AndaIG

Hi @MrNSig
Thanks for the query. 
Break even when buying a put = Strike Price - Option price
Therefore using the the 11520 strike as an example break even = 11520 - 30.4 = 11489.6
Therefore the market would need to settle at 11489.6 or below to make profit. 
Settlement was at 11507: 
Therefore P&L can be calculated as follows: (11489.6 - 11507) * 0.5 (bet size) = -8.7
Commission : 0.1GBP per contract or 0.1GBP per 1GBP per point position
Therefore commission payable = 0.5*0.1GBP = 0.05 GBP
True PnL= -8.75GBP
A more simple formula is as follows:
Profit/Loss = Bet Size x (Option closing price - Option opening price)
 

Hi @IThinkImInvesting
Thanks for the query. 
Unfortunately you cant disable the side bar on the My IG page. However you can change your default view so that it redirects to the platform after login. Please see screenshot below to change your default view:
All the best, 
Anda

Hi @BNQ
Thanks for the query. 
EQQQ trades in London so the market was closed at the time.
QLD or QQQ require a mifid score. You need to call the helpdesk and be taken through the appropriate questionnaire before you would be able to trade these. 
All the best, 
Anda 

Hi @Tom1303
Thanks for the query. 
OCTP LN is a SETSqx stock so best to trade this at quote on the deal ticket. Your order expired without your order level being triggered. 
All the best, 
Anda

Hi @Glide
Thanks for the query. 
Go to my IG>Settings>Prorealtime.
All the best, 
Anda

Hi @KY2022
You can query this using our live chat feature available from the following link: https://www.ig.com/uk/enghouse-chat?w=liveChatPopup, alternatively you can email helpdesk.uk@ig.com or call 0800 409 6789
All the best, 
Anda

Hi @lizzy12390
Thanks for the query. 
You need to change your expiry to day-all sessions. Please see the below screenshot. 
All the best, 
Anda

Hi @JFB3
Thanks for reaching out, 
Please note that you are not able to sell what you do not own in Share Dealing/ ISA account. Therefore no short positions to open are available in that format. In the leverage environment that message would come up if there was no borrow available. i.e. we are not able to borrow the share from our broker, therefore we are not able to offer a short position. 
All the best, 
Anda

Hi @CDJones
Thanks for the query. 
Unfortunately we do not offer that share, it trades on the Oslo stock exchange which we do not offer on share dealing. Please see the below screenshot for markets offered:

Available from the following link:
https://www.ig.com/uk/investments/share-dealing/costs-fees
All the best, 
Anda

Hi @PierreAbu
Unfortunately it is not possible to change the language on the platform as this is controlled by the URL/office that you are signed up with. However this is useful feedback that we will submit to our developers. 
All the best, 
Anda

Hi @JulioB
Thanks for the feedback. 
This is an issue that our IT team is aware of and are looking at resolving soon. Its been investigated under the following reference number INC0607133. 
All the best, 
Anda

Hi @TraderGT1
In addition to the above you can make use of a trailing stop. Please see the following link to learn more about trailing stops: https://www.ig.com/ae/glossary-trading-terms/trailing-stops-definition
You can add a trailing stop from the deal ticket as illustrated below: 

All the best, 
Anda

Hi @JoeR
Please note that the platform is by default set to net off against existing positions. In order to hedge you need to ensure that you click the force open button on the deal ticket. Please see the attached screenshot:
All the best, 
Anda

Hi @RoyCB
Quantity of shares: The number of shares that you would like to buy. You can change this field to be value of money that you would like to spend on the shares. 
Order type-Limit: This will trigger a purchase order when the share price of the stock reaches your specified buy price or a more favourable price
Order level: This where you specify what price you would like to buy the share at. 
Hopefully that clarifies it for you. 
All the best, 
Anda

Hi @veryrichbadger
Thanks for the query. 
Your orders expired without your specified price being triggered. When using a limit order you are specifying to purchase at the specified price or a more favourable price. Therefore your order will be fully filled if the share trades at your specified price or lower in sufficient volume. To increase your chances of a fill you would need to specify a price closer to the offer price. 
All the best, 
Anda 

Hi @Cmcmillan
Thanks for the query. 
To transfer the shares into an IG ISA they would need to be held with another broker in ISA. Otherwise we would need to transfer the shares into a share dealing account. Etrade require the transfer process to be initiated on their end. 
All the best, 
Anda 

Hi @djpeck1
Thanks for the query, 
The option to transfer funds between accounts online is only available to accounts that share the same username. If the accounts have different usernames you would need to write to helpdesk.uk@ig.com to request a manual transfer from our payments team. 
All the best, 
Anda

Hi @Lotusworld
 
Thanks for the query. 
Yes we do offer both of these. 
All the best, 
Anda

Hi @stefanovici
Thanks for the query. 
The spread is 0.4 points on London Wheat and 0.6 points on Chicago wheat. You can find the details on the following link in the soft commodities section: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-commodities-spread-bet-product-details
All the best, 
Anda

Hi @PapaRagi 
Thanks for the query. 
We pay dividends to your trading account. Administratively it would be easier to wait until after the payment date, then withdraw your dividend, then instruct us to close the account. 
All the best, 
Anda

Hi @FungLee
Thanks for the query. 
You would get that message if you are trading an ETF that is not HMRC approved for ISA accounts. You can place the trade from your share dealing account. 
All the best,
Anda

Hi @Potterwasp
Thanks for the query, 
When replicating your issue I found that a refresh of the browser seems to solve the problem. Have you tried doing the same? FYI the backend system shows all your stop amendments, so they would have executed if triggered. If a refresh does not solve the issue for you please try contact our IT team at  0800 409 6789 / +44 (0)20 7896 0079 or helpdesk.uk@ig.com.
 All the best 
Anda

Hi Glen,
Thanks for the query.
Unfortunately we do not offer Shiba Inu at this point. 
We have the following cryptocurrencies available to professional clients:

All the best,
Anda

Hi Glen,
Thanks for the query.
Unfortunately we do not offer Shiba Inu at this point. 
We have the following cryptocurrencies available to professional clients:

All the best,
Anda

Hi Glen,
Thanks for the query.
Unfortunately we do not offer Shiba Inu at this point. 
We have the following cryptocurrencies available to professional clients:

All the best,
Anda