Wrong time zone? How do i change the Time Zone on charts?

[Guest CasG]

Hello,

I started using this platform today, but one thing confuses me. The displayed time axis under every chart shows a time zone I do not recognize. For example, the US market opens at 9:30 AM and closes at 4:00 PM, which is 15:30 and 22:00 here in the Netherlands. The charts display none of these zones though, they even close in the future (for me). 22:00 for me is 07:00 (the next day) on my charts... It's pretty confusing.

Has anyone encountered this and if so, does anyone know how to fix this/get the platform to display my own time? (UTC +1)

Thanks in advance

[Caseynotes]

Hi @CasG, all platforms use the brokers time as they are providing the feed, very few platforms have the function to adjust it such as the Prorealtime platform.

Because IG are not restricted to exchanges to gather prices they are able to provide a 24 hour market from Sunday evening to Friday evening though spreads will change for the out of hours market.

So the charts run on a 24 hour time frame through the week and don't close for most assets classes unless it's a specific stock traded on a specific exchange where you will get a 'market closed' message.

Not sure what you meaning by;

"The charts display none of these zones though, they even close in the future (for me). 22:00 for me is 07:00 (the next day) on my charts... It's pretty confusing."

Are you referring to the Friday evening IG shut down of all charts?

[Guest CasG]

Hi @Caseynotes, thank you for your reply. It does clear things up a bit. I had hoped I could change the platform's time zone somehow (like in ProRealTime), but it seems I just have to adjust my own thinking!

1 hour ago, Caseynotes said:

Are you referring to the Friday evening IG shut down of all charts?

 

I tried to explain the shift in time zones, but I think I failed. I did a bit of calculation myself (because I can't find ANY information on the IG website anywhere or previous threads describing this) but the IG time seems to be the AEST (UTC +10) zone. I guess this is obvious to people already here, but for me it was a bit confusing. 

Thank you for your help!

[Caseynotes]

Ok @CasG,  that means you have opened an IG Australian account from the Netherlands presumably to avoid the new esma regs, that explains to time difference and a bit of a draw back but still worth it I imagine.

I think you can use Prorealtime in Oz, if you trade regular, may be worth considering switching platform.

[Guest CasG]

Just now, Caseynotes said:

Ok @CasG,  that means you have opened an IG Australian account from the Netherlands

I have no clue why or how this happened... It's very frustrating that that wasn't made clear to me at the account creation process, seeing as I filled in my nationality as Dutch and not seeing any reference to the Australian-based website... 

I've emailed the Dutch helpdesk to see if they can help me with this. Thank you though

[Caseynotes]

Ok @CasG, hopefully  @JamesIG can check as your feed does seem to be coming from IG Australia and not the UK. Given the large scale migration out of esma regulated countries recently probably just a simple mistake. 

[JamesIG]

Hi @CasG thanks for letting us know on this one. I've spoken to our sales ops manager and he's investigating. I'll let you know as soon as we have a resolution / answer.

[Guest CasG]

2 hours ago, JamesIG said:

Hi @CasG thanks for letting us know on this one. I've spoken to our sales ops manager and he's investigating. I'll let you know as soon as we have a resolution / answer.

Hi @JamesIG, I received a call from a Dutch Sales Executive this afternoon. I can fill in a registration form with him and email it to him, after which he'll take care of it. Thank you for your help, both of you  I'm very excited to start!