Issue with demo account

[Guest Elias hadjisavas]

I have a pair shown in the Positions window.

I have tried closing it and it wont close. Its a platform fault and there is no solution or help provided to fix it.

What does one do here.

Can a technical person from IG end close this position please.

[Guest DanielaIG]

Dear Elias,

We are having issues with our DEMO platforms today. Clients are unable to open new positions, and the system seems to be adding positions that the client has not opened and these cannot be closed. The incidents team is looking into this and we are trying to resolve it as quickly as possible, but for now those positions cannot be closed.

This issue is only happening on DEMO accounts.

[Guest RJDemo]

Any update on this at all? I have 2 previously closed positions that have reappeared and cannot be closed.  

[andysinclair]

I am experiencing the same, some demo positions are being opened whilst others are just hanging. Clearly something still wrong with the demo system.

[JamesIG]

Unfortunately we are still having issues with some demo accounts. We are still looking into a holistic resolution to this and I'll keep you updated. Apologies about this. 

[JamesIG]

@RJDemo and @andysinclair - I've passed your accounts on to be manually resolved whilst we look for this batch fix. Apologies but hopefully should be resolved for you soon. Thanks.