Adding guaranteed stops to open positions via desktop platform

[spiderman]

Hello

 

I can't seem to put a tick in the guaranteed stops box when I use my laptop, it stays blank when I click it, but it works when I use my phone. Does anyone know why this is?

[JamesIG]

Hi thanks for your message. Please can you let me know which market you are dealing on and I can investigate this for you.

 

In the mean time please try an alternative browser such as chrome or IE, clear your browser cache, and make sure you have the latest software installed (both in regards to the browser and your computer). 

[spiderman]

HI

 

I am dealing on ftse 100 dfb mainly and forex markets. When I click to edit position (classic platform) the box is there but won't let me click guaranteed stop, but it will tick trailing stop. Both guaranteed and trailing work fine on my mobile.

On the new platform under the positions list, I try to click on add stop and I only get normal and trailing stop to choose from. Am I correct in saying I can't add a guaranteed stop on open positions in the new platform?

[JamesIG]

Hi sorry for the delay in the reply. I have just passed this query over to one of our Trading Services support members and they have confirmed that currently you can only add a guaranteed stop via a mobile device, or over the phone. 

 

We are looking at adding this functionality, however currently this isn't possible. I hope this clarifies things. I have also amended your original subject question slightly which I think maybe useful for any other community members, Hope this is ok. 

[spiderman]

thank you

 

I will use my mobile when I need to do it then.

[Guest Pplatertrader]

Hi all I'm very interested in learning how to make a new order and setting up stops and limits where can I find out how to get a new order made and know how much I will be outlaying on a particular trade

[247trader]

saw this copy and pasted from somewhere else .

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If you want to trade now you can select the ‘Deal’ tab, fill in your size, and select one of the following:

 

• Current price or better: This default trade option will open your position at the current price or better if the market moves in your favour.
• Points through current: This gives you more control of your execution by allowing you to trade through the current price, up to certain tolerance as defined in your deal ticket. This is useful in reducing order rejection in a volatile or illiquid market, or if you trade in larger size.
• Market order:  If you want to increase the likelihood of being filled, irrespective of price, you can select Market Order.

 

To increase the chance of successful execution, the IG deal ticket will default to accept partial fills. If you use this feature, IG will only partially fill a trade as an alternative to outright rejection, and you will never be partially filled if an entire fill is possible.

 

We also offer a range of stops and limits so you can exit your open position at specific price levels. These include trailing stops which will follow your trade if the market moves in your favour, and guaranteed stops that will always be filled at the exact level you select (even if the market gaps over the level you selected). Regular stops are available too.

 

If you want to trade when the market gets to a certain level, use the order tab:

 

A stop order, once triggered, will be filled at the prevailing market price, however this could be a less favorable level than you selected.

 

A limit order will give you control over your entry point, but your entry level must be placed at a more favorable level than the current market. Once triggered your entry level will always be the price you selected or better.

 

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Also these from youtube