[Unable to access or open positions in New Zealand market for IG standard trading platform]

Hi @ssha

Unfortunately we will no longer be able to provide you with the New Zealand data feeds due to dealing desk instruction. For further details please contact helpdesk.au@ig.com.

Kind regards

Anda

[Nervous about depositing funds - ig tried to withdraw 10 x more money from bank account]

Hi @ReenaVerma

I can confirm that there are no issues with the system. If you are still nervous about your first deposit you are welcome to contact the helpdesk who will be able to facilitate this on your behalf. 

Kind regards

Anda

[End of financial year portfolio/position summary]

Hi @Bursitis

Thank you for the question

That information is in your daily statements. If you go through your emails you would have received one on the 30th June 2021. If you are unable to access the statement then please email helpdesk.au@ig.com and request for it to be sent to you. Many thanks

Anda

[Stop on open orders]

Hi @quluqulu

I can see the position has been closed at your requested stop level of 3900. In some cases there is lag between the time the stop is triggered and when it is filled on the platform. Hope you have a great day further. 

Many thanks

Anda

[shorting . PALANTIR]

On 12/08/2021 at 16:50, amilio said:

why we don't have short for such a big company . 

 

Hi @amilio 

Thanks for the question, a share will usually be restricted from short positions if we are unable to lend it from our broker. This can be influenced by a variety of factors such as: Small market cap, if the share is undergoing a corporate action or heavily shorted shares.  In some cases we are able to borrow against our own inventories, so it is best to contact the helpdesk to check for borrow. All the best

Anda

[Bankruptcy]

1 hour ago, Stingray77 said:

Hi support 

Can you tell me what happens if a share ceases to trade, because the company has been wound down? I.e if I had a position of £200 pp in a 2p share would that be a £400 loss or would my position just cease to exist and I'm liable from what ever positive or negative balance I gave on that share?

Hi @Stingray77

Thanks for the question

We will close your position at a price of zero, meaning that you would realise the GBP400 loss. We will then typically open a proceeds line which is untradeable and brings no value to your account. If the company is ultimately declared worthless and there is no return to shareholders, then the proceeds line will be closed at a price of zero. Hope this helps

Regards

Anda

[Is IG streaming APis down?]

Hi @vinodkarwa

I can confirm that API systems are operational. If you are still experiencing issues please can you send an email to helpdesk.au@ig.com describing the issue and providing screenshots. All the best

Anda

[Charts randomly defaulting to White and Freezing.]

Hi @nit2wynit

Thank you for the query

Can you try using another broswer- Chrome is recommended. If the issue is still prevalent then please send a screenshot to helpdesk.uk@ig.com for our IT team to investigate. All the best

Anda

[How many trades do I need to close before Trade Analytics works?]

Hi @Ann65

Thank you for the question

There is no specific amount of trades that should be closed before the program should start working. I suspect that they may be a lag before it starts working. Please note that Trade Analytics is still a beta version, so I would give it till Monday. If it is still not working then would you please send some screenshots to helpdesk.uk@ig.com for our IT team to investigate. All the best

Anda

[riskpit]

Hi @specwise

Thanks for the question

To enable deleting using the delete key on the keyboard you can do the following:

Click on settings from the main toolbar, then platform, then objects in the shortcuts section. You would then have to click in the delete object box. Then press the delete key. The box should change from being blank to showing delete. I have attached a screenshot of what this should look like. All the best

Anda

 

[Stock borrowing costs]

Hi @Ranks007

Thanks for the question

Daily borrow cost is calculated as follows:

Borrow Cost = Number of shares x Price x Borrow Premium(%)/ 365

I see that you were charged for 3 days because you held the position through a weekend. The borrow premium as it stands on Qantas is 0.9%. I hope this helps in reconciling the charge. 

Many thanks

Anda

[How does IG decide which markets to deal in]

Hi @Fatbrain thanks for the question, please note that we make certain shares available for share dealing only whereas certain shares are available for both leverage and share dealing. This is a decision that would be made by our shares desk based on range of factors such as borrow, broker margin, market cap etc. The best place to check is market info>other in the deal ticket. This section would show if a particular share is restricted. All the best 

Anda

[How to be a accredited investor]

15 minutes ago, Guest Mark Wilkinson said:

Hello! Do you have any examples regarding professional experience?

Hi Mark

Thank you for the question, a Banker, Portfolio Manager or Sales Trader are examples that come to mind. The list is potentially endless though. The experience will be considered so long as the position was a professional one in the Financial sector that requires knowledge of spread betting or CFDs.

All the best

Anda  

[Year financial statement for ATO]

1 hour ago, MFRAGLER711 said:

Hi 

No EOFY statement received via email or not in the history, history only shows CFD, not share trading. When we can get the statement? It is August now, It should be that hard if set up in the system to generate statement automatically. 

Hi @MFRAGLER711 , please note that Consolidated Tax Certificates have been released and should be available from My IG>Live accounts>Statements. This statement is automatically generated only if you received dividends during the tax year. Please see the below link for more information on the statement types we provide for the different account types. 

https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive

Many thanks

Anda

[Can't short some stocks]

On 20/04/2021 at 12:38, Mitrad12 said:

Hi,

 

I am experienced in buying within ISAs however I am new to IG and shorting using spread bets and have tried to short some stocks on my demo account including Mulberry, Deliveroo and Just eat. I also tried Deliveroo on my live account but do not get the option to short on any of them only to close, is this because they are deemed too high risk by IG?

Thanks Ian

Hi Ian

Thank you for the question, We only offer Mulberry on a share dealing/ISA account due to the share being unborrowable as well as high broker margin.  This means that you would not be able to take a short position on this share because we do not offer opening positions on leveraged(spread bet or CFD) accounts. Deliveroo is unborrowable meaning we are unable to borrow stock from our broker against which we can offer short positions. In cases where a substantial number of our clients are long we can borrow against our own inventories and potentially offer you a short position. You will have to call in and check borrow in this case. Just Eat London listing is available for short positions on the DFB contract, The US listing is only available for share dealing/ISA. Please note that you can check under market info>other to see if there are any trading restrictions on a share. Hope this helps

Regards

Anda 

[Order rejection]

1 hour ago, Salty76 said:

My order has been rejected but still shows up on my orders and my funds have not been credited. Can someone help here?

Hi There

Your issue has now been resolved, can you please have a look to confirm on your end. 

Thanks

Anda