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App constantly dropping out


Matt_Flew

Question

My app is constantly dropping out, just showing a spinning icon. I have to close and re-open the app each time. This is happens every time I open a chart and is making the app unusable. This happens whether I'm at home, work, or connected to 5G, so it's not my internet connection. I have re-installed the app but this has made no difference.

Is anyone else having this issue? 

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Hi Matt. Yes - I just posted similar question before seeing yours. I've also exhausted all the helpline ideas. I do most of my trading on mobile as I use v short time frames, which gives me successful trading results - can't be tied to a lap-top / PC all day. Difficult to believe that such a massive issue hasn't been sorted out yet.. As I said in my post, I like IG platform but I'll have to bail out and find a different provider with (hopefully) a more reliable mobile app so I can continue trading the way I trade. If there is a IG staff reading this, please do all you can to escalate this as you will lose loyal clients and your loyal clients will lose money if they have to sell-up their working positions in order to switch provider.

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On 22/04/2022 at 10:34, Matt_Flew said:

My app is constantly dropping out, just showing a spinning icon. I have to close and re-open the app each time. This is happens every time I open a chart and is making the app unusable. This happens whether I'm at home, work, or connected to 5G, so it's not my internet connection. I have re-installed the app but this has made no difference.

Is anyone else having this issue? 

 

On 29/04/2022 at 11:33, jadmar18 said:

Hello 

I have the  same problem . I phoned IG a few times . I was told the problem is being looked into . The problem persisting . any one managed to fix this issue ?

 

 

On 29/04/2022 at 13:00, Matt_Flew said:

They told me there was an app update which would solve the issue, but I am still getting the issue after installing it.

 

32 minutes ago, Blue2 said:

Hi Matt. Yes - I just posted similar question before seeing yours. I've also exhausted all the helpline ideas. I do most of my trading on mobile as I use v short time frames, which gives me successful trading results - can't be tied to a lap-top / PC all day. Difficult to believe that such a massive issue hasn't been sorted out yet.. As I said in my post, I like IG platform but I'll have to bail out and find a different provider with (hopefully) a more reliable mobile app so I can continue trading the way I trade. If there is a IG staff reading this, please do all you can to escalate this as you will lose loyal clients and your loyal clients will lose money if they have to sell-up their working positions in order to switch provider.

Hi All,

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

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On 02/05/2022 at 10:55, MongiIG said:

 

 

 

Hi All,

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

it happens on workspace on website too..deleted cookies, new browser, turned off all apps and activity and reboot device..still happens..sometimes every few mins …sometimes after few sec. Even all of the above was done

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