System Errors, No support, what is going on?

[nit2wynit]

Keep on topic people, we're not simply talking outages and system down.  We're talking bugs too.

[LeoTrader]

26 minutes ago, dmedin said:

You already forgot the outage when the markets tanked in March?

 

23 minutes ago, Caseynotes said:

there was no specific IG system outage then but just market gaps due to excessive volatility and no liquidity as were experienced by every market participant.

 

10 minutes ago, andysinclair said:

There was a major outage on February 24th, not sure about March although I do remember there being at least two fairly close together.

 

There was an outage in March: 

 

[Caseynotes]

For Major outages I can find just the 24th Feb 2020 and the 5th Sept 2019, the new platform was rolled out June 2017.

[LeoTrader]

Okay, not a major outage but trading was still disrupted for many clients that day, enough for IG to recognise the issues and reflect it on the service status page. The platforms were accessible but very glitchy, failing to process client orders and display charts correctly. Not being able to close a profitable trade to then see it turn deep into loss would still be considered pretty major by those affected. 

[dmedin]

29 minutes ago, Caseynotes said:

For Major outages I can find just the 24th Feb 2020 and the 5th Sept 2019, the new platform was rolled out June 2017.

Nah, quite a few more than that lol

[dmedin]

8 minutes ago, LeoTrader said:

Not being able to close a profitable trade to then see it turn deep into loss would still be considered pretty major by those affected. 

But then you can always 'phone them', good luck with that