Mobile platform no longer works

[Blue2]

IG mobile app crashes after a few seconds whenever I look at charts. Tried everything the helpline said - deleting / re-installing etc. They said it's a known problem and the new version in the App Store was supposed to fix this but it didn't. Anyone else having these problems? I use mobile for most of my trading! I like IG and the platform and I've made a lot of money on it so want to stay, but if this doesn't get sorted I see no alternative but to use a different provider and hope for better..

[MongiIG]

45 minutes ago, Blue2 said:

IG mobile app crashes after a few seconds whenever I look at charts. Tried everything the helpline said - deleting / re-installing etc. They said it's a known problem and the new version in the App Store was supposed to fix this but it didn't. Anyone else having these problems? I use mobile for most of my trading! I like IG and the platform and I've made a lot of money on it so want to stay, but if this doesn't get sorted I see no alternative but to use a different provider and hope for better..

Hi @Blue2

Thanks for reaching out. I have forwarded this issue to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

All the best - MongiIG

[Blue2]

Thanks Mongi! That was a mega-quick response.

[Andreas52526]

Same here. Tried everything and will soon change to another provider as I need the app for my trading. 

[LudicrouslyLeo]

This is still an issue. Has been a week! Logged it. Have checked and done every update, reinstalled, restarted, recached, re-everything mate. This has been major disruption. And embarrassing considering how much I have paid them in commission per month. More than an “inconvenience”. Sorry to be so negative and harsh. But what’s the explanation as to why this has not been fixed. What is the issue exactly. At least keep us in the loop and updated.

[Andreas52526]

Same here. Tried everything and will soon change to another provider as I need the app for my trading. 

[Blue2]

Do all of you use iPhones? I'm wondering if could be something to do with the recent IOS update...?

[LudicrouslyLeo]

Yes Iphone 13 Max. Yes definitely due to iOS update / IG update. Have tried on iPhone 8, iPhone SE. Same issue. Has been like this past 8days. I get under 15seconds if that on charts before it crashes. 

[Andreas52526]

Yea iPhone here as well but it is also the same problem if you go to the website using the phone.

[Blue2]

Haha. I was on the app for about 30 secs and was beginning to think all fixed! Then crashed again 🤷‍♂️

[ray2022]

guys, I use ig app for trade but mt4 for charts. so far, no crashes at my end with android phone.

[Michele01]

The same since IOS 15.4.1 and no response for the technical support!

APP on IOS crash every time.

[Blue2]

Don’t want to speak too soon, but problem seems to have been fixed…..! Well-done! I’ll ne back if crashes again 🙂