Jump to content

One position been closed automatically without reason


Recommended Posts

Hi to All 

I don't know if anybody had that experience in pass, but on my spread acc yesterday evening few minutes before 8pm one of my position been closed on big lost. 

I had enough deposit, there was no setting at all on that position for closing. 

Is there any explanation ?? I did email to IG customer help but no answer so far. 

How can I deal with it ? 

Regards

Link to comment

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Link to comment

We wouldn't close people just because they're going into a profit. 

We dn't make money that way @Jin1234, I will pass your details on. 

38 minutes ago, Guest Jin said:

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Because you are a guest I cannot pass your details on. If you email us someone can investigate. 

Link to comment

Hi, I do not know what is happening! my account I put in a CFD order. It opened and closed by itself. I did not put a stop limit and this made me lose money! it happened 2 times ! please let me know what should i do?

Link to comment
Guest MichalC
On 02/04/2020 at 15:08, CharlotteIG said:

Hey, 

Thanks for this. I can't see your account but I will get someone to pick up your email and get back to you on this. 

All the best. 

Hi Charlotte any news ?? how we can sort it ? 

Link to comment

Hi Guys, thank you for all your comments, my situation happened while I was on mobile web application, is yours the some guys ? Maybe they have bug with it, and all our cases are proof for that, and maybe we will be able to get some compensation? I have 20 positions opened that day, and for some reason that one which had biggest lost at that minute was closed. This is so strange .....

Link to comment

Well I did call customer service, they said they will get back to me which of course DID NOT HAPPEN! they insisted I placed a stop limit which was totally untrue! I think if there is a glitch on their system. they should compensate us as this glitch caused us to lose money! I do hope they will do something about this to rectify!

Link to comment

Hi KimT, I change few emails with few customer service operators, there was only one replay "we can see your position was closed using web mobile app" which I know, but I didn't close it !!. I agree they should compensate us, for me re open that lost position with the same start level will be enough, then I can deal with it and decide what I like to do. 

Link to comment

Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

Edited by rwi
typos and additional content
Link to comment
  • 11 months later...
Guest bobby

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

Link to comment
On 24/03/2021 at 12:53, Guest bobby said:

Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

Am I missing something?

If possible do you have a video of setting up the trade then when it closes. And Ideally the demo history log. 

Then we can determine why the positions closing. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Hey fam. I'm super excited to share some amazing news about CARV, the largest modular data layer for gaming and AI, which is about to be listed on a top tier Platform. CARV is all about putting data privacy, ownership, and control back into our hands. They use cutting-edge tech like Trusted Execution Environment (TEE) and Zero Knowledge Proof (ZKP) to make sure our data stays safe and we get to benefit from its value. Imagine earning rewards just by sharing your data through their incentivized data-sharing protocol and self-sovereign identity oracle. Pretty cool, right? With over 750 partnerships, including big names like Illuvium, Axie Infinity, and BinaryX, and integration across more than 40 blockchain ecosystems, CARV is making waves in the gaming and AI world. They’ve already got a massive user base with over 2.5 million registered users and 1.3 million daily active users. That’s some serious adoption! The upcoming Bitget listing is creating a lot of buzz, especially with the PoolX and Candybomb events. These events are perfect for earning rewards by staking and trading CARV tokens, which will definitely boost the project’s visibility and adoption. Plus, with $50M in funding from top investors like Temasek’s Vertex Ventures, ConsenSys, and HashKey Capital, CARV’s innovative approach to data monetization and decentralized ownership is set to attract even more attention in the crypto community. Can’t wait to see how CARV continues to revolutionize the space.
    • VeChain (VET) is showing promising growth potential in the crypto market. Currently trading at $0.02289, the token has seen a 0.70% increase in the last 24 hours, sparking interest among investors. But what does the future hold for VeChain? Analysts predict that VeChain could hit $0.0776 in 2024 and surge to as high as $0.30 by 2030. If you're keen on detailed VeChain price predictions, keep reading! Let’s dive into some key insights about VeChain’s performance and market outlook: 1. Current Price and Market Performance VeChain's current price is $0.02289. In the last 24 hours, its price has increased by 0.70%. Market capitalization stands at approximately $1.81 billion, with a trading volume of $21.61 million. 2. Growing Market Interest A 2.72% increase in trading volume over the past 24 hours signals growing market activity. Investors are showing heightened interest, pushing the price closer to its resistance levels. 3. Strong Circulation and Price Stability 93.39% of VeChain’s total supply is already in circulation. This high circulation rate supports price stability, minimizing sudden price fluctuations. 4. VeChain’s Role in Decentralized Finance (DeFi) VeChain has a Total Value Locked (TVL) of $486,086 in the DeFi space. This adds to its appeal, solidifying its relevance in the blockchain ecosystem. VeChain's price trends and increasing adoption suggest a positive outlook for both short-term and long-term investors. 
    • I've actually used trading bots before and found them effective, especially in volatile markets. While copy trading can be great for following experienced traders, bot trading allows for more customization since you set the rules or algorithms yourself. It's useful if you want to automate your strategy and avoid emotional decisions. For the Bitget Trading Bot Carnival, using a bot could help maximize your trades on those tokens, could be worth giving it a shot. You might end up preferring it, especially with the prize pool up for grabs.
×
×
  • Create New...
us