[ProRealTime - Multi time frame stop loss / trailing stop loss]

Hi @Anjalie

Yes we do offer trailing stops on PRT. Please tick the stops box from the deal ticket then change from stop to trailing on the drop down arrow. Can you elaborate on what you mean by a multiple time frame stop loss?

Thanks

Anda

[Login in demo API doesn't work]

Hi @JCTrader

The best way to get support on API related matters is to write to webapisupport@ig.com

All the best

Anda

[App push notifications not working]

Hi @guwest

Thank you for the feedback

We have not had any cases reported today, please can you try refreshing your browser or reinstalling the app. Can you also check that your notifications are correctly configured on the settings tab of the My IG page. 

Thanks 

Anda

[Trying to get it right from day one - Learning as I fail]

Hi @jandj

This is a good read, thank you for sharing your trading insights. All the best

Anda

 

[Minimum Per Point]

Hi @JPH333 

Thank you for the question

On a live account we would accept a minimum bet size of $0.01 per point. When you are hedged you would receive a margin concession. You would only pay 10% of the usual margin requirement on each side. 

All the best 

Anda

 

[Trading European shaers]

Hi @Jgoold

Thanks for the question

If a share does not appear when you search for it, it would usually mean that we do not offer it. You can request for that share to be added to the platform if it trades on one of the exchanges that we offer. The shares desk would then assess the share based on their risk based criteria and revert back to you with an outcome. You send requests to add shares to helpdesk.uk@ig.com. 

Thanks

Anda

[Legal Entity counterparty to trades]

Hi @JPH333

Thanks for the question

Can you please elaborate on what you mean by 'what legal entity am I facing'. Please see the below link on how we treat client funds.

https://www.ig.com/uk/client-funds

Thanks

Anda

[Small account]

Hi @thanos 

As correctly pointed out in the above thread we only offer spread betting if you are a resident of the UK or Ireland. 

All the best

Anda

[Share Dealing Charges]

Hi @nit2wynit

I believe that you have been answered in another forum. Be cognizant of the exchange rate and the 0.5% FX conversion admin fee. You can also convert your account into a multicurrency account as was suggested. 

Regards 

Anda

[Website is not showing positions on the graphs]

Hi @Darrenm

Thank you for the question 

If you right click on the chart, then go to show, then tick open positions it should solve the problem. Please see the below screenshot. 

Regards

Anda 

[Share Dealing Charges]

Hi @hamza2304

1. There is no minimum or maximum to the number of trades that will qualify. The discount would be applied for the month regardless on the number of times traded that month. Take note that each trade would have to have less than GBP25000 notional value .

2. Yes you would be entitled to the discount continuously if you place 3+ trades every month going forward. 

Hope this helps

Anda  

[Share Dealing Charges]

Hi @hamza2304

Thanks for the question

US shares means shares listed on USA exchanges. Please note that the commission discount applies for the following month after you have placed 3+ trades. So if you place 3+ trades in August you would then qualify for the discounted commission on trades placed in September. All the best

Anda

[Evraz Percentage Change is misquoted.]

Hi @Gavster

It appears that the same has happened with HBR. This is an issue that we are aware of and has been reported to our IT team. We hope to have it resolved soon. All the best

Anda

[Preset lines on a trading chart]

Hi @Clint

Thank you for the question

The top line corresponds to the price level at which you opened your trade. The bottom line corresponds to the current market price. All the best

Anda

[Point to Point Lines Don't Adjust to Time Frame]

Hi @TomTeej

Thanks for the query

The point to point drawing tool remains on the same points regardless of the timeframe. Moving from one time frame to the other will result in different candles at your specified points i.e a point on a 4 hr timeframe will have a different corresponding candle on a 1 hr timeframe. I would suggest trying out one of the indicators, e.g we recently added the SuperTrend. All the best 

Anda

[US 500 Option Chain Not Displaying Quarter Strikes after 4500]

Hi @Peter15

The available strikes should not differ due to account location. Please can you refresh the platform and provide feedback once done. 

Thanks

Anda

[Dividend adjustment on options]

 

15 hours ago, Guest Ryan Thomson said:

The info button on index options advises that prices are based on the futures price adjusted for dividends, interest rate etc. How exactly are index futures adjusted for dividends? I know that spread bets on index futures receive an amount equal to the dividend as a payment directly to IG account.

Hi Ryan

Index futures which are dated are not adjusted for dividends as the effect of dividends and interest has already been included in the price. We will thus take the price directly from the exchange and wrap IG spread around that. 

Our cash indices are a synthetic product that is created by IG. To price them we will take the futures price directly from the exchange, we will then make a fair value adjustment(add dividends and deduct interest) to derive a cash price. That is why you will pay interest on a daily basis and have dividend adjustments when trading the cash contract whereas this will not occur on the dated contract. All the best 

Anda

[US 500 Option Chain Not Displaying Quarter Strikes after 4500]

Hi @Peter15

Thanks for the question, those strikes have since been added. All the best 

Anda

[Charts randomly defaulting to White and Freezing.]

Hi @andy @nit2wynit

Thank you for the feedback

We have alerted our developers to the issue and it is currently being investigated under the following reference number INC0571793. We hope to have it fixed soon. 

Kind regards

Anda

[Market no longer available online]

Hi @Noodl321

The rejections were because the order was too small to set the new touch price. That would mean the order was too small to be the lowest offer on the exchange. I see that you have found success trading at quote which would have been my next suggestion. All the best

Anda 

["errorCode": "error.security.api-key-invalid"]

Hi @DoctorCoward

The best way to get API support is to reach out to webapisupport@ig.com. All the best 

Anda

[Different profit/loss for SPX500 between live and demo for same lot size and point movement]

Hi @Gertrude

Thank you for the query,

You would need to be cognizant of the spread or the commission charged in a particular trade. Two equivalent bet sizes should bring about the same running profit for an equivalent point movement, however there would be differences in the charges. Please refer to the below links. One will give you the differences between demo and live trading, the other will provide you with our live account charges. All the best 

Anda

https://www.ig.com/uk/help-and-support/accounts-and-statements/my-accounts/how-does-a-demo-account-differ-from-a-live-account

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges

[Can force open be used to open multiple positions on the same share in the same direction?]

Hi @LTownly

Thanks for the question

You would not need to use force open if you were opening multiple positions in the same direction. The platform would keep them separate as each would have its own opening level. The platform will net off positions by default. So you would need to use force open if you were taking a trade in the opposing direction to what you already hold, and you wanted the position to remain separate instead of closing what you already hold. All the best

Anda  

[MetaTrader 5?]

Hi @RFSmithers

We are actively investigating MT5 and the value it can deliver to our clients. We are looking at this very closely however we do have to prioritize the client experience on MT4. This means it may take some time before MT5 is available. The working parts that would exist between IG and MT5 are quite a task to work to and so it is likely it will be at least another year before we will see MT5. We do appreciate that is some time away, however the expression 'Measure twice, cut once' is very pertinent to what we are looking to achieve.

Kind Regards

Anda 

[Alarm not workiung?]

Hi @twu1234

We have no reported issues with alert sounds. Please click on settings and ensure that the alert sound effect is switched on as is illustrated in the below screenshot. If this has not resolved the issue please contact helpdesk.uk@ig.com as it may be something that our IT team can look at. 

All the best

Anda