question.

Apologies for any inconvenience caused.

Please note that there is currently an ongoing issue which our IT ops team is investigating. Thank you for understanding.

All the best,

KoketsoIG

January 23

51 minutes ago, HarbourMaster said:

Hi,

I need to move some money from abroad into the UK and invest here. Can I use IG.com to exchange USD into GBP? I would imagine this would entail wiring the money (in USD) from abroad into the UK and then exchange the USD into GBP in my IG.com accounts. What would be the typically overhead? I am hoping that the overhead would be smaller than ~0.6%

Currently I only have a share dealing account with IG. Do I need a different (forex?) account?

Hi @HarbourMaster,

Thanks for your post.

Not sure I understand your question. However, please note that when you have a share dealing account, you can hold multi-currency. This means that you can be able to deposit USD in the account. If your settings are not set to 'manual' our standard currency conversion fee is 0.5% on top of the exchange rate.

All the best,

KoketsoIG

January 23

46 minutes ago, NickW-uk said:

Please provide charts with adjusted historical data where stock splits occur. For example the recent WisdomTree stock splits rendered the charts useless until data at the new prices is accumulated over several months.

Hi @NickW-uk,

Thank you for the suggestion, please note that we have recorded it for the product team to have a look.

All the best,

KoketsoIG

January 23

Dear @MFLDN, @grechster and @criste2k,

Apologies for the inconvenience. Your details have been noted with the IT ops team.

Thanks,

KoketsoIG

January 23

35 minutes ago, Maytwin66 said:

Same here. My alerts disappeared yesterday morning. Occasionally reappear before vanishing again and this problem now continues into a second day.

Dear @Maytwin66,

Thank you for your post and welcome to the community! I wanted to let you know that our IT operations team is currently working on resolving this issue. We apologize for any inconvenience and appreciate your patience.

Thanks,

KoketsoIG

January 23

Dear @Lukey,

Thank you for your post.

From the 'positions' tab, please try zooming in/out on the chart to see your position.

Thanks,

KoketsoIG

January 23

15 hours ago, magico said:
Hallo all,

recently i see a different behaviour using the API.

My code is just asking for 5 data points every 5 minutes. That is well below the limits given in the FAQ.
Additionally i have one Streaming API connected for about 6 hours two times a day.

That behaviour worked well for almost 6 months now. Finally since one week i see that my streaming API connection is dropped after some hours.
When i try then to login i get the following error code
"errorCode": "error.public-api.exceeded-api-key-allowance"
I really dont get what has changed meanwhile. After some hours it is then working again.
Can some one can give me further input why the connection is stopped even after two hours?

Bye,

Florian

Hey @magico,

Welcome to the IG community!

Please check out our web companion for API: API companion

All the best!

KoketsoIG

January 23

8 hours ago, Naren12166 said:

@KoketsoIG Checking for an update again

Hi @naufal1,

Unfortunately, there are no further updates at this point. Rest assured, we will provide an update as soon as one becomes available.

Thanks,

KoketsoIG

January 23

Hi @BLoggy, @Lukey and @Ikechukwu,

Apologies for the inconvenience caused. Please note that we have forwarded all your details to the IT ops team in charge of this issue. Unfortunately, they have not provided further updates as of yet. We will update this thread once they have provided feedback on the issue.

Thanks,

KoketsoIG

January 22

29 minutes ago, BLoggy said:

Same here, i've created several sets of alerts and all are being constantly wiped despite showing for a short time.

Dear @BLoggy,

Thank you for your post, we have added your details under the currently active ticket.

Apologies for any inconvenience caused.

All the best,

KoketsoIG

January 22

18 minutes ago, jaz000 said:

I'm only using a demo account (spread bet), but I just had a position closed at a price that doesn't exist.

Short position closed with, Time=13:01 Tesla Motors Inc (All Sessions) Buy £0.50 per point @ 21532

buy price peaked at time=11:18am @ 21517 and has been lower ever since (position was opened after this anyway)

Can anyone explain why this happened?

I would have to understand this if I was to put real money into this account!

Dear @jaz000,

Thank you for your post! I hope you're having a great week. Just wanted to let you know that sometimes, due to market conditions, it's possible for a trade to not close at the exact level you requested, which can result in slippage. For more information on slippage, please check out our help and support page: Slippage

Thanks,

KoketsoIG

January 22

1 hour ago, Arkadii said:

I have little experience with FX trading so I may be totally wrong but ill ask anyways.

