KoketsoIG

Hi @Spook1304, Thank you for your post. Please note that the expectation that a cash contract is the same as futures, the cash is the one that diverts towards the future not vice versa. These contracts expire a month before due to liquidity. The convection for commodity futures is that they settle in the month previous to the named month (so Feb settles in Jan, Mar settles in Feb). Please note we are only reflecting the terms of the real market. All the best, KoketsoIG

Hi @SebastiaanR, Thank you for the post. Please note that we currently do not offer MT5. All the best, KoketsoIG

Dear @Kungella, Thanks for your question. Please note that you can only trade bonds within a leveraged account (spread bet/ CFD). You can access these on the 'bonds and rates' tab as in the screenshot below. All the best, KoketsoIG

Hi @NLVI, Thank you for your post. You are kindly requested to send details to helpdesk.uk@ig.com with the following: - The affected markets - Any applicable screenshots. Thanks, KoketsoIG

Hi @jameschambers123, Thank you for your post. Please note that our payments team can assist with allocating the funds to your IG account. I have sent you a private message, kindly respond with the details. All the best, KoketsoIG

Hi @BabisG, Thank you for the clarification. Please note that we have sent the request to our desk and we will await feedback. All the best, KoketsoIG

@BabisG, Just to confirm, you would like to send a request for VanEck Oil Services ETF A USD Acc? Ticker OIHV/ ISIN IE000NXF88S1 belongs to the VanEck Oil Services ETF A USD Acc. Thanks, KoketsoIG

Hi @BabisG, Thank you for contacting us. Unfortunately, the above ETF cannot be held within an ISA account. You can get the updated list of our non-leveraged accounts offering: https://www.marketdatasystems.com/content/files/Stockbroking%20Share%20List.pdf Thanks, KoketsoIG

Hi @TraderMc Thank you for your post. Please note that we do not have the above index on our platform. All the best, KoketsoIG

Hi @Ryds1971, Thank you for contacting us. Please you can only trade our full range of UK share options over the phone. A dealer will quote you the price. You can contact this number: 0800 409 6789 / +44 (0)20 7896 0079. Share options can only be traded when the underlying market is open. All the best, KoketsoIG

Hi @Mosaka62, Thank you for your post. It's unfortunate you're experiencing some issues with MT4. I've just sent a DM to you now. Please check your inbox Thanks, KoketsoIG

Hi @Mosaka62, Thank you for your post. Please provide us with your account details via private message so we can assist you with the MT4 password. All the best, KoketsoIG

Hi @SCOUT, Thank you for your post and question. Yes, please note that rollovers on Index forward positions are done in a way that the initial position is closed at the official closing level of the day, before the last dealing day of the contract, +/- closing spread. The new position in the next contract opens at the official closing level of the new contract, on the same day, +/- opening spread. You can have a look at the 'info' section of the deal ticket to find out how forwards for other markets (FX/shares) are rolled over. All the best, Koketso IG

Yes, the profits/losses that you see on your ledger history will already account for the currency conversion. Thanks, Koketso IG

@vorin, To get the conversion charge, you can simply multiply the amount converted by the rate (0.5% conversion added to the exchange rate). For example, if the GBP/USD exchange rate is 1 as you have used in your scenario, the FX conversion rate applicable would be 1x 1.005 = 1.005 which would be multiplied by the profit/loss. If there is no profit or loss then there is nothing to convert. I hope this helps. KoketsoIG

Hi @vorin Thanks for your question. Please note that there is an additional FX conversion fee of 0.5% which is added to the best available exchange rate. CFD accounts are set to ‘instant’ conversion. This means we automatically convert any realised profit, loss, funding, dividend adjustments or commission to your base currency. All the best, KoketsoIG

Dear @Tony, Thank you for your post. Please note that PayPal is an all-sessions stock meaning you can trade it before and after the US market opens. To be able to do this before the market opens, you need to select a Limit order with a Day (All Session) expiry as in the screenshot below. A market order will only work at the US market open. All the best, KoketsoIG

Hi @Mosaka62, Thank you for your post. Please note that communications on the Trading View integration will be sent closer to the launch which is expected to be in the new year (2024). All the best, KoketsoIG

Hi @DanielG, Thanks for your post. Please note that email communications will be sent out to clients with complex dividends once the statements are ready for download. This should happen before November. You can expect to receive the email soon. Thanks, KoketsoIG

Hi @ChrisTrade88, Thank you for your post. Please note that income statements for all other dividends should be available from MY IG provided you have received dividends during the tax year. If you have complex dividends, your statement will be available before November, the latest being the 31st. An email notification will be sent out once statements for complex dividends are available to download via My IG. Thanks, KoketsoIG

Hi @fedex, Thank you so much for your question. Please note that if you have complex dividends, your statement will be available before November. I have reached out via DM to request information to assist in determining if this is the case. Thanks, KoketsoIG

Hi @BabisG, Thank you for the post. We would like to acknowledge your recent posts to our community, most of which were made over the weekend. We are sorry that the service you received from customer services was not up to your expectations and that you are having problems with our platform as well. Please note that we have sent you a private message addressing most of your posts. Have a great day ahead, KoketsoIG

Hi @Mosaka62, Thank you for your post. Please note that we have not launched MT5 yet. All the best, KoketsoIG

Hi @sdfsdfsdfsdfsf, Thank you for your post. Please note that Prorealtime V12 is already live for all demo clients and for French live accounts. All the best, KoketsoIG

Hi @rasp, Thank you for your post. Please note that you can trade shares, futures and options on one platform, which is our web / mobile platform. IG also gives you access to third-party apps like ProRealTime and MT4. ProRealTime is an online charting software for technical analysis and trading, which is integrated with the IG trading platform. If you’re an experienced trader who uses advanced technical analysis and wants to automate your dealing, ProRealTime gives you a fully customisable interface and trading experience. You can use ProRealTime with our leveraged accounts (spread bet or CFD). MT4 is a stand-alone online trading platform that can automate your trades. It can be used to trade a range of markets including forex, indices and commodities, via CFDs or spread betting. I hope this helps, KoketsoIG