Jump to content
  • 0

Support


Tazamania

Question

Hi,

I'm wondering what the best method of communication with IG is because I tried calling when the entire system went down last week which cost me money as it was into the days close, I spent half hour on hold on the phone and gave up.

This morning another 20 minutes on hold just to ask a couple of simple questions and gave up again as no answer. So far my experience has been very bad. I'd like to know what other people do to get through to IG support when there is an issue?   

Any help welcome? Thanks

Link to comment

6 answers to this question

Recommended Posts

  • 0
On 29/05/2020 at 12:01, Tazamania said:

Hi,

I'm wondering what the best method of communication with IG is because I tried calling when the entire system went down last week which cost me money as it was into the days close, I spent half hour on hold on the phone and gave up.

This morning another 20 minutes on hold just to ask a couple of simple questions and gave up again as no answer. So far my experience has been very bad. I'd like to know what other people do to get through to IG support when there is an issue?   

Any help welcome? Thanks

Thank you so much for your post. 

At the moment our phone lines are very busy. On behalf of IG we would like to apologise. 

If you need to speak with someone you can email us and cc in Kenneth.Fasedemi@ig.com.

All the best 

Link to comment
  • 0
Guest Andy
On 02/06/2020 at 17:05, DC_ said:

How long does it takes to activate my account? I just send already the documents needed and im waiting to activate it so i can start trading.

thank u for the answer.

Were you able to activate account?  I think IG's customer service is getting worse, and their platforms can have errors anytime. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Recently, we have noticed the growth of Mobile mining, a lot of projects have sprung up where users earn passively through these mining platforms. Under the same breath, ICE blockchain has evolved as a new digital currency that can be mined or earned from any mobile device. The bourgeoning blockchain is solely based on a community of trust and has a decentralized governance model. The network is built with inherent scalability, such that it can scale a good number of network participants without compromising its speed or efficiency. On its most positive side, the Ice Open Network has high performance and has the innate capacity to process millions of transactions per second, heralding it as one of the fastest blockchains in the world. Through the instrument of its threads and shards, it parallelizes transactions into bits thus significantly increasing throughput and enhancing scalabilty. Apart from being highly scalable, it is an offshoot of TON blockchain that seeks to bring forth decentralized services for data privacy, user control and efficient data management. In the core spirit of Web3, Ice network has a decentralized identity service that allows users to create and manage their own digital identities with top level assurance, privacy and security. Flowing from above, the ICE network has a good number of usecases and more are in the offing as well. Consequently, platforms like Bitget have declared intent to list the native token $ICE on 28th February, with a deposit to earn event. This is a really good way for the project to garner spotlight. I’m optimistic as per its growth in the long run.    
    • Hi KoketsoIG, Thank you for the clarification on that. Cheers
    • Dear @millennium_falcon, Hey there! Thank you for reaching out. Just a heads-up, you can only have one API key for each environment, either live or demo. No third API key can be created.  Thanks, KoketsoIG
×
×
  • Create New...
us