[L2 market depth nasdaq totaview]

Hi @KieranClaydonFrench

Please see the following link for details of our L2 offering. 

https://www.ig.com/uk/trading-platforms/l2-dealer

Thanks

Anda

[EasyJet Rights Issue]

36 minutes ago, Guest andrewuk said:

Can I participate in the rights issue if I hold my EasyJet shares in a Stocks and Shares ISA and have already used up my £20k S&S ISA allowance for this financial year? 

Hi Andrew

Please refer to point 5 in the FAQ blog above

Regards

Anda

[Market not open to trade]

Hi @MelvinTWL

Thanks for the query

We display the dealing hours in the info section for shares because shares will follow normal exchange hours. For the rest of the markets you can view the dealing hours through the product details on the website. Please see the following link:

Thanks

Anda

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-indices-spread-bet-product-details

[EasyJet Rights Issue]

Hi @Lyn

Thanks for the query

Yes you can sell your rights as they are tradeable, for more information please visit our FAQ blog from the following link

 

Thanks 

Anda

[Delay in fund clearing.]

Hi @SHAHRIARDADKHAH

Thank you for reaching out

The funds should have cleared by now. 

Thanks

Anda

[South Korean Stock Market]

On 10/06/2020 at 12:10, Guest Jen said:

Samsung and some Korean companies like pharmaceutical company has good potential. Any plan to bring korean market now? 

 

5 hours ago, Guest I am interested said:

In owning south korean stocks like samsung, sk, lg, hyundai, naver, kakao, posco, amore etc

Hi All

Unfortunately we still do not offer that particular exchange on our Share Dealing account. 

Thanks

Anda 

[Only accepting orders to close positions]

Hi @AR22

Thanks for the query

The closings only status on a share means that we do not want to accept any new opening positions, but are happy for clients with existing positions to close them online. This could be due to a risk parameter such as volatility or liquidity, or perhaps a corporate action. 

Thanks

Anda

[Positions on Barrier options not shown via API]

Hi @Percolator19665

For API support please visit the below links:

https://www.ig.com/uk/trading-platforms/trading-apis/how-to-use-ig-api

https://labs.ig.com/rest-trading-api-guide

You can also email webapisupport@ig.com

Thanks

Anda

[Asset on Chart but not available in MT4 account]

Hi @OlliMur

Thanks for reaching out.

Please note that our product offering on MT4 is limited to FX, indices and commodities. We do not offer shares or ETFs on MT4. You would need to trade these on the IG trading platform or on ProRealTime. 

Thanks

Anda

[4 hour candle times]

Hi @wixy24

Thanks for the query

Unfortunately this is something that you cant do on the platform. However we are happy to pass this on as feedback to our developers. 

Thanks

Anda

[Pinchos shulem rottenberg]

Hi there 

Thank you for reaching out

You can change the timeframe by clicking on the top right hand corner of the chart. Please see the attached screenshot. 

Regards

Anda 

[Islamic account]

 

28 minutes ago, Guest zaid znaidi said:

Hi

i want to invest in forex, but i don't know what are you offering islamic accounts?

Hi there

We do not offer Islamic accounts anymore. 

Thanks

Anda

[App push notifications not working]

Hi @guwest

Please email our IT team on helpdesk.uk@ig,com

Thanks

Anda

[US stock dividends]

Hi @alcoholic8888

Thanks for the question

We pay dividends as a cash credit to your trading account.

Thanks

Anda 

[When will alerts be working again?]

Hi @guwest

Thanks for the question

Have you tried refreshing your browser or using a different browser? If on the app can you try reinstalling the app. If the issue persists please email helpdesk.uk@ig.com with some screenshots of the error message so that it can be investigated by our IT team. 

All the best

Anda

[Long Term Investment]

Hi @Matthew

Thank you for reaching out,

1. Paypal withdrawals are free of charge our side, although it may be that you are charged by Paypal itself. The advantage of Paypal is that withdrawals can clear immediately, or up to 24hrs at worst. EFT withdrawals are also free of charge but can take up to 3 business days to clear. You would need to weigh up the pros and cons of each method in this case. 

2. In the share dealing account you wont have to pay margin as you will be buying the share. Therefore you will pay for the purchase price of the share. 

The fees mentioned are correct

Thanks

Anda

 

[account approval]

Hi @asimnajeeb12

Thanks for the question

We have reached out to your account manager, they will be in touch shortly regarding activating your account. 

Thanks

Anda

[mr]

Hi @asimnajeeb12

Thanks for the query

We have reached out to your account manager, they will be in touch shortly regarding activating your account. 

Thanks

Anda

[chart grid for time values]

Hi @kwokhlee8888

Thanks for the question

The vertical grid line will update automatically depending on the date range, its not something you can change on the platform but we can pass the feedback on to the developers. 

Thanks

Anda

[EasyJet Rights Issue]

Hi @keyman22 @kais

Thanks for the question

You would have noticed that the rights have now been booked onto your account. You will be sent an email from our corporate actions team providing all the details relating to the rights issue. To exercise your rights you simply need to reply to the email with your instruction. 

Thanks

Anda

[EasyJet Rights Issue]

Hi @DeuceBiggalow

Yes, that is correct. Your entitlement will be based on what you hold at the close of trading today. Remember the terms are 31 for every 47 that you hold. So that would be 679 rights. (1030/47)*31 

Thanks

Anda

[EasyJet Rights Issue]

Hi @DeuceBiggalow

The shares that you held on Wednesday make you eligible to participate. However what determines how many rights you are entitled to will be the shares that you hold going into Monday. What you held on Wednesday is irrelevant in this regard. 

Thanks 

Anda 

[EasyJet Rights Issue]

Hi @DeuceBiggalow

Thanks for the query

Please note that the ex date for the event is 13/09/2021. You would need to hold the shares going into the trading day on Monday to be entitled to the rights. The benefit of the rights remain with the seller selling his shares on or post the ex-rights date. The date of record is the cut-off date where you would need to appear in the shareholders list, in order to determine eligibility to participate in the right issue. 

All the best

Anda

[promotions for new traders]

Hi @steve johnson

Thanks for the question

Please contact our new business team from the below details, they will be able to assist.

Thanks 

Anda 

[Oil jumps 3% after last week's heavy losses]

Oil rallies towards $73 on tight U.S. supplies, Biden-Xi call

LONDON, Sept 10 (Reuters) - Oil rose towards $73 a barrel on Friday, supported by growing signs of supply tightness in the United States as a result of Hurricane Ida and as U.S.-China trade hopes gave riskier assets a boost.

https://www.reuters.com/business/energy/oil-slips-chinas-plan-release-crude-reserves-airline-demand-woes-2021-09-10/