KoketsoIG

Hi @Sartois, Thank you for your request. Please note that the above stock already exists on the platform as AON PLC. It is the same stock you have requested. All the best, KoketsoIG

Hi @jarfistropecador, Thank you for your post. Please note that the above error is caused by too many incorrect password attempts to the API login. Kindly send an email to support.fr@ig.com to receive assistance. All the best, KoketsoIG

Hi @Priyaranjan, Please note that Erasca is now available on our share dealing platform. All the best, KoketsoIG

Hi @metallm, Thank you for your post. Please note that if you’re having trouble setting up an API account through your demo, API accounts cannot be created from a standalone demo account unless that demo is linked to a live account. To begin using our API: 1. Create a live account 2. Follow the My IG > Settings > API path 3. Generate your API key and security token 4. Practise building REST code using our sample apps, plus get more guidance on IG Labs 5. Start coding on any programme that supports HTTP You can then use your IG demo account to practise using our APIs, with the unique username you created when setting up your API. All the best, KoketsoIG

Hi @Dorospa, Thank you for your post. Please note that you can send your details to us via email should you encounter any difficulties with uploading the documents online. All the best, KoketsoIG

Hi @Priyaranjan, Thank you for your request. Please note that your request has been sent to our shares desk. We will provide feedback as soon as possible. Thanks, KoketsoIG

Hi @Priyaranjan, Thank you for your post. Please note that we currently do not have this stock on our platform. You can request for this stock to be offered on our stock request forum: IG Stock Request You can only request for this stock to be offered on a non-leveraged account (share dealing) as it does not meet our minimum market cap requirements to be offered on leveraged accounts (CFD and spread bet). All the best, KoketsoIG

Hi @Ryds1971, Thank you for your post. Please note that you can find equity options on the 'Options' tab on the platform's menu to the left. Please see the attached screenshot for your reference. You will find the call option after selecting your desired expiry. The call options should be available to sell at the U.S market open. All the best, KoketsoIG

Hi @Haarb, Thank you for your post. Unfortunately, there is no way you can predict if the market will go up slightly or too much. However, if you use technical analysis and predict it will increase slightly, you can set the price level above today's closing price. It all depends on your predictions (slight or too much). All the best, KoketsoIG

Hi @Macca, Please note that commodity funding is based on the market cost of carry, plus an admin fee of 2.5% per annum. The daily estimated overnight funding rates for commodities (basis adjustment plus our admin fee) can be viewed on our platform. We call them swap rates. Depending on your direction and size, you can estimate your daily financing costs. Please see the screenshot on how to find the swap bid /swap offer rates from our platform. Swap Bid/ Swap Offer All the best, KoketsoIG

Hi @Xerxes, Thank you for your post, please note that communications on the integration will be sent out as soon as the date has been decided. We ask for your patience in this regards. All the best, KoketsoIG

Hi @espiral, Thank you for your request. We already have the above stock on our platform, unfortunately, it is only offered for share dealing and institutional dealing. All the best, KoketsoIG

Hi @languid, Thank you for your post. Please note that this information is available on our website: IG Smart Portfolio You can also get monthly performance summaries for the past year from our helpdesk, contactable at helpdesk.uk@ig.com All the best, Koketso IG

Hi @braisen, Thank you for your post. Please note that not all countries have segregated client money fund protection and not every country has a deposit compensation scheme. It all depends on the deposit scheme available for that country, you can see this from the following: Client Money Protection If you are in the UK, there is the FSCS, where in the unlikely event of IG going into liquidation, all our clients would have their share of the segregated money or segregated assets returned, minus the administrators’ costs in handling and distributing these funds. Any shortfall of funds of up to £85,000 may be compensated for under the Financial Services Compensation Scheme (FSCS). The FSCS is the compensation fund of last resort for customers of authorised financial services firms. It is designed by the UK government to act as a ‘safety net’, and usually covers private investors (retail clients) and small businesses if they have been clients of a financial services firm which becomes insolvent. All the best, KoketsoIG

Hi @NickW-uk, We have sent you an email, please provide the details as stated and we will forward the details to the relevant department. All the best, KoketsoIG

Hi @coinman2021, Please note that the above stock is not available for leveraged accounts (spread bets and CFDs), its is only available for non-leveraged accounts (share dealing). All the best, KoketsoIG

Hi @JITHE, Thank you for your post. Please note that you will need to select 'Force open' to have two trades of opposite directions on the same market. This can be found under the 'Advanced' tab on the deal ticket. If you do not have the advanced settings, you can turn them on under settings > advanced > 'show advanced settings on ticket'. Please see the attached screenshot. All the best, KoketsoIG

Hi @Ben1037, Thank you for your post. You are kindly encouraged to contact our helpdesk at helpdesk.uk@ig.com with your account details, a Sales Trader will look at your account and respond accordingly. All the best, KoketsoIG

Hi @rroojrooj, Thank you for your question. Please note that with a share dealing account, you can hold multiple currencies. Your currency conversion settings need to be set to 'Manual' so that if you deposit USD into your account, it will not automatically get converted to GBP. Please note that you can go to My IG > Live accounts > Currency conversion > Automatic currency conversion > 'Manual'. You can also convert funds in the account from this window. All the best, KoketsoIG

Hi @NickW-uk, Thank you for your post. Please note that this incident was resolved and closed in February. Should you have noticed a problem with a chart for a certain market, kindly send an email with the details to helpdesk.uk@ig.com. All the best, KoketsoIG

Hi @Ilikethestonk, Unfortunately, we only offer stocks listed on the following markets for share dealing: UK: FTSE 100, FTSE 250, and many other small-cap UK stocks US: S&P 500, NASDAQ 100, and many other small-cap US stocks Germany: DAX, HDAX, MDAX Ireland: ISEQ Netherlands: AEX Belgium: BEL 20 Austria: ATX, WBI Australia: ASX/S&P 300 Thanks, KoketsoIG

Hi @Ilikethestonk, Thank you for your question. Please note that we have Orsted AS stocks available only on the CFD platform. All the best, KoketsoIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 25th Sep 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @aroyi, Thank you for your post. Kindly contact our helpdesk at helpdesk.au@ig.com and they will help you generate the statement. Please note that statements will not be generated if you have not received any dividends during the tax period. Thanks, KoketsoIG

Hi @Gizo, Thank you for your question. Kindly go to My IG > Live accounts > Statements > trading statements and select the period in which you would like to see the statement for on 'custom period'. All the best, KoketsoIG