OfentseIG

Hi @mariodanese
All withdrawals are not processed during weekends. Your withdrawal will only be processed the following Monday. All the best, O.D

Hi @peterc
Please try changing your total balance on the platform. Click on Manage Account and insert the total amount you want as your demo balance.  All the best, OfentseIG

Hi @Ben
That is correct. 
If you make 3 trades on US stocks in the month of November, you won't pay commission in December. This will continue as long as you make 3 trades per month. This also applies to UK stocks. If you make 3 trades on UK stocks this month paying commission of £8, you will be paying reduced commission of  £3 in the next month. 
You can make 3 trades in the first month and countless trades in the second month. You still won't be charged commission in the second month. All the best, OfentseIG

Hi @Ermah
The book cost will be changed to zero if there has been a corporate action on your shareholding. You can edit your book cost by following the steps in the following link How to edit book cost. 
All the best, OfentseIG

Hi @AIrshad
Thank you for reaching out. For clients through the UK office, MasterCard rules recently prevented us from making payments to MasterCards which were not issued in the UK. We are able to return funds to Debit or Pre-paid MasterCards, but there may be some issues from time to time.
Please withdraw to your linked bank account by selecting the option 'Withdraw > Bank'. We apologize for the inconvenience caused. 
All the best, OfetnseIG

Hi @D600
Please try using the following links:
https://www.twitch.tv/igtv_official
https://www.ig.com/content/dealing/igm/en_GB/content/ig-live-new.html
All the best, OfentseIG

Hi @spotjos
We charge spread when trading natural gas and Crude oil. The spread is the one direct charge that you’ll need to consider when trading on leverage. We charge spread for all markets except when trading shares where we charge commission. The standard spread on US Crude Oil is 2.8 and 3 on Natural Gas. 
You can find more information on our charges from the link CFD Charges
All the best, OfentseIG

Hi @JZaffiro
We don't have the option to customize margin call alerts at the moment. However we will send this feedback to the relevant team. 
If the option is included in the near future, it is important to note that markets move fast, which may mean that we are unable to contact you before your positions get closed. If your equity drops from above 100% of margin to below 50% in less than five seconds, for instance, we will not be able to contact you. All the best, OfentseIG

Hi @danielk
Thanks for reaching out. 
If you buy options, the maximum loss is your premium (margin). Options are cash settled. You have the option to exercise it before expiry or leave it until expiry. Nonetheless, the maximum loss would still be your premium regardless of where the strike price is. All the best, OfentseIG

Hi @Pet007
If you are trading on a leverage account (CFD or Spread Betting), you can trade all US stocks pre- or post- market. They do not have to have the title 'All sessions' for you to trade them out of hours. However due to low liquidity in the pre- and post- market, you would have to call our desk to trade these. Unfortunately we cannot trade them online when it is out of hours nor can we add them as All Sessions stocks. All the best, O.D

Hi @johnhg246
Thanks for reaching out. 
Unfortunately we do not have the option to remove it for all markets under the settings tab. We will pass on your feedback to the relevant team to consider this feature. All the best, OfentseIG

Hi @Kevin, the income statement is used to show the dividends received in a tax year and the breakdown of the different types of instruments that have paid them (shares, ETFs)
Therefore, the Income tax statements can only be generated if you've received dividends during the financial year ending 2022. If you have not received dividends, you can generate the ledger summary statement from the History tab on your My IG. All the best, OfentseIG

Hi @smahmood006
Thank you for reaching out. 
We have sent you an email to further assist with your query. We are unable to discuss account related queries as this is a public platform. All the best, OfentseIG 

Hi @johnhg246
Thank you for reaching out. 
We do not have the option to open a different market on the same chart under workspace. The workspace only allows you to open multiple charts or split a chart for one market to give you different time intervals. All the best, OfentseIG

Hi @ianf90
Thank you for reaching out.
There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. We apologize for the inconvenience caused.
Thank you for your patience, OfentseIG

Hi @lehall @JamSea
Thank you for reaching out.
There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. 
Thank you for your patience, OfentseIG

Hi @KidTrader @wig
Thank you for reaching out.
There is an issue with charts not updating data from Friday 21st , between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period you experienced, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. 
Thank you for your patience, OfentseIG

Hi @Natpee
Thanks for reaching out and we apologize for the inconvenience. There is currently an issue with PRT not showing up in Demo platform. We have already sent communication to the PRT team for them to investigate, which is most likely to be resolved today. 
All the best, OfentseIG

Hi @lvk147802
Thank you for reaching out. 
The minimum consideration you can make on share dealing or ISA accounts is £90. This excludes the commission charges or foreign exchange fees. We will All the best, OfentseIG

Hi @576
You would need to use the 'Force Open' feature which allows you to hedge. If 'Net Off' is selected than your buy order would close the already existing short position. You can find this feature on the Trade/Deal ticket when placing a trade. 
All the best, OfentseIG

Hi @Scar
Thank you for reaching out.
Could you please provide more detail or screenshots. We just tracked the 1 minute, 10 seconds, and 2 second time frame on the chart using Wall street. Everything seems to be moving accordingly on our side. Can you please provide us with more information so we can resolve it. All the best, OfentseIG

Hi @traveler
You can only Enable or Disable the alert sound effect. Unfortunately there is no option of changing the sound alert file. We will however pass on the feedback to the relevant team to make the sound alert more customisable. All the best, OfentseIG

Hi @GrinTense
The change is the price change in points. The percent change is that change in percentage form. There is no time frame, but the percent change only changes if the change in the price is equivalent to 1 basis point or more. All the best, OfentseIG

Hi @yunushan
Thank you for reaching out. 
As this is a public platform, we are unable to discuss account related queries. I have emailed you regarding your withdrawal. If you have any other queries, you are more than welcome to reply back to my email. 
All the best, OfentseIG

Hi @PaoloPaolo
We checked with the shares desk. We are unable to offer the stock due to the exposure limits set on the specific product. Please kindly note that this is likely to change as we review this regularly. 
All the best, OfentseIG