My alert list has disappeared

[RICHTRADE]

In my IG account I set an alert list based on indicators to alert me every time it occurs has disappeared, I only set them last week. When I set a new one it is there in my alerts list but if I leave the alert list to look at a chart then come back to look at my alerts they have disappeared

[KoketsoIG]

40 minutes ago, RICHTRADE said:

In my IG account I set an alert list based on indicators to alert me every time it occurs has disappeared, I only set them last week. When I set a new one it is there in my alerts list but if I leave the alert list to look at a chart then come back to look at my alerts they have disappeared

Dear @RICHTRADE,

Thank you for your post! We apologize for any inconvenience caused. Our IT operations team is currently investigating this issue. We appreciate your patience and understanding.

All the best!

KoketsoIG

[DB7]

Same with me. Happening since last night. Can I have an update please or can something be posted on the IG status page?

[KoketsoIG]

51 minutes ago, DB7 said:

Same with me. Happening since last night. Can I have an update please or can something be posted on the IG status page?

Dear @DB7,

Thank you for reaching out. We apologize for the inconvenience caused. At the moment, we do not have any additional updates or an ETA. We appreciate your patience and understanding.

Thanks,

KoketsoIG

[BLoggy]

Same here, i've created several sets of alerts and all are being constantly wiped despite showing for a short time.

[KoketsoIG]

29 minutes ago, BLoggy said:

Same here, i've created several sets of alerts and all are being constantly wiped despite showing for a short time.

Dear @BLoggy,

Thank you for your post, we have added your details under the currently active ticket.

Apologies for any inconvenience caused.

All the best,

KoketsoIG

[BLoggy]

Thanks, for info the alerts disappear and reappear periodically on both the mobile app and on a browser including triggered / untriggered.

[Lukey]

Same here, i've created several sets of alerts and all are being constantly wiped despite showing for a short time.

How about making it more obvious there is an issue, when you look at the page re: platform issues it states all systems are operational when clearly they're not.

[Ikechukwu]

I suspect the status page is just for PR! The statuses are always green no matter what. According to IG  this issue is classed as medium priority. High priority only applies if users are unable to login to the system!

I would urge anyone affected to log a case with IG HelpDesk as they don't seem to appreciate this has a high impact from a client perspective

@KoketsoIG can we have a specific update on resolution?  This should have been sorted by now. What is the issue? We need an ETA. No more boiler plate responses please! As a suggestion, if there are issues on the system it is basic service management practice that you inform customers of the issue. This problem should be available on the status page along with the status of resolution and ETA!

[KoketsoIG]

Hi @BLoggy, @Lukey and @Ikechukwu,

Apologies for the inconvenience caused. Please note that we have forwarded all your details to the IT ops team in charge of this issue. Unfortunately, they have not provided further updates as of yet. We will update this thread once they have provided feedback on the issue.

Thanks,

KoketsoIG

[Maytwin66]

Same here. My alerts disappeared yesterday morning. Occasionally reappear before vanishing again and this problem now continues into a second day.

[KoketsoIG]

35 minutes ago, Maytwin66 said:

Same here. My alerts disappeared yesterday morning. Occasionally reappear before vanishing again and this problem now continues into a second day.

Dear @Maytwin66,

Thank you for your post and welcome to the community! I wanted to let you know that our IT operations team is currently working on resolving this issue. We apologize for any inconvenience and appreciate your patience.

Thanks,

KoketsoIG

[MFLDN]

Hi, I have the same issue too (all price level alerts disappeared), if you could kindly enquire for my account too it would be much appreciated.

 

[grechster]

This has been happening since Sunday.  I was told then it should be resolved shortly  - 2 days later and no resolution and no update.

[criste2k]

I am having the same issue also. 

[KoketsoIG]

Dear @MFLDN, @grechster and @criste2k,

Apologies for the inconvenience. Your details have been noted with the IT ops team.

Thanks,

KoketsoIG

[NESIT]

Same Issue also. All my alerts have disappeared annoyingly

[Mick1234]

Same here. I had two pages of alerts all set up and now they have all gone. It happened this morning (23/1/24) on all my devices (old and new platforms).

[KoketsoIG]

Dear @RICHTRADE, @DB7, @BLoggy, @Lukey, @Ikechukwu, @Maytwin66, @MFLDN, @grechster, @criste2k , @NESIT and @Mick1234

Thank you for your patience. Please note that our IT ops team has confirmed that this issue has now been resolved.

Kindly confirm if you can now see all your alerts.

Thanks,

KoketsoIG

[Ikechukwu]

@KoketsoIGMy l ists appear to be displaying and persisting now. Thanks

[KoketsoIG]

1 minute ago, Ikechukwu said:

@KoketsoIGMy l ists appear to be displaying and persisting now. Thanks

Dear @Ikechukwu,

Thank you for your feedback! We apologize for any delay and appreciate your patience.

All the best,

KoketsoIG

 

[DB7]

Yes, they do appear to be back. However, I have noticed one instance where the price went through an alert I had set for Aluminium (sell price reaches 2244) and it did not trigger. I will delete the alert and reset to see if that cures the problem.

[DB7]

👆 Having deleted and reset the alert, it appears to be working now.

[KoketsoIG]

Hi @DB7,

That's great to hear! Thank you so much for your feedback and for being patient with us.

Thanks,

KoketsoIG

[Mick1234]

Yes, all my alerts reappeared yesterday. They didn't work, but I could see them and today they all started working again. :-)

[KoketsoIG]

Dear @Mick1234,

Thank you so much for the feedback! Have a great day ahead 🙂 

All the best,

KoketsoIG