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404 Object not found! error


asbsurgeon

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Posted
8 hours ago, asbsurgeon said:

404 error when I try to get into My IG on web browser

Hi @asbsurgeon,

Are you still experiencing the same issue? Typically, this can be resolved by clearing cookies and cache from your browser. 

Regards,
AshishIG

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Posted

Hello! yes im still expriencing this issue, in my mobile phone browser too, firefox, chrome, samsung internet.

I tried clearing cookies and cache and still cant access to My IG

404 Error.jpg

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Posted
17 hours ago, josemarttz1989 said:

Hi! I am also experiencing the same issue...

Captura de Pantalla 2024-04-01 a la(s) 8.20.52.png

Hi @josemarttz1989,

Thank you for your post and welcome to the IG community.

Please note that our technical team is currently investigating this issue. We will provide an update on this thread once it has been resolved.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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Posted
1 hour ago, TheGuru12 said:

I keep getting signed out of the iPhone app. I assume it's because of updates over the weekend. 

Dear @TheGuru12,

Apologies for the inconvinience caused.

Yes it is, please try the following troubleshooting:

1. Log out, force close the app, and log back in.


2. Ensure that your app has been updated to the latest version.


3. Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection.


4. Delete the app and do a fresh installation of the app.


5. Restart the mobile device.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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