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JamesIG

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Posts posted by JamesIG

  1. 3 minutes ago, who said:

    Hello @JamesIG, thanks for dropping by. Yes, the accounts are the same and are now correctly synced correctly across both platforms. I've been unable to replicate the issue, so I'm happy to walk away and pretend that I haven't caused all this fuss.

    Cheers.

    thanks for the update @who - I'll certainly flag the demo account for a passive review just to make sure there isn't an underlying issue. 

    All the best, and always feel free to reach out if something isn't performing as expected. 

  2. 10 hours ago, Treehouseman said:

    But if a spread bet doesn't actually require owning the underlying asset that you bet on why is it still not always possible to short sell certain AIM stocks via spread bets? Is the reason simply that unborrowable stocks are too risky to allow spread bets? Thanks to anyone who can shine some light on this! 

    At it's most basic level (with a caveat that this is an indicator for educational purposes and there are more complexities such as internal risk limits etc) if you were to short £1/pt of a UK listed company, and you were the only one who was looking to short that company on the IG platform, IG would look to go to market to short 100 shares in that company and hedge your position. 

    IG offer you the opportunity to not own the underlying shares, however we do not bet against you and therefore would hedge your trade in the underlying market. 

  3. Hey casey - I've passed this on to @TimP who is reaching out directly to those who own the plugin. I don't think we've had other reports outside this thread so it does seem a strange one and not related to MT4 specifically. 

    I imagine I know the answer, but would you like a call RE: basic troubleshooting on MT4?  

  4. But that's what I'm saying - the reason why this was printed was because it was a direct reflection of the underlying market in the December futures contract at that time. 

    See below. DXZ9 is the contract (DXY) with Z9 referring to December 19. You can see the bid blew out to 97.850 and then even lower at 96.710 which would have had an impact on the blended spot price on IG. 

    image.png

  5. Hey - DXY futures are avaliable on the platform using the 'forward' option at the top. On the futures side of things you can see that there wasn't a spike. 

    image.png

     

    On the spot market, which will be a blend of 2 futures contracts (more here https://www.ig.com/uk/commodities) you can see there was a spike. In this specific instance the spike down was because 

    • it was a period of high vol over the BoE interest rate decision 
    • the December future, due to liquidity factors, doesn't tick as smoothly. Whilst this price is therefore valid on the spot blend, it does seem to have experienced a gap. 

    image.png

    I don't believe you have an open position in this market or a working order, so I hope the above explains how this was printed on the charts. In the future you may want to consider the 'futures' market if you are trading US Dollar Basket. 

  6. Please make sure you are looking at the corresponding bid / ask price. 

    Just checked this and on EURNZD at the time of the trade (32 mins past the hour- N.B. my time shows 14.32 whilst your shows 17.32 due to time differences) you can see the highest price was 1.68762. You can also see that the market continued to move against you after this time breaking well into 1.68780

    I hope this resolves your query. 

    image.png

  7. Hey folks - just looked into this. CTC statements (which are specifically for UK share dealing accounts) were sent out on the 24th of July. I believe this would have resolved your query @Funchap as it was 2 days after your post. 

    @GTRAIN - I can see you are an Australian resident. CTC wouldn't apply to you. I therefore assume you are referring to a regular tax statement? These aren't automatically generated, but I have spoken to someone in our trading services team who will be sending you one today. If this isn't what you were referring to, please reply to the email we send you outlining specifically what it is you are after.

    All the best. 

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