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One position been closed automatically without reason

MichalC

By MichalC,
in Shares and ETFs

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MichalC New Contributor

MichalC

Posted
Posted

Hi to All 

I don't know if anybody had that experience in pass, but on my spread acc yesterday evening few minutes before 8pm one of my position been closed on big lost. 

I had enough deposit, there was no setting at all on that position for closing. 

Is there any explanation ?? I did email to IG customer help but no answer so far. 

How can I deal with it ? 

Regards

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Guest Jin

Guest Jin

Posted
Posted

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

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CharlotteIG Respected Contributor

CharlotteIG

Posted
Posted

We wouldn't close people just because they're going into a profit. 

We dn't make money that way @Jin1234, I will pass your details on. 

38 minutes ago, Guest Jin said:

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Because you are a guest I cannot pass your details on. If you email us someone can investigate. 

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KimT New Contributor

KimT

Posted
Posted

Hi, I do not know what is happening! my account I put in a CFD order. It opened and closed by itself. I did not put a stop limit and this made me lose money! it happened 2 times ! please let me know what should i do?

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Guest MichalC

Guest MichalC

Posted
Posted
On 02/04/2020 at 15:08, CharlotteIG said:

Hey, 

Thanks for this. I can't see your account but I will get someone to pick up your email and get back to you on this. 

All the best. 

Hi Charlotte any news ?? how we can sort it ? 

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MichalC New Contributor

MichalC

Posted
  • Author
Posted

Hi Guys, thank you for all your comments, my situation happened while I was on mobile web application, is yours the some guys ? Maybe they have bug with it, and all our cases are proof for that, and maybe we will be able to get some compensation? I have 20 positions opened that day, and for some reason that one which had biggest lost at that minute was closed. This is so strange .....

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KimT New Contributor

KimT

Posted
Posted

Well I did call customer service, they said they will get back to me which of course DID NOT HAPPEN! they insisted I placed a stop limit which was totally untrue! I think if there is a glitch on their system. they should compensate us as this glitch caused us to lose money! I do hope they will do something about this to rectify!

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MichalC New Contributor

MichalC

Posted
  • Author
Posted

Hi KimT, I change few emails with few customer service operators, there was only one replay "we can see your position was closed using web mobile app" which I know, but I didn't close it !!. I agree they should compensate us, for me re open that lost position with the same start level will be enough, then I can deal with it and decide what I like to do. 

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rwi Occasional Contributor

rwi

Posted
Posted (edited)

Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

Edited by rwi
typos and additional content
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  • 11 months later...
Guest bobby

Guest bobby

Posted
Posted

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

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CharlotteIG Respected Contributor

CharlotteIG

Posted
Posted
On 24/03/2021 at 12:53, Guest bobby said:

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

If possible do you have a video of setting up the trade then when it closes. And Ideally the demo history log. 

Then we can determine why the positions closing. 

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