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UK Charges

Guest LeeS


Guest LeeS



I made more than 3 charges in April yet when I try to buy shares this morning it still shows an £8 charge? Why is this?


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On 01/05/2020 at 09:23, Guest LeeS said:



I made more than 3 charges in April yet when I try to buy shares this morning it still shows an £8 charge? Why is this?



On 01/05/2020 at 10:25, HJackson said:

I'm having the same issue. 

@CharlotteIG, would you be able to assist us with this please?



On 01/05/2020 at 17:29, Valixx said:

I have had the same problem. I have been charged even though I have made over 3 trades in the previous month.

Can IG support explain?


On 01/05/2020 at 10:44, Alanb7298 said:

I am having the same issue and posted elsewhere on the forum. No answer yet.



On 01/05/2020 at 15:09, IvorBiggun said:

There are lots of people asking the same question in various forum posts and tweeting to @IGClientHelp but no replies to any of them yet.. I've got the same issue and would like an answer


On 01/05/2020 at 23:04, Guest LeeS said:

Hello, any update with this? @CharlotteIG @JamesIG


23 hours ago, LeeGSmyth said:

@CharlotteIG @JamesIG disappointed theres been zero communication so far despite being active on this site. please confirm the approach for being refunded the extra charges.



There was an issue with the reduced charges. if you were eligible for the reduced fees we will be refunding them back to your IG account. 

We want to apologise for any worry on inconvenience the issue caused. 

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