Past Wednesday went short on usdtry mini (never dealt with Turkish before) received positive adjustment of8.90 next day. Held it overnight to Friday got 18.70 (adjustment for 3 days). Held position over weekend today again 8.85. Thought abit strange that 3 days was 18.70 and not about 25. Checked a few other pairs i had and there the three days adjustments were exactly three times more. Contacted help desk and was referred to calculations and concepts above my head.

Sooo... is this normal with usdtry? Or all try pairs are like that?

Thank you

Dear @Arkadii,

Adjustments or overnight funding rates are not fixed and will not be the same. These will depend on the local rate of the market traded. We post indicative rates on the community every Monday:

Please also refer to the 'Counting The Cost" blog post to know how many days of overnight funding you will be subjected to on a certain day, on a certain currency pair:

All the best,

KoketsoIG

January 22

51 minutes ago, DB7 said:

Same with me. Happening since last night. Can I have an update please or can something be posted on the IG status page?

Dear @DB7,

Thank you for reaching out. We apologize for the inconvenience caused. At the moment, we do not have any additional updates or an ETA. We appreciate your patience and understanding.

Thanks,

KoketsoIG

January 22

On 20/01/2024 at 12:29, keibod said:

I also have the same problem while trying to log in on the phone app.

Dear @keibod,

Thank you for your post.

Sorry, you are experiencing login issues at the moment.

Please note that we currently have no issue affecting logins, kindly try the basic mobile app troubleshooting:

- Log out, force close the app and then log back in.
- Ensure that your app has been updated to the latest version.
- Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection.
- Delete the app and do a fresh installation of the app.
- Restart the mobile device.

All the best,

KoketsoIG

January 22

40 minutes ago, RICHTRADE said:

In my IG account I set an alert list based on indicators to alert me every time it occurs has disappeared, I only set them last week. When I set a new one it is there in my alerts list but if I leave the alert list to look at a chart then come back to look at my alerts they have disappeared

Dear @RICHTRADE,

Thank you for your post! We apologize for any inconvenience caused. Our IT operations team is currently investigating this issue. We appreciate your patience and understanding.

All the best!

KoketsoIG

January 22

6 hours ago, Phoenix357 said:

Please see attached file showing transmitted to broker - even though trade is finished.

Dear @Phoenix357,

Thank you for your post! I want to let you know that our technical team is currently investigating this known issue. If you would like to close your order, please make sure to do so through the IG platform.

Thanks,

KoketsoIG

January 22

On 20/01/2024 at 00:36, Briantham said:

Hi - I have a new account on IG, it has been over a week since I submitted my initial fund transfer from DBS bank in Singapore, to IG's Stanchart account in Singapore.

Can I ask how long does it usually take for the transfer (website states 4 working days)?

I have sent numerous emails with proof of payment to IG's helpdesk with no response.

I would appreciate a response direct to my email or over this forum.

Thanks.

Dear @Briantham,

Thank you for your post.

Apologies for the inconvenience caused to you.

I have sent you a DM, please have a look and respond at your earliest convenience.

Thanks,

KoketsoIG

January 22

9 hours ago, Raghuram said:

Hi, I recently opened my IG account and have submitted all the required documents for verification, but however my accounts are still in pending state even though it has been verified. Please can anyone resolve this issue ASAP as I have had no luck in contacting the IG Team. Thank You.

Dear @Raghuram,

Welcome to the IG community! We apologise for the delay in reviewing your application. Rest assured, we have forwarded your query to our new business team. They will be reaching out to you soon with further instructions. Thank you for your patience!

Thanks,

KoketsoIG

January 19

2 hours ago, DK1 said:

Where on the web can I see the option expiry price for the FTSE100? Or is it something you have to pay to see?

thanks

Dear @DK1,

Welcome to the community!

I hope you are having a great Friday.

Please note that you can contact us to be given the price from the respective desk.

All the best,

KoketsoIG

January 19

19 minutes ago, aperson said:

hi so is that the averages for bid and asking prices? im new to this app the set up is completely different, also how can i find the actual price? thanks

Hi @aperson,

Not the average, those are the actual prices as you are currently viewing on a non-leveraged account.

You can click on 'trade' to be able to trade.

Thanks,

KoketsoIG

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