Support

[Tazamania]

Hi,

I'm wondering what the best method of communication with IG is because I tried calling when the entire system went down last week which cost me money as it was into the days close, I spent half hour on hold on the phone and gave up.

This morning another 20 minutes on hold just to ask a couple of simple questions and gave up again as no answer. So far my experience has been very bad. I'd like to know what other people do to get through to IG support when there is an issue?   

Any help welcome? Thanks

[CharlotteIG]

On 29/05/2020 at 12:01, Tazamania said:

Hi,

I'm wondering what the best method of communication with IG is because I tried calling when the entire system went down last week which cost me money as it was into the days close, I spent half hour on hold on the phone and gave up.

This morning another 20 minutes on hold just to ask a couple of simple questions and gave up again as no answer. So far my experience has been very bad. I'd like to know what other people do to get through to IG support when there is an issue?   

Any help welcome? Thanks

Thank you so much for your post. 

At the moment our phone lines are very busy. On behalf of IG we would like to apologise. 

If you need to speak with someone you can email us and cc in Kenneth.Fasedemi@ig.com.

All the best 

[dmedin]

1 hour ago, CharlotteIG said:

At the moment our phone lines are very busy. On behalf of IG we would like to apologise.

Is your company unable to get more staff due to the virus?

[CharlotteIG]

17 hours ago, dmedin said:

Is your company unable to get more staff due to the virus?

Unfortunately I don't work in that department but I'm aware that we are still getting new starters join other areas of the business. 

 

[DC_]

How long does it takes to activate my account? I just send already the documents needed and im waiting to activate it so i can start trading.

thank u for the answer.

[DC_]

How long does it takes to activate my account? I just send already the documents needed and im waiting to activate it so i can start trading.

thank u for the answer.

[Guest Andy]

On 02/06/2020 at 17:05, DC_ said:

How long does it takes to activate my account? I just send already the documents needed and im waiting to activate it so i can start trading.

thank u for the answer.

Were you able to activate account?  I think IG's customer service is getting worse, and their platforms can have errors anytime.