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Mobile platform no longer works


Blue2

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IG mobile app crashes after a few seconds whenever I look at charts. Tried everything the helpline said - deleting / re-installing etc. They said it's a known problem and the new version in the App Store was supposed to fix this but it didn't. Anyone else having these problems? I use mobile for most of my trading! I like IG and the platform and I've made a lot of money on it so want to stay, but if this doesn't get sorted I see no alternative but to use a different provider and hope for better..

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45 minutes ago, Blue2 said:

IG mobile app crashes after a few seconds whenever I look at charts. Tried everything the helpline said - deleting / re-installing etc. They said it's a known problem and the new version in the App Store was supposed to fix this but it didn't. Anyone else having these problems? I use mobile for most of my trading! I like IG and the platform and I've made a lot of money on it so want to stay, but if this doesn't get sorted I see no alternative but to use a different provider and hope for better..

Hi @Blue2

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

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This is still an issue. Has been a week! Logged it. Have checked and done every update, reinstalled, restarted, recached, re-everything mate. This has been major disruption. And embarrassing considering how much I have paid them in commission per month. More than an “inconvenience”. Sorry to be so negative and harsh. But what’s the explanation as to why this has not been fixed. What is the issue exactly. At least keep us in the loop and updated.

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