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Issue with demo account


Guest Elias hadjisavas

Question

Guest Elias hadjisavas

I have a pair shown in the Positions window.

I have tried closing it and it wont close. Its a platform fault and there is no solution or help provided to fix it.

What does one do here.

Can a technical person from IG end close this position please.

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Guest DanielaIG

Dear Elias,

We are having issues with our DEMO platforms today. Clients are unable to open new positions, and the system seems to be adding positions that the client has not opened and these cannot be closed. The incidents team is looking into this and we are trying to resolve it as quickly as possible, but for now those positions cannot be closed.

This issue is only happening on DEMO accounts.

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