MT4 can not close trade when logging in through the web platform

[Guest lionheart]

Please could some one explain why there is access to an MT4 platform when you log on to the web account but you can not  close or open trades or is there something wrong with my computer?

 

I tried to close a bad trade the other day by logging in through the IG website into MT4 I was not allowed to close the trade and resulted in my account being margined

 

"Your order was rejected!!!!"

[Caseynotes]

I open MT4 straight from the desktop without going through the IG web page or logging into IG so have never experienced this. I don't think you can open MT4 from the web page though, I think that the MT4 heading on the IG dashboard web page just gives the MT4 account information?

[JamesIG]

Hi - unfortunately you can not deal on your MT4 account via a regular IG web or mobile app. You would need to specifically access via the MT4 desktop platform or mobile application which can be downloaded from metatrader4.com 

 

[NESIT]

This should be changed. I use several brokers and IG is the only one that prevents MT4 order management from its mobile/web apps

[JamesIG]

Hi  - there are specific differences between MT4 and the IG deal execution which means that we wish to keep the two seperate - for example, minimum bet sizes. The logic behind all of this is that if you have the mobile and desktop MT4 offering, why would you want to access via the IG software? 

 

Further more IG has it's own technology, it's own order servers, and a constantly updating offering which is never more than 2 years old. MT4 is a legacy software which a number of smaller brokers use because it's an 'off the shelf' offering which can be used simply. 

 

Going forwards this is unlikely to change for those who trade through IG.