JakubIG

Hi @Eragonnm, You are using a CFD EPIC on a Spread Bet account. The EPIC for the equivalent instrument on Spread Bet is CS.D.LTCUSD.TODAY.IP If you are using a CFD demo account than the EPIC is fine but you shouldn't be using DFB in expiry as that's for Spread Bet accounts. Thanks, Jakub

Hi @Caseynotes I believe @krader is talking about a standard IG demo account. @krader I see where the problem is. I will raise a technical ticket and share with you its number via email. Thanks, Jakub

Hi @Darzad, You can buy Wise PLC on our platform as shown in the screenshot below. Given the fact that every platform is the same you should be able to see it as I am. Thanks, Jakub

Hi there, Today the markets are closed. That's the reason why you don't have the "market order". Thanks

Hi @gc81, You should be able to attach a trailing stop to an existing position as described in the screenshot below: Thanks, Jakub

Hi there, The book cost is the actual cost of buying the shares at the time you bought them. The market value is the value of the shares there and then at that point in time. Say you bought 100 shares at 200p per share. Your book cost is 100 x 200p = 20000p a.k.a £200 Say the market then goes to 250p per share. Your book cost is still £200 (as the price you paid for the stock hasn't changed), but the market value is now £250 I hope this clarifies things but let me know if I can help further.

Hi @manafull, I see that there is some confusion around trading on L2 and our web platform. The main difference between L2 and our web platform is that on L2 you can trade shares using DMA (only shares!). A professional/retail/L2/MT4/PRT trader will always trade on the same ASX 200 cash index price. I'm not sure what does this question mean. On indices we offer Future contracts and Cash contracts. The price data feed of a future contract is coming directly from the exchange and we just adjust it for the spread (that's how we make money!). On future contracts you don't pay any overnight funding as the spread is wider. The price of an index cash contract is calculated by taking the price of the Index future contract and adjusting it by the Fair Value. The Fair Value is taken from Bloomberg and it's updated constantly throughout the day. In a nutshell it consists in readding the dividends and subtructing the interest to the price of a future contract.

Hi @JohnPereira, On MT4 you can't use the Guaranteed stops as they don't support it. You can use them only on our own IG platform. Thanks, Jakub

Hi @NathanBoug, We don't lend out our clients' shares and we've never done this before.

Hi @hameedasgcgroup, We offer 2 external platforms (MT4 and ProRealTime) on which you can create and run a trading system. On MT4 you can launch Expert Advisors - On ProRealTime you can create or upload an automatic trading system. If you are interested in ProRealTime you can check out this forum where traders can share codes and help each other. Thanks, Jakub

Hi @Spottz, When the market is closed you can place a limit/stop order to buy/sell. In my example, I'm placing a stop order to buy 100 shares at the price of 249. This means that I'm willing to buy 100 shares at the price of 249 or higher. If the market will open at 248, my order will NOT be executed. If it will open at 249.01 or 380 it will be executed. If you are looking to place an order which will buy the shares at whatever price it will be at the opening, this is not possible. Thanks, Jakub

Hey Joe, What kind of pending order are you looking to place? On which account (CFD, Share Dealing, Spread Bet)? I have created this screenshot for you on a CFD account

Hi @gxcbv @manafull, In the CFD industry there are brokers who don't hedge client's exposure and brokers (like ourselves) who hedge client's exposure. In a perfect world the exposure of short clients would net off the trades of long clients however this is not always the case. Our hedging model allows us to take an exposure in the underlying market for the remaining exposure which doesn't offset - This way we don't need to hedge every trade, worry about profits of our clients and results in lower costs for hedging in the underlying market (commissions, interest etc.). We make our money primarily through our spreads and overnight funding with other fees making up a small proportion of our revenue. I would like to remind also that IG is regulated by several bodies globally, including top-tier regulators like the UK's FCA, Germany's BaFIN, Australia's ASIC - This should be quite reassuring from a dealing execution and transparency perspective. Empowering our retail clients has become part of our journey and a common goal - We are doing our best to provide our retail clients with innovative products/platforms, webinars, news and the acquisition of TastyTrade 🍒(which is now finalized) has been done in line with this purpose. In regards to L2 dealer, it is a platform designed for our own traders, so it's for people comfortable with increased complexity of DMA shares trading. All the info is available on our dedicated page. If you have encountered any technical issue during the installation/launching process please let us know @ chartsupport@marketdatasystems.com and our dedicated TS - IT team will be more than happy to assist you with that.

Hi @BigDeal @crystak, The ancillary costs consist of Custody fee and currency conversion. Currency conversion: When your trade requires conversion of one currency to another, we charge a currency conversion fee, added on to the conversion itself. Custody fee: A fee charged if you hold investments on a share dealing account or ISA at the end of a quarter, and have traded fewer than three times in that quarter. The fee does not apply if you only hold cash on your account, and any commission you pay reduces the fee by the relevant amount.

Hello, @Nirmit @aklxx100 the pay date for the Spin Off was the 30th of June. Our Custodian delivered the shares to us after that date and we allocated the new shares on the accounts on the 6h of July. Thanks, Jakub

Hi there, Poolbeg Pharma is not listed yet and doesn't have its own ISIN. We will book the new shares on your account once it's listed and we have the new shares delivered from our Custodian.

Hi there, On our platform you can't add more than one Bollinger Band. We offer a 3rd party platform which is called ProRealTime. On this platform this is doable and they have a wider choice of indicators. If you wish to try it, please go on MyIG > Settings > ProRealTime and you will be able to launch it from the Dashboard.

Hello, We have received the dividend today from our custodian and posted it accordingly on all the accounts.

Hi Lloyd, I'm sharing with you an easy way to check the EPICs of all our instruments:

Hi there, Please check your account as the GKP has been booked today on the accounts. We usually post the dividends 1-3 working days after pay date.

Hello, We don't offer/have the access to the LSE International Order Book, this is the reason why you can't trade it on Share Dealing. We do offer it however on CFD/SB.

CFDs are banned in the US. If you are a US citizen but you have the residence in the EU or another country, you will be able to trade CFDs on Cryptos.

Hi there, If you need the .exe file please find it below: http://www.ig.com/content/dam/publicsites/igcom/mt4/ig4setup.exe

Hi Redman, 05.07.21 US markets were closed due to the Indipendence Day. All the best, Jakub

Hi there, ProRealTime is totally free on demo accounts. If you generate monthly £30+ in spread and commissions, PRT will be free on your Live account as well.