API 401 (Unauthorized) error.security.client-suspended

[doart3]

Hello

I have been trying to connect to your API, which I have done successfully, and now trying to get in to the Streaming API (which has been challenging since I am using Go).

Just now my client stopped working and I get the error: 401 (Unauthorized) error.security.client-suspended
Why did this happen? How can it be fixed?

An unrelated question is: is it possible to use your Streaming API through generic websockets (without using the lightstream library)?

Thank you

[Steveonline]

Almost certainly it means you have locked your password by your system entering it incorrectly too many times. If it's on the live account, you can reset your password in the normal way, if it's on the demo account you are having the issue then you have to stop your system trying to log in, then ask IG to unlock your account, then if you don't remember the password, set a new one in the API settings.

[pbs]

So if this happens on a prod/live account you can fix it yourself but if it happens on a demo account you get locked out until IG gets around to it, this makes sense how? Quite frankly it doesn't make much sense to me, and it cuts into peoples productivity needlessly.

The demo gateway should be a place where you have more control, not less control, and it's a place where your likely to be developing, intentionally testing and running into bad payloads or code that might cause unexpected auth errors, of course there is the fact that even new users unfamiliar with authentication, or people like myself who haven't used IG api for quite a while and are resurrecting old scripts run into a few bad auth attempts, and are then forced to stop development and lose precious time, just because IG.com still thinks this is perfectly fine, that is to say to suspend without remediation demo accounts which should be for testing, but if its a prod account, it's all fine and well, and this makes sense how?

Am I the only person that thinks this is completely bizarre. Surely this is not right. Please fix this IG.

How about at least increasing the limit for demo login attempts if your going to be this oppressive? I am sure none of us who run into this issue enjoy the productivity wasted, anymore than IG enjoy the constant inflow of similarly affected users, whom, quite frankly as users of a demo API shouldn't be having to contact IG for such trivial things anyway. It's not like this is an issue in prod, so why of all places is it an issue in demo api gateway, of all places, where it should be easier, not more difficult to do the setup and testing of new auth sets, what a madness gents. Just my opinion I guess.


Best,
A

[CharlotteIG]

13 hours ago, pbs said:

So if this happens on a prod/live account you can fix it yourself but if it happens on a demo account you get locked out until IG gets around to it, this makes sense how? Quite frankly it doesn't make much sense to me, and it cuts into peoples productivity needlessly.

The demo gateway should be a place where you have more control, not less control, and it's a place where your likely to be developing, intentionally testing and running into bad payloads or code that might cause unexpected auth errors, of course there is the fact that even new users unfamiliar with authentication, or people like myself who haven't used IG api for quite a while and are resurrecting old scripts run into a few bad auth attempts, and are then forced to stop development and lose precious time, just because IG.com still thinks this is perfectly fine, that is to say to suspend without remediation demo accounts which should be for testing, but if its a prod account, it's all fine and well, and this makes sense how?

Am I the only person that thinks this is completely bizarre. Surely this is not right. Please fix this IG.

How about at least increasing the limit for demo login attempts if your going to be this oppressive? I am sure none of us who run into this issue enjoy the productivity wasted, anymore than IG enjoy the constant inflow of similarly affected users, whom, quite frankly as users of a demo API shouldn't be having to contact IG for such trivial things anyway. It's not like this is an issue in prod, so why of all places is it an issue in demo api gateway, of all places, where it should be easier, not more difficult to do the setup and testing of new auth sets, what a madness gents. Just my opinion I guess.


Best,
A

I have passed these messages on to our technical team and the importance of having the demo up and running. 

All the best 

[cornstar94]

I faced the same issue... seems like the issue is still not resolved in 1H 2021...

[MasterMind]

i am also facing this issue on Demo Account, it is very unusual for demo account to get suspended because i am working for a customer who hired me to automate his transactions and i haven't started developing the project properly and account is suspended...please fix this, because this indeed reduces the productivity 

[OfentseIG]

Hi @MasterMind

Please reach out to webapisupport@ig.com, this email address is specific to API support and might have more knowledge to assist. All the best, OfentseIG