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When will IG add 2 factor identification ?


Guest sw89

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This is now the standard for a lot of platforms out there. I'm keen on investing more but I don't feel safe having my money stored without this feature enabled.

 

Are there any plans to implement this ?

 

Thanks in advance.

 

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Hi James.

 

Thanks for the above.

 

I have now downloaded the app and tried generating a QR code on 3 different browser but nothing happens. Is this working as intended ?

 

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Hi - thanks for your message. We are currently experiencing issues with the online dealing platform, however we are looking at getting this resolved as soon as possible - it is our highest priority. This will have an effect on the 2FA login.

 

Please have a look at http://status.ig.com/ to keep up to date, however as soon as I hear that the issues are resolved I will be sure to let you know. 

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Hi - sorry for the delay. I have been informed by our tech support team that there is a known issue if you are setting up a new 2FA login. anyone who has an existing 2FA login shouldn't have a problem, however generating new QR's seems to be where the issue lies. We are working on it, and as soon as we have a resolution I will try and let you know.

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Guest Steven1989

Hello James - this still appears to be an issue, the QR code wont generate for me either - can you please resolve asap.

 

Kind regards,

Steven

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