[HIN]

Hi @Munza

CHESS Participant Identification Number (PID) 20018. 

Regards

Anda

[LIT Global X Lithium & Battery Tech ETF]

Hi @Torre

Thanks for the question 

Please note that this ETF is open to retail traders. You can trade it on a share dealing account or a leveraged account. It is not ISA eligible. If you do not have a Mifid score you may get the rejection stating it is a complex instrument. In that case you simply need to call the helpdesk and go through the appropriateness questionnaire to determine suitability.

All the best

Anda

[Stop loss Share Trading platform]

Hi Kudat

Search for the share that you are holding, then click on it. From the deal ticket click on Sell. Then add the quantity of shares that you hold. Then order type would be stop, stop level is the price you want to sell at, expiry is good till cancelled. Deal ticket looks like the below screenshot but sell would be highlighted red. 

All the best

Anda

[Stop loss Share Trading platform]

Hi @Kudat 

Thanks for the question

Please note that the stop loss feature is an OTC product and is thus unavailable to share dealing accounts, where orders go directly through the exchange. You can however place a Stop order GTC to sell at your desired price. I hope this helps!

Kind regards

Anda

[Trading alerts]

Hi @Michael053

Unfortunately our platform does not have the functionality to place an indicator alert on the parabolic SAR. We are happy to pass this as feedback to our developers. 

Many thanks

Anda

 

[All Active Asset Capital]

Hi @PriorCleeve

Thank you for the question

Please note that All Active Asset Capital has delisted.  As you hold the shares in a Share Dealing account they will remain on your account up to a point when they are either deemed worthless or a shareholder settlement is received by our broker. The shares cannot be removed until this is replicated from our broker and we match their bookings accordingly. I hope this helps

Regards

Anda  

[Lowest Price discrepancies between timeframes.]

Hi @TraderGT1

Thank you for the question

On the 1 hour time frame 150.835 is the low for the next hour. i.e after your stop had already been executed. If you go to the previous candle you will see that the low is 150.900 as you would expect. Hope this clears it up

Regards

Anda

Below shows the relevant candle as well as the one post trade execution

[Lowest Price discrepancies between timeframes.]

Hi @TraderGT1

Thank you for the question

When closing a long position you need to sell to close. Therefore your position would be closed basis the bid price. You can switch to the bid price by right clicking on the chart, then selecting price, then bid. If you change to the bid price you will see that your position was closed basis your stop level which you had set at a price of 150.910. The low on that candle is 150.900 which would have triggered your stop accordingly. I have attached a screenshot to illustrate the above. 

Kind regards

Anda

[Account being restricted, cannot open new position]

Hi @billywong0817

Please note that the helpdesk has sent you an email regarding the closure of your offshore IG account on the 17th of August 2021. Please refer to the instructions therein. 

Regards

Anda

[FTSE 100 Weekly Options - valuation on expiry?]

Hi @Sam252

Yes that is correct, and apologies for the lack of clarity that you received earlier. 

Regards

Anda

[FTSE 100 Weekly Options - valuation on expiry?]

Hi @Sam252

Our model continuously values the FTSE100 weekly options. The model will use Friday at 16:35pm as the time at which the rate of decline will come to an end. This coincides with the time settlement is released officially which occurs after a 5min auction period. 

Regards 

Anda

[Stop Loss in an ISA share account?]

Hi @stuart775

A stop loss is an OTC product thus it is not available on the ISA/share dealing account where orders go directly through to the exchange. The closest work around is to place a working order to sell at your preferred stop level. This order would need to have a good till cancelled expiry(GTC). I hope this helps!

Regards

Anda 

[ETF Dividends]

Hi @BillyWhizz

The next dividend is only forecasted to be declared in early September. If you use the previous dividend as an illustration. 0.0813 x 280 shares = GBP19.34 dividend payment. Thus GBP19.34 would have been credited to your account. Hope this helps.

Thanks

Anda  

[Pro Real Time - Issues]

Hi @Ben_O

Would you please send a technical report on PRT through the help center, one of our IT team members should be able to assist you. You can access the help center from the help button on the main toolbar. 

All the best

Anda

[Website is not showing updated detail graphs]

Hi @Darrenm

Thanks for the question. 

If you are referring to the SA equity charts, they are not updating because the JSE has not as yet opened for trading today. There is a delayed opening because of an issue at their end. 

Thanks 

Anda

[how to set up 2 MT4 platforms dispalyed of the same acct]

Hi @ben_fu

Thanks for the question

You simply need to install MT4 again in a different location. Please see the below steps:

1. Download MT4 setup file from the following link and run it: http://www.ig.com/content/dam/publicsites/igcom/mt4/ig4setup.exe
2. Tick to agree with terms > Settings:
3. Browse > Expand Desktop* > Make New Folder and name e.g. 'IG MT4 2' > OK > Rename Program group e.g. 'IG MetaTrader 4 Terminal 2' > Next:
4. Finish:

I have added some screenshots below which should help.

All the best 

Anda

[How long to get paperwork approved in account opening]

Hi There

Have responded in a another post. 

Regards

Anda

[Rikki]

26 minutes ago, Guest Rikki said:

I’ve submitted required paperwork (bank account details and indemnity form). 
2 days ago. How long doe it take to actually get an account opened???

3days isn’t a great experience 

Hi There

Apologies for the delay in the opening of your account. Please provide the email address linked with the application and we will arrange for your account manager to contact you ASAP. 

Thanks

Anda

[App push notifications not working]

Hi @DoubleThinker @Eddie_E1

The issue that we had with the notifications is now resolved. Please let us know if you have any further issues. 

Kind regards

Anda

[Carbon Emissions DEC-21 - Why Voice Only?]

Hi @samueldaly

We had an issue that affected the pricing on the demo. This has now been resolved, you should now be able to trade on the Demo. 

Many thanks

Anda

[Stock Requests]

Hi @eduard1986

Thank you for the query

The issue should now be resolved. Please check on your side and confirm

Regards

Anda

[Visualization overnight cost of DFB for Spread Bets]

Hi @markov1207

Thanks for the question

If you to My IG>Live accounts>History on the web based platform then you should be able to view the past activity/transactions on your account. If you are not able to access it there then you can also email helpdesk.uk@ig.com and ask for your ledger summary to be emailed to you. 

Many thanks

Anda

[why did my order stop out]

Hi @theruleof7

Thanks for the question

The trade was stopped out basis the stop level instructed at 0.90537. The trade was stopped out at a price of 0.90493 meaning that you incurred 4.4 points worth of slippage. I have attached a screenshot indicating the time your stop was triggered. Remember to always check the bid price when selling to close and the ask price if buying to close. I hope this helps. 

Many thanks 

Anda

[Invest in the Australian market]

Hi @Paul17

You should be able to invest in Australian shares from your share dealing account. If you are not able to see the shares please contact helpdesk.uk@ig.com and ask to activate the Australian market data feeds. 

Many thanks

Anda

[Unable to access or open positions in New Zealand market for IG standard trading platform]

Hi @ssha

Unfortunately the data feed will not be activated for the L2 account either, if you need further details please contact our helpdesk. 

Thanks

Anda