Lost all my drawings this morning

[Bopperz]

Hi,

Logged in this morning and all my drawings/indicators etc are gone. The screen has reset to the 5 minute chart with no indicators or drawings.

Is there a way to get them back? I put a lot of time into these.

Thanks

James

[ChrisIG]

Hi all

This should be resolved now - if not, please refresh your platform by pressing F5, or log out/in, and your settings should be restored. Very sorry about this.

Chris

[Bopperz]

For added fun:

If I change the timeframe of the chart, then change tabs, it resets it again!

[Dennis1]

Lost all  Analysis on all my charts too.

 

Edited February 24, 2020 by Dennis1

[mark1969]

my charts reset to 5 minute and lose all drawing too so its not just you bopperz

[Shacau]

I'm having the same problem.

[trautti]

Same problem here. Was just about to raise a call.

 

[dmedin]

Me too

Hope we don't get sh@fted

[seanearl]

Same....

[Guest Kev]

I have the same problem. All indicators gone, and chart keeps resetting to the 5 min. 

[dmedin]

Strange how this always seems to happen when the markets are making major moves ... can't adjust stops either

[MongiIG]

On 24/02/2020 at 10:05, Bopperz said:

Hi,

Logged in this morning and all my drawings/indicators etc are gone. The screen has reset to the 5 minute chart with no indicators or drawings.

Is there a way to get them back? I put a lot of time into these.

Thanks

James

 

On 24/02/2020 at 10:07, Bopperz said:

For added fun:

If I change the timeframe of the chart, then change tabs, it resets it again!

 

On 24/02/2020 at 10:10, mark1969 said:

my charts reset to 5 minute and lose all drawing too so its not just you bopperz

 

On 24/02/2020 at 10:12, Shacau said:

I'm having the same problem.

 

On 24/02/2020 at 10:12, trautti said:

Same problem here. Was just about to raise a call.

 

 

On 24/02/2020 at 10:14, dmedin said:

Me too

Hope we don't get sh@fted

 

On 24/02/2020 at 10:16, seanearl said:

Same....

 

On 24/02/2020 at 10:17, Guest Kev said:

I have the same problem. All indicators gone, and chart keeps resetting to the 5 min. 

Hi Community,

We are working towards making IG trading platform charting developments better to provide a good user trading experience.

We would appreciate it if you could take part in the poll and vote as we are continuously working on adding more chart features to our IG trading platform to make your trading experience better. 

Share your valuable & useful feedback on the blog below:

 

Thanks

 

All the best - MongiIG