Jump to content

One position been closed automatically without reason


Recommended Posts

Hi to All 

I don't know if anybody had that experience in pass, but on my spread acc yesterday evening few minutes before 8pm one of my position been closed on big lost. 

I had enough deposit, there was no setting at all on that position for closing. 

Is there any explanation ?? I did email to IG customer help but no answer so far. 

How can I deal with it ? 

Regards

Link to comment

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Link to comment

We wouldn't close people just because they're going into a profit. 

We dn't make money that way @Jin1234, I will pass your details on. 

38 minutes ago, Guest Jin said:

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Because you are a guest I cannot pass your details on. If you email us someone can investigate. 

Link to comment

Hi, I do not know what is happening! my account I put in a CFD order. It opened and closed by itself. I did not put a stop limit and this made me lose money! it happened 2 times ! please let me know what should i do?

Link to comment
Guest MichalC
On 02/04/2020 at 15:08, CharlotteIG said:

Hey, 

Thanks for this. I can't see your account but I will get someone to pick up your email and get back to you on this. 

All the best. 

Hi Charlotte any news ?? how we can sort it ? 

Link to comment

Hi Guys, thank you for all your comments, my situation happened while I was on mobile web application, is yours the some guys ? Maybe they have bug with it, and all our cases are proof for that, and maybe we will be able to get some compensation? I have 20 positions opened that day, and for some reason that one which had biggest lost at that minute was closed. This is so strange .....

Link to comment

Well I did call customer service, they said they will get back to me which of course DID NOT HAPPEN! they insisted I placed a stop limit which was totally untrue! I think if there is a glitch on their system. they should compensate us as this glitch caused us to lose money! I do hope they will do something about this to rectify!

Link to comment

Hi KimT, I change few emails with few customer service operators, there was only one replay "we can see your position was closed using web mobile app" which I know, but I didn't close it !!. I agree they should compensate us, for me re open that lost position with the same start level will be enough, then I can deal with it and decide what I like to do. 

Link to comment

Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

Edited by rwi
typos and additional content
Link to comment
  • 11 months later...
Guest bobby

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

Link to comment
On 24/03/2021 at 12:53, Guest bobby said:

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

If possible do you have a video of setting up the trade then when it closes. And Ideally the demo history log. 

Then we can determine why the positions closing. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,020
    • Total Posts
      95,393
    • Total Members
      43,639
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    SenaVie
    Joined 27/09/23 22:00
  • Posts

    • Hi buddy, from my experience m, you sounded like you're setting a life goal for yourself in the crypto trading journey while some only treat it as a side gain where they only trade to make some profits, but seeing your eagerness, I'll say you should take it slow and do some due research.  You can try copy trading, it seems people make a lot from it following experts' trades. Please ensure you do your research and don't just take words from people you meet online. Be consistent with your savings of profits and see how you'll grow.
    • Lam Research Corp., Elliott Wave Technical Analysis Lam Research Corp., (LRCX:NASDAQ): Daily Chart, 27 September 23 LRCX Stock Market Analysis: Looking for upside into wave {v} as we seem to be near the end of the correction into wave {iv}. We could find support on the base channel before turning higher.   LRCX Elliott Wave Count: Wave (c) of {iv}. LRCX Technical Indicators: Between 20 and 200EMA.   LRCX Trading Strategy: Looking for longs into wave {v}. TradingLounge Analyst: Alessio Barretta         Lam Research Corp., LRCX: 4-hour Chart, 27 September 23 Lam Research Corp., Elliott Wave Technical Analysis LRCX Stock Market Analysis: Looking for wave (c) to end within equality and 1.618 (c) vs.(a). We can also look at the current RSI divergence we are seeing.   LRCX Elliott Wave count:  Wave v of (c). LRCX Technical Indicators: Below al averages.   LRCX Trading Strategy: Looking for longs into wave {v} after upside confirmation.
    • AUDJPY Elliott Wave Analysis Trading Lounge Day  Chart, 27 September 23 Australian Dollar / Japanese Yen(AUDJPY) Day Chart AUDJPY Elliott Wave Technical Analysis Function: Counter Trend Mode: impulsive Structure: blue wave 3 of C Position:  black wave C Direction Next lower Degrees: wave (3 of C) continue Details: blue corrective wave 2 looking completed at 96.083.now blue wave 3 started and strong move expected . Wave Cancel invalid level:96.081   The AUD/JPY Elliott Wave Analysis on 27 September 23, examines the Day Chart of the Australian Dollar/Japanese Yen (AUD/JPY) currency pair. This analysis utilizes Elliott Wave theory to provide insights into potential market trends and price movements.   The analysis identifies its Function as "Counter Trend," indicating a focus on identifying and interpreting market movements that run contrary to the prevailing trend. In this context, "counter trend" suggests an emphasis on potential reversals or corrective movements within the market.   The Mode is characterized as "impulsive," which implies an anticipation of strong and directional price movement. Specifically, the analysis expects an impulsive wave sequence within the market, suggesting the potential for significant and decisive price shifts.   The Market Structure is described as "blue wave 3 of C." This highlights the importance of the third wave within a broader C-wave structure in the Elliott Wave sequence. It signifies that the analysis is centered on the development of this specific wave.   The Position specifies that the analysis pertains to "black wave C," indicating that the entire C-wave structure is of interest in the analysis. This means that the broader context of the C-wave is taken into consideration.   The Direction Next Lower Degrees points to "wave (3 of C) continue," signifying that the analysis is focused on the continuation of the third sub-wave within the larger C-wave structure.   In the Details section, it is observed that "blue corrective wave 2" is deemed to have completed its course at the level of 96.083. The market is now in the phase of "blue wave 3," and a strong price movement is expected as part of this impulsive phase. The "Wave Cancel invalid level" is specified as 96.081, serving as a reference point for risk management and potential trade entry points.   In summary, the AUD/JPY Elliott Wave Analysis on 27 September 23, suggests that the market is currently undergoing a counter-trend phase with an anticipated impulsive price movement in the form of "blue wave 3 of C." Traders are advised to closely monitor this wave for potential trading opportunities, with the specified invalid level serving as a reference for risk management within their trading strategies.
×
×
  • Create New...
us