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I can't open trading platform


It only displays the IG logo in the center of the screen but won't open the trading platform when I click on "open platform".


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On 10/07/2020 at 13:36, AntonL-IG said:

Hi @David30b @dmedin @Caseynotes,

We found that it was a problem for all users who have BitDefender installed, it creates extensions in certain browsers such as Chrome, Firefox and Safari which then blocks the New Web Trading Platform from loading up. The easiest way to get around it when using chrome is to type chrome://extensions/ in the URL field, then disable the BitDefender extensions. 

Our developers are working on a permanent solution as it may happen after every BitDefender update. 

Hope that helps.


Hi @AntonL-IG, I'm currently still experiencing this problem. I cant access the platform at all. Ive tried everything suggested above but it doesnt seem to be helping. Please could you assist me 

Thanks in advance,


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