Jump to content
  • 1

App constantly dropping out


Matt_Flew

Question

My app is constantly dropping out, just showing a spinning icon. I have to close and re-open the app each time. This is happens every time I open a chart and is making the app unusable. This happens whether I'm at home, work, or connected to 5G, so it's not my internet connection. I have re-installed the app but this has made no difference.

Is anyone else having this issue? 

Link to comment

7 answers to this question

Recommended Posts

  • 0

Hi Matt. Yes - I just posted similar question before seeing yours. I've also exhausted all the helpline ideas. I do most of my trading on mobile as I use v short time frames, which gives me successful trading results - can't be tied to a lap-top / PC all day. Difficult to believe that such a massive issue hasn't been sorted out yet.. As I said in my post, I like IG platform but I'll have to bail out and find a different provider with (hopefully) a more reliable mobile app so I can continue trading the way I trade. If there is a IG staff reading this, please do all you can to escalate this as you will lose loyal clients and your loyal clients will lose money if they have to sell-up their working positions in order to switch provider.

Link to comment
  • 0
On 22/04/2022 at 10:34, Matt_Flew said:

My app is constantly dropping out, just showing a spinning icon. I have to close and re-open the app each time. This is happens every time I open a chart and is making the app unusable. This happens whether I'm at home, work, or connected to 5G, so it's not my internet connection. I have re-installed the app but this has made no difference.

Is anyone else having this issue? 

 

On 29/04/2022 at 11:33, jadmar18 said:

Hello 

I have the  same problem . I phoned IG a few times . I was told the problem is being looked into . The problem persisting . any one managed to fix this issue ?

 

 

On 29/04/2022 at 13:00, Matt_Flew said:

They told me there was an app update which would solve the issue, but I am still getting the issue after installing it.

 

32 minutes ago, Blue2 said:

Hi Matt. Yes - I just posted similar question before seeing yours. I've also exhausted all the helpline ideas. I do most of my trading on mobile as I use v short time frames, which gives me successful trading results - can't be tied to a lap-top / PC all day. Difficult to believe that such a massive issue hasn't been sorted out yet.. As I said in my post, I like IG platform but I'll have to bail out and find a different provider with (hopefully) a more reliable mobile app so I can continue trading the way I trade. If there is a IG staff reading this, please do all you can to escalate this as you will lose loyal clients and your loyal clients will lose money if they have to sell-up their working positions in order to switch provider.

Hi All,

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

Link to comment
  • 0
On 02/05/2022 at 10:55, MongiIG said:

 

 

 

Hi All,

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

it happens on workspace on website too..deleted cookies, new browser, turned off all apps and activity and reboot device..still happens..sometimes every few mins …sometimes after few sec. Even all of the above was done

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      21,282
    • Total Posts
      90,911
    • Total Members
      41,398
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Yass
    Joined 07/02/23 02:30
  • Posts

    • European Stock Market Elliott Wave Investing Strategies Content DAX 40 - FTSE 100 - DXY - GBPUSD - EURUSD Market Summary DAX Wave (v) / FTSE Top. Elliott Wave Analysis DAX 40  Wave (v) of v) of 5. Forex Pairs Tops Trading Strategies. Nil Video Chapters 00:00 DAX 40 (GDAXI)  05:25 UKX / FTSE 100 10:56 Forex GBPUSD / EURUSD / DXY  18:16 TRIAL Buy 1 Month Get 3 Months Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • Stock Market Investing S&P/ASX 200 Elliott Wave Technical  Analysis Content ASX200, CBA, IRON ORE, BHP, RIO, FMG,GOLD, NCM, GDX, PLS, LTR, DXY, AUDUSD, GOV-BONDS Summary Strong USD Turns resources lower. Banks still edging higher, creating choppy ASX200 possible top... Elliott Wave ASX 200  Wave (1) top Strategy ASX200  Very choppy environment. No Strategy. Video Chapters 00:00  S&P/ASX 200 (XJO)  / USD DXY 11:36 Commonwealth Bank CBA, XXJ 13:00 BHP Group (BHP), Rio Tinto (RIO), Fortescue Metals Group (FMG) 18:32 Newcrest Mining NCM / GOLD XAUUSD GDX 27:50 Lithium Stocks,PLS 30:52 AUDUSD / US Dollar DXY 36:46 TRIAL Buy 1 Month Get 3 Months Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com  
    • Look Ahead to 07/02/23: RBA; GB Retail Sales; BP, BNPP earnings Australia’s central bank is likely to deliver a fourth consecutive quarter-point interest rate hike, after further tightening by the Fed, the ECB and the BoE. Brace for UK retail, earnings from BP (BP) and BNP Paribas (BNPP). Also, look out for US trade balance figures and Halifax house price data ahead of key UK growth data out later in the week.    Angeline Ong | Presenter, Analyst and Content Editor, London | Publication date: Monday 06 February 2023        
×
×
  • Create New...