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Fund Withdrawl


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2 hours ago, wmorrogh said:

through the system I asked for 1500 to be returned to my card but this hasn't happened. Very dissappointed How do I make a formal complaint

 

Find IG a great system and am really pleased with it

look at the 'contact us' page. yes the bank hol will slow down the transaction and also a first withdrawal can take longer than usual as there are security checks at each step of the way. IG > Payment Service Provider > Mastercard/Visa/ Paypal > Your Bank. 

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If I could get anyone in support it would ease my mind, Support next to useless. Miros the guy who hassled ne to get the accoont set up is now unavalable. I am switching to plus500 much better customer support on whatsaapp

 

SUPPORT is a total joke!!!!

 

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got the number of the trading desk was on hold for 13 mins...got on to the relationship manager who help set up the account and he promised to email the desk and for them to get back to me...that was over an hour ago.

 

I say again I love the system but support /trading desk sucks\

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On 02/06/2021 at 01:05, salmandogo said:

and it also doesn't make sense that you requested a withdrawal and have not received it, from april 17 to may 5. I think the period is too long. just how true is this please?

Hey @salmandogo

Thanks for your post. 

I can see the thread is a little old so thought I would post here. The usual time period for getting your funds back is the following. If it exceeds these time frames I would advise reaching out to us so we can assist: 

Card - 2-4 working days 

Bank - same working day if made before mid-day. If the withdrawal is made after mid-day it will be with you the following working day. 

PayPal- within 24 hours on a working day 

I hope this helps if you have any other questions let me know :D 

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