JamesIG
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Posts posted by JamesIG
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Hi Rob - this is a Bloomberg terminal and therefore unfortunately it isn't accessible unless you have one. There is a number of websites out there which provide similar information though.
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Hey, we use amalgamated prices from a number of different liquidity providers (LP's) and then take the best bid ask prices to give you the smallest spread. Put simply it's our own pricing which currently isn't available on Tradingview.
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You may find our ETFscreener useful
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You can find some information on our Market Data pages you may find useful. For example, on GBPUSD (senitment correct at time of post, but obviously subject to change).
https://www.ig.com/uk/marketanalysis/ig-forex/gbp-usd
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The US stock market opens from 2:30pm to 9pm London time, which means many UK-based trading companies only allow you to trade up until 9pm.
We know that many IG clients need to trade outside these hours to make the most of company announcements. That's why we've made sure our clients can trade CFDs and spread bet on dozens of key US stocks at the most important times - up until 1am Mon-Thurs and 10pm Fri (London time).
This offering is also available to share dealing clients, from 12pm-10.30pm Mon-Thurs and until 10pm Fri.
You can read more on that here: https://www.ig.com/uk/shares/out-of-hours-shares
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hey @newtradersimon - there is no requirement to deal all the deposited funds in a single equity. You can split your cash as you see fit.
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The 'popular markets' list is an IG curated list and therefore you can't remove individual assets from it. You can however just make your own watchlist from scratch if you want complete control over the assets on it.
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Depending on the location this was a combination of regulation and local app store policy, however a requirement for local presence (physical office in the region for example) was the commonality.
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Hey - certain teams can see your trade activity (such as the dealing desk, client services so they can assist with dealing questions, and account managers if you have one). Trading on the actions of clients is illegal, and we have a number of automated functions in place to stop this happening. It's worth noting that its highly likely that this is the same for all deal execution brokers and share dealing platforms - I wouldn't be able to see how they could function otherwise!
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Yes, unfortunately we can not post to some local Apple stores. We have a PWA (progressive web app) which is accessible when you use your mobile application to log into IG.
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Which stock specifically are you referring to and I'll be able to investigate?
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Let me speak to our Client Money team and let you know.
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This should be possible - please double check your alert settings via MyIG > Settings > Price and Dealing alerts (and make sure Indicator Mobile Push is ticked).
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Please double check your settings in MyIG > Settings > Price and Dealing Alerts. Make sure the 'dealing' section is ticked as appropriate.
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Margin is returned instantaneously. Please try and refresh the platform in case this is just a display issue caused by the browser.
Please also check the open positions to make sure the position has actually been closed, and that you haven't accidentally gone long and short by using the 'force open' option available on the deal ticket.
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Hey - as noted in the message I just sent you I believe we have tried a number of times to contact you based on the details linked to your account. I believe looking at the correspondence that we've had with yourself, over this period Deutsche was in an auction period which means the underlying exchange halted the ability to trade this stock. This was reflected on the IG platform over the same time.
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Our charts team sort prioritization by a number of things - most notably on feedback from clients. Unfortunately whilst it may be very important for some, when you look holistically at the client base it isn't requested as much as you would like.
We collate feedback from 200,000 clients all over the world and at this stage it doesn't seem as highly requested as other features. Even on Communities 34,000 posts it's only been noted maybe twice in over 4 years? Furthermore, there are other things which come into consideration - technical requirements, cost benefit analysis, whether or not we have the option on a different charting package etc.
Whilst you can't get log scales on IG charts, you can on ProRealTime which may be worth investigating (via PRT settings). Hope this helps.
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The Barrier price is the distance between IG’s underlying price and the knock out level + premium. For example as below, the market is 28725 and the KO is 27000 (which is a difference of 1275). The KO premium is 10, so the price is 1285.
In your example the barrier price is the 50 points plus whatever the KO premium is.
If you fill in a deal ticket, the premium and price should auto populate.
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Don't believe we have had any other reported issues with demo accounts. What specifically are you referring to / what do you see / what error message do you get?
Have you tried on an alternative browser / device?
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Hey - I've asked the Trading Services team on this side to give you a call. I believe they were still investigating the event. They should be in contact today.
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Hey @MrE - we have a number or resources available which guide you through these first steps of spread betting (or CFD trading if you're outside the UK).
Video on how to spread bet: https://www.youtube.com/watch?v=zhJIV5wmiaE
Article on IG.com: https://www.ig.com/uk/spread-betting/what-is-spread-betting-how-does-it-work
Our interactive Academy course: https://www.ig.com/uk/learn-to-trade/ig-academy (also check out the Live Session tab for other webinars)
Let me know if you're spread betting or on a CFD account and i'll try and give a worked example laying out the 'cost', as well as deposit required to place the trade, and your total notional expo
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Hey - I believe this was because the Market Maker quote was worse than best bid/offer, and quote size is less than NMS which means the trade was rejected for best ex. I believe this has gone through now (with the RSP 'get quote' being at or within the BBO) but let us know
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I don't believe so, however I've reached out to our Charts product owner and I'll get back with a more conclusive answer.
Retail Platform needs constant manual refresh
in IG Technical Support - Platform and App Help
Posted
I'll pass this on to our technical support team. I have been unable to reproduce this, but if any other client is experiencing issues please comment on this thread. Thanks.