Volume indicator on Web platform

[Jif]

Hi - My volume indicator on the web platform has stopped updating. In Chrome and Edge. I have to keep pressing f5 to refresh the page to get the data.  Anyone seen this? Anyone know how to fix? Thanks in advance

[Jif]

Found this after a further search, assuming same issue. 

 

[ArvinIG]

On 19/02/2022 at 23:35, Jif said:

Found this after a further search, assuming same issue. 

 

Hi @Jif,

Thank you for you message. Could you please confirm that the Volume issue is happening on a share dealing account only for US stock (which one)?

An incident report has been raised on the matter, I will add your feedback to the incident.

All the best - Arvin

[Jif]

Hi, Sorry for the delayed response. I'm getting this issue across multiple stocks, within both a live ISA and a demo spreadbetting account. I only tend to look at the US markets so unclear if occurs on any other. Thanks

[wingzero6]

any update? I get the same issue in regard to tick volume also on forex looking at the 15min chart gbp/usd and other time frames. 

both mobile and web. 

[MongiIG]

On 23/02/2022 at 00:01, Jif said:

Hi, Sorry for the delayed response. I'm getting this issue across multiple stocks, within both a live ISA and a demo spreadbetting account. I only tend to look at the US markets so unclear if occurs on any other. Thanks

 

9 hours ago, wingzero6 said:

any update? I get the same issue in regard to tick volume also on forex looking at the 15min chart gbp/usd and other time frames. 

both mobile and web. 

Thanks for your query. 

We are aware of the volume issue. Our IT team is working at resolving the problem under the following reference number INC0610861. Apologies for the inconvenience. Once resolved there will be an update.

All the best - MongiIG