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One position been closed automatically without reason


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Hi to All 

I don't know if anybody had that experience in pass, but on my spread acc yesterday evening few minutes before 8pm one of my position been closed on big lost. 

I had enough deposit, there was no setting at all on that position for closing. 

Is there any explanation ?? I did email to IG customer help but no answer so far. 

How can I deal with it ? 

Regards

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We wouldn't close people just because they're going into a profit. 

We dn't make money that way @Jin1234, I will pass your details on. 

38 minutes ago, Guest Jin said:

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Because you are a guest I cannot pass your details on. If you email us someone can investigate. 

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Hi, I do not know what is happening! my account I put in a CFD order. It opened and closed by itself. I did not put a stop limit and this made me lose money! it happened 2 times ! please let me know what should i do?

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Guest MichalC
On 02/04/2020 at 15:08, CharlotteIG said:

Hey, 

Thanks for this. I can't see your account but I will get someone to pick up your email and get back to you on this. 

All the best. 

Hi Charlotte any news ?? how we can sort it ? 

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Hi Guys, thank you for all your comments, my situation happened while I was on mobile web application, is yours the some guys ? Maybe they have bug with it, and all our cases are proof for that, and maybe we will be able to get some compensation? I have 20 positions opened that day, and for some reason that one which had biggest lost at that minute was closed. This is so strange .....

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Well I did call customer service, they said they will get back to me which of course DID NOT HAPPEN! they insisted I placed a stop limit which was totally untrue! I think if there is a glitch on their system. they should compensate us as this glitch caused us to lose money! I do hope they will do something about this to rectify!

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Hi KimT, I change few emails with few customer service operators, there was only one replay "we can see your position was closed using web mobile app" which I know, but I didn't close it !!. I agree they should compensate us, for me re open that lost position with the same start level will be enough, then I can deal with it and decide what I like to do. 

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Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

Edited by rwi
typos and additional content
